Melissa was absolutely fantastic to deal with. As a first time buyer, she went to every effort to accommodate what I needed, and made my life — and the purchase — so easy and enjoyable! It felt like a very smooth process and everything moved like clockwork. She was an awesome go-to between me and the vendors, and she was so quick, too! She gave a very strong sense of integrity and was incredibly personable and warm. I thought she did a great job of marketing the home (it clearly worked) and removing any roadblocks I as a buyer had. Not that I plan to buy anytime soon, but if I do, I know that with Melissa I'll be communicating with a straight-talking, honest agent.

We were thrilled with the level of service that we received from Richard and his team. From our initial chat on the phone, about thinking of kicking things off, through to the sale of our home, we were kept fully informed. The communication about everything was exceptional and Richard's lovely calm nature meant that there was no stress at any point. We knew exactly what to expect and when, and at no time whatsoever did we feel any pressure to do anything that wasn't what we wanted. We went to auction with our property, and were welcomed warmly at Lugtons offices, and made to feel comfortable - again there was no stress/pressure at all. We'd have no hesitation at all in recommending Richard and his team to others. Thanks so much again everyone, Marcelle and Mason

We couldn’t be happier with the service we received from Melissa. From start to finish, she was professional, friendly, knowledgeable and incredibly helpful. Melissa kept us informed throughout the entire process, was always available to answer our questions, and went above and beyond to make everything as smooth and stress-free as possible. We really appreciated her excellent communication, attention to detail and genuine commitment to achieving the best outcome for us. She made the whole experience easy and we would highly recommend Melissa to anyone looking for a reliable, trustworthy and dedicated real estate agent.

Richard recently managed the sale of our family home in circumstances that were considerably more complex than a typical property transaction. The property was being sold by two vendors going through a separation, with an independent trustee also involved in the decision-making and sale process. Throughout the entire campaign, Richard demonstrated exceptional professionalism, patience and empathy. He understood that communication needed to be clear, balanced and respectful to everyone involved. He remained impartial, kept each party properly informed and carefully navigated differing views without creating additional pressure or conflict. Richard was always approachable, responsive and honest. His advice was practical and well considered, and he communicated buyer feedback clearly so that informed decisions could be made. When challenges arose, he remained calm and focused on finding a sensible way forward. His ability to manage the people involved was every bit as valuable as his knowledge of the property market and the sales process. Despite the added complexity, Richard kept the campaign moving, followed up prospective buyers diligently and worked hard to achieve a successful result. We always felt that he was committed to completing the sale while still respecting the personal circumstances surrounding it. I would confidently recommend Richard to anyone selling a property, particularly where the situation requires discretion, sensitivity and skilled communication. He handled a difficult sale with integrity, professionalism and genuine care, and we are very grateful for the support he provided from beginning to end.

Selling a property from overseas could have been a stressful experience, but Richard made the entire process smooth and straightforward. He was professional, responsive, and kept me informed every step of the way, giving me complete confidence despite the distance. What really set him apart was his willingness to go above and beyond. Rather than arranging and charging for tradespeople to complete a number of minor finishing touches before settlement, he personally took care of these small completion-related matters himself. This not only saved me time and money but also demonstrated his genuine commitment to achieving the best outcome for his clients. I couldn't have asked for a more dedicated and trustworthy real estate agent. I would highly recommend Richard and his team to anyone looking to buy or sell a property, particularly if you're managing the process from overseas. His professionalism, integrity, and exceptional customer service made all the difference

Melissa is fantastic and is our go-to agent in Hamilton. She is professional, knows the market, is connected to other agents and gets things done without a fuss. We appreciate her personable communication style. She is responsive to questions and let us think through options without pressure or judgement. She is dedicated to the job, and worked tirelessly to help us trade up to our dream home.

​Excellent professional service! The team was highly responsive and communicative from start to finish. We especially loved that they always respected our choices without any pressure. We are so happy with the result and grateful for their hard work.

After my first experience working with Weisen and his team I was sold and knew they'd be my first choice everytime. Fast forward to 2026 when I wanted to sell again they were my first and only call. The team were amazing once again and this time I had the pleasure of working alongside Richard Hartles. I experienced excellent communication, professionalism that was a priority, a marketing plan that was tailored to my needs and showcased my home beautifully and a process that was stress free and well planned with a great result. Sold! Thanks Richard and team, outstanding once again. I appreciate your help and would thoroughly recommend you guys to everyone!

Richard is a great communicator, doesn’t beat around the bush, knows the market well and does a great job at taking a property to market. Richard’s team went the extra mile to help out with getting the property ready for market including the likes of staging furniture coordination. They are our go to agents in Hamilton.

We recently sold our investment property with Richard Hartles from Lugtons and couldn't have been happier with the experience. The property was vacant, and while we had staged it and done everything we could to present it well, we were selling in what felt like a fairly average market. Having Richard alongside us made a real difference. He provided sound advice from the beginning, put together a clear and effective plan, and guided us through the process with confidence and professionalism. What stood out most was Richard's communication. He kept us well informed every step of the way, provided timely feedback, and was always available to answer questions and offer guidance. We genuinely felt that he was invested in achieving the best possible outcome for us. Selling an investment property can be challenging, but Richard made the process straightforward and stress-free. We really valued his expertise, honesty, and partnership, and would have no hesitation recommending him to anyone looking to sell their property.

I first met Richie five years ago when he visited my home to complete an appraisal and discuss my options. I was very impressed by the professionalism, friendly manner and honesty shown. I felt comfortable and did not feel pressured. This made my decision that when I was ready to sell my home, Richie and the team would be my first choice. Five years later, I listed my home with Richie, Hugo and their team. From start to finish the process was seamless. Their communication, attention to detail and well-executed marketing campaign gave me complete confidence and resulted in a successful sale of my home. I would not hesitate to recommend Richie, Hugo and their team to anyone looking to sell their home. They truly delivered on both service and results.

The team were all over it from the get go. They spend the time to understand the small details that matter. Would recommend!