Agencies in Northwood, Canterbury

We struck gold with Sarah! We couldn't recommend Sarah highly enough. Selling our property six hours away from where we now live could have been incredibly stressful, but Sarah made the entire process seamless. She went above and beyond by organising and maintaining the property for every open home, ensuring it was always presented to a high standard despite us not being local. She kept the momentum going by continuing to hold open homes while the property was under offer, giving us confidence that we had backup interest if needed. Sarah also took care of a number of additional administrative tasks on our behalf, which was invaluable given the distance. Throughout the entire process, her communication was outstanding—she kept us informed every step of the way, was always quick to respond, and made everything easy to understand. Sarah's professionalism, initiative, and commitment to achieving the best outcome exceeded our expectations. We are incredibly grateful for everything she did and wouldn't hesitate to recommend her to anyone looking for a dedicated and trustworthy real estate agent.

"Steph was lovely to deal with. Very responsive and able to effectively push communications between us as purchasers, and the vendors of our new property."

"We have now used Total Realty 5 times now, with 5 sales with two different sales teams. Very professional as always. Kept us up to date with what was happening after each open home. Weekly letters and phone calls."

Taylor was such a great help with getting us into a house, was open. honest, had realistic goals and expectations for us! Put us on the right track and made the process easy and stress free, 100/10 if you are wanting help Taylor is your man to go to!

Overall, we had a good experience selling our home. Our property was on the market for around five weeks, and throughout the campaign we appreciated the clear and consistent communication from our agent. We were kept well informed after every open home, with honest feedback about prospective buyers and some realistic discussions around price expectations, which helped us understand the market and make informed decisions. From the beginning, we weren't completely convinced that auction was the right sales method for our property. While we understood the reasoning behind the recommendation, our home didn't sell at auction, as we had anticipated, and the additional auction costs were disappointing. In hindsight, we feel those costs could have been avoided. Following the auction, our agent remained committed to achieving a sale and ultimately secured a cash buyer. Although the final sale price was lower than we had hoped, we recognise that it reflected the current market conditions rather than a lack of effort on the agent's part. Our only other reservation was the commission. At around $36,000, it is a considerable fee, and while we understood and agreed to the commission structure when we signed the contract, we couldn't help but feel it was high relative to the work involved. Overall, our agent was professional, approachable, and communicated well throughout the process. While there are aspects of the experience we would have preferred to be different, we appreciate the work that went into achieving a sale in a challenging market and would recommend them to anyone looking for an experienced real estate agent.

My real estate journey with Emma has been a joy. At all times, at every turn, Emma has been a delight to work with, because of her genuine care, meticulous attention to detail, tireless energy, commanding market knowledge and basic humanity. And it all times, she has exhibited her professionalism with disarming humour and warmth. An absolute pleasure to have worked with Emma and would never hesitate to engage her again for any real estate needs.