Last modified: Apr 17, 2018
RMA provides a Service which allows you to provide feedback or commentary on real estate agents and real estate agencies listed on the Site, and for real estate agents and agencies to manage and utilise their online profiles.
RMA takes your privacy seriously. We adhere to the?Privacy Act 1993, and the Privacy Principles set out in the?Privacy Act 1993 ("Privacy Principles"), other laws relating to privacy, and the collection, use and disclosure of personal information (together, the?"New Zealand Privacy Law").
We will only collect personal information that is reasonably necessary for us to provide you with the Services, or which is directly related to our provision of the Services.
The personal information which RMA collects depends on the nature of your relationship with us.
If you are an?agent, we collect information such as your name, the name of the agency you work for, your contact numbers and address, email address, profile photo, property listing details, images of properties you have sold, your sales history, credit card or direct debit details (if you purchase a subscription from us) and payment details.
If you?post a review?on the Site, we collect information such as your name, email address, username, password, property address, image of the property, and sale price.
RMA may collect personal information directly from you, from third parties you have authorised to provide us with such information, or whom provide services to us ("Service Providers"), or alternatively through publicly available sources. Where an agent provides us with information about their vendors for testimonial purposes, we will only use that information in the way authorised by the agent (who must have the vendor's consent).
When you access a Site via a browser or application, our servers may record certain information, including your IP address, web request, GPS locations, session ID's of your interaction with a Service, browser type, browser language, the date and time of your request.
We will, if practicable, allow you to use a pseudonym or to not identify yourself unless this is impractical or against the law (including the New Zealand Privacy Law).
In some instances, if you do not provide us with certain personal information we may not be able to provide you with our Services. This may have an effect on whether we can begin or continue a relationship with you or allow you to use our Services.
We may also use your personal information to directly market to you. If we use data about agents or reviewers and how they use our Site to market the Site and Services to the public, we will only use aggregated information on a purely anonymous basis. You can opt out of marketing activities at any time.
We may also collect information about you and how you interact with our website, by using or storing "cookies" on your computer, phone, tablet or other device. You can delete cookies from your device at any time via your internet browser. However doing so may limit your use of some of the Site's features.
RMA uses Google Adwords to promote the Site and advertise on third party websites. Third party vendors, including Google may use your cookies to serve ads based on your past visit to the Site. Should you wish to opt out of Google's use of your cookies please visit?www.google.com/settings/ads.
We will only disclose your personal information in the following circumstances:
If you have a question or want to make a complaint about how we handle your personal information, please contact us using the details below. We will review your complaint, and will respond to you after we have carefully considered it. We may require further information from you in order to resolve any complaints.
If you no longer wish to receive email communications from us, you can unsubscribe at any time by using the link on the emails we send you, or informing us email@example.com?and we will do it for you.
We take reasonable precautions to protect the personal information we hold about you from misuse, loss and unauthorised access or disclosure.
While we take all due care in ensuring the privacy and security of your personal information, the possibility exists that this information could be unlawfully intercepted while in transit over the internet or while stored on our systems or on our website. We disclaim all liability to you to the greatest extent permitted by law should this occur.
We will take reasonable steps to destroy or de-identify personal information which is no longer needed for the purpose for which it was collected.
It is your responsibility to advise us of any changes to your personal information to ensure that it is up to date, relevant and of an appropriate quality to enable us to provide our Services to you. If you have registered an account via the Site, you can update your personal information via your account's profile settings.
If you do not have a registered account, or would like our assistance to update your personal information, please contact us using the details below.
If you cease to use our Services, RMA may retain your personal information to comply with its record keeping obligations under law. We will take reasonable steps to destroy or de-identify personal information which is no longer needed for the purpose for which it was collected.
If you have a question or want to make a complaint about how we handle your personal information, please contact us firstname.lastname@example.org. Your queries, requests and/or complaints will be dealt with as soon as possible by our privacy officer (in most cases within 14 business days).
Alternatively, any person may make a complaint to the Office of the New Zealand Information Commissioner.
The Office of the New Zealand Information Commissioner may be contacted on: Tel: 0800 803 909 or Fax: (04) 474 7595
Postal address: PO Box 10 094, The Terrace, Wellington 6143. You may also submit an enquiry online at www.privacy.org.nz.
For more information about privacy issues in New Zealand and protecting your privacy, visit the Office of the New Zealand Privacy Commissioner's website at www.privacy.org.nz