Agencies in Epsom, Auckland

We had the pleasure of working with Lorraine on both the sale of our family home in St Heliers and the purchase of our new home in Mount Eden. She was absolutely outstanding throughout. Lorraine brings a rare combination of professionalism, commercial judgement and genuine empathy. She was firm when she needed to be, realistic and straightforward in her advice, and always mindful of the emotional side of buying and selling a family home. What impressed us most was her execution. From the preparation and marketing through to the negotiations, auction and final settlement, she was across every detail and consistently delivered. We always felt she had our best interests at heart, and her experience and judgement gave us enormous confidence throughout both transactions. A special mention also goes to Christian and Chelsea, who were fantastic throughout. Christian brought energy, enthusiasm and a great attitude to the sales process, while Chelsea kept everything running seamlessly behind the scenes. Together, they made for an exceptionally professional, responsive and well-organised team. Buying and selling at the same time can be stressful, but Lorraine and her team made the whole process feel remarkably well managed. We couldn't be happier with the experience and would recommend them without hesitation.

Diana made our selling experience as smooth as possible. She has a wealth of knowledge in her field and explained the process every step of the way. She was open and honest and genuinely had our interests at heart. Her advice from staging to marketing and buyer feedback was spot on and at the end of the day her auction negotiation skills demonstrated a depth of experience and understanding from both vendor and buyer perspectives. We really appreciated her extensive knowledge of house and council regulations. In addition both Diana and Chi have an ability to connect with people at all levels and make them feel at ease. We would not hesitate to recommend this team to any future vendors.

We needed to sell fast. It was April/May 2026, the market was flat, and we'd already had an offer accepted on our next place — no time to wait for the "right buyer" to wander in. Cheryl's first move was pragmatism. The house had a CV of $3.56m, but rather than anchor to that number and hope, she talked us through the market realistically and helped us land on a floor of $3m — a number we could actually sell at, not one we wished we could. That distinction mattered more than anything else. From there she pushed for a proper campaign, not a quiet listing. We moved out so the house could be cleaned and staged, invested in a high-end photo package, and put real weight behind marketing on Trade Me and realestate.co.nz. She brought her own network of stagers, decorators, cleaners and photographers, so presenting the house at its best was her job, not ours. She arrived early to every open home — clearing leaves, heating on, lighting right — and followed up after every viewing with buyer feedback. Nothing was too hard. The response spoke for itself: over 35,000 website views, 88 viewings, four building inspections. Four weeks after listing, we went to auction with five registered bidders and a reserve of $3.2m — in a market where comparable properties were struggling for traction. The house sold under the hammer for $3.35m — over 10% above our $3m floor. Selling at auction at all, in that market, was an outcome in itself. Advice to other sellers: when Cheryl tells you something about pricing or strategy, listen. You wouldn't do your own dentistry because you think you know better — this isn't the place to overrule a professional either. Whether you're a first-home seller, under time pressure like we were, or moving a high-value property — Cheryl is who you want in your corner. Unqualified recommendation.

Wendy is a very professional agent with sound market knowledge. She is kind, patient, efficient and extremely good at communication. She has successfully bridged the gap between the buyer and the seller and help bring the deal to completion. Given the current market situation, my journey of selling the property won't be smooth without the assistance from Wendy. I will definitely more than happy to work with her again in future!

From the very beginning of the process, Rae was professional, knowledgeable and very eager to help. It was a very stress-free process. Her communication with us and potential buyers was excellent. Would definitely work with Rae again!

Roberta and Hayley did a fantastic job selling our family home of 37 years. The showed care and respect in a time that was difficult for our family and made the whole process smooth Saling. Would easily recommend them and the team at Baileys to anyone in the market of selling or buying a house.

Selina was incredibly responsive, often getting back to us within minutes and keeping us informed at every stage of the process. Her strong market knowledge was evident in her strategic advice, which helped us made our decisions with complete ease. What really made her stand out was her proactive approach—she was always one step ahead, anticipating our needs before we even had to ask. Her patient, honest guidance turned a potentially complex transaction into a seamless, confident experience. We couldn’t have asked for a more dedicated partner.