I had an amazing experience with Hugo he made sure we understood what was happening each step of the way and went above and beyond what was required of him. He also managed to sell our house in two weeks!. I would highly recommend Lugtons.
Richard and his team made selling our property a breeze! We really appreciate the work that goes on behind the scenes!
Right from the start we found Richard and the team fantastic and professional to work with. Was great to get the support on how to present our house for the photos, video and open homes. Having that advise was a wonderful help. The reports we were sent each week after open homes or viewings were outstanding and was nice that you had continous support from Richard and the team. Putting our house on the market with Richard was the best thing we could have done. He was always there to give you advise and support without feeling pressured. Everyone knows selling your house can be a stressful time but Richard made it so seamless and took away the stress for us. He is a fantastic agent and I would certainly recommend Richard and the team to anyone that is either selling or buying a house to get in contact with him. If we were to buy a house again I certainly would be approaching Richard again. Thank you Richard for all your help in selling our home. You and the team are amazing.
Richard and the team sold our houses at Beerescourt road and through their connections they did a great job in finding the right purchaser for each property
We first met Richard while purchasing our rental property and were immediately impressed by his honesty and prompt communication. He kept us well-informed throughout the process, making us feel like we were his only clients. A couple of years later, when we decided to sell our home, Richard once again exceeded our expectations. From the initial phone call, his professionalism and the efficiency of his team led to an exceptional outcome in a very short time frame. Richard is a clear and transparent communicator who follows through on his promises in a timely manner. Compared to other agents we've worked with, Richard truly stands out. His genuine interest in our needs and commitment to achieving the best possible outcome for us were remarkable. We can't thank Richard and his team enough for their outstanding service.
Kelsey Hartles was great from the moment we met her at the open home all the way through making an offer and going unconditional. She was very quick with communication and guided us through the whole process so it didn't feel difficult to do anything even though we hadn't gone through the process before. Highly recommend Kelsey as an agent!
If you are thinking about selling your house, we recommend that you look no further than Richard Hartles and his team. We first met Richard and the team from Lugtons at the start of the year when he sold our parents’ home in Rototuna North. That was such a smooth, pain-free experience with a great result, so it was a no-brainer for us to once again call on the expertise of Richard and the team to help us sell our house in Fairview Downs. Richard is an outstanding agent. He is very calm and patient, and explains everything thoroughly. He makes you feel like he has all the time in the world, although we know that he’s a very busy man! He is professional, but friendly at the same time, and he has a great sense of humour. We felt fully supported by Richard and the team who provide an excellent wraparound service. We had the guidance of Lisa with the marketing of the property, and she also provided valuable advice on staging; Amber and Simon with excellent sales support; and very importantly Kelsey, who ran the open homes and found our buyers. The time from prepping the house for photos through to signing a contract became unexpectedly more stressful when we had a family bereavement. However, the team continued to support us well through every stage. We ended up with nine groups through our first open home, and from that, there were two prospective buyers, so we were in a multi-offer situation. Richard presented the offers to us, and he must have enjoyed seeing our jaws drop that night! Both offers were over asking price, so everyone’s hard work in getting ready for the campaign really paid off. Richard and the team removed any hurdles from the selling process and achieved a result beyond what we had imagined was possible. We wholeheartedly recommend this team from Lugtons to sell your house, and to provide you with the best possible result. We are so grateful and will be singing their praises for a very long time! Thank you all so much!
We recently had the pleasure of working with Richard to sell our home, and we couldn't be more impressed with the entire process. From the first meeting to the final closing, he demonstrated exceptional professionalism and expertise. We highly recommend Richard to anyone looking to sell their home. He went above and beyond to ensure our satisfaction, and we are grateful for his hard work and dedication.
Richard came with a positive recommendation from a family friend and he and his team didn’t disappoint. Communication was excellent, couldn’t fault. They made a tense process feel smooth. We are stoked with the outcome and would highly recommend to anyone selling in Hamilton.
The team created a carefully considered plan to suit our objectives and executed it flawlessly. We particularly appreciated their professionalism and industry knowledge, approachableness, and the way they kept us up to speed on every step of the journey. If you are selling a house, talk to Wei Sen and Richard.
Wei Sen, we can’t thank you and your team enough! From start to finish, you all made the process seamless and stress-free. Your clear explanations and the WhatsApp group kept us updated every step of the way, making communication easy. We appreciated your honesty in setting realistic expectations—and then exceeding them! Your team’s guidance on presentation (stamping those toliet rolls got us an extra $50k 🤣😆) and top-notch marketing attracted the right buyers, securing us a fantastic price in a tough market. Every open home was handled smoothly, with timely updates and detailed feedback, keeping us reassured. Beyond selling, you guided us through buying our new home, offering great advice, answering endless questions, and with your support, we pulled off what felt impossible: an unconditional offer on our home that enabled us to secure our dream house! The personal touches, like donuts for the kids and a thoughtful gift, showed how much you and your team genuinely care. Thank you, Wei Sen and team, for making this journey such a success—we’re truly grateful!
