We are lucky to be recommended Melissa by our rental agent. She lead us through the process effortlessly. She was easy to talk to, very open and transparent on everything, and gave us practical advices after understand our constraints. As a seller living outside of the city, we find her excellent communication skill and welling to put extra effort to help us really made the whole experience effortless. Our property was sold so quickly before we managed to blink our eyes and priced higher than we expected. Cannot be more grateful with Melissa.

Going with Richard was always the plan, and he delivered on every aspect of the process all the way through, from the initial chats a year or so before going to market, to the end result with Hugo in the auction room, and the settlement process. This was an emotional sale for everyone involved, which added pressure, and everything was handled with professionalism, kindness and respect. It takes a team, so special thanks also to Jono, Rachel, Tessa and everyone else behind the scenes. Thanks Richie, appreciate you.

We had a great experience with Richard and his team. His communication was clear and responsive. He gave great guidance about what would get our house sold quickly and for a good price. We sold our property within 3 weeks of being on the market by auction.

I am incredibly grateful to Richard and the wonderful team at Hartles & Co for helping me sell our house on Vercoe Road. Having recently lost my husband, this was an exceptionally difficult time, but Richard went above and beyond to be supportive. They were kind, deeply caring, and a huge help from start to finish. I highly recommend them to anyone looking to sell.

Selling a home is often described as one of life's most stressful experiences, but thanks to Richard and his team, our journey was anything but stressful. From the very beginning, we felt we were in safe hands, and that gave us great confidence throughout the entire process. What we appreciated most about Richard was his exceptional communication and genuine care. After every open home, he would take the time to personally update us, sharing how the inspection had gone, what prospective buyers thought about the property, and what stood out to them. These conversations always kept us informed and reassured, and we never felt left wondering what was happening. One thing that truly set Richard apart was the detailed feedback he provided at the end of each week. Rather than giving us a simple summary, he shared comprehensive reports covering every group that had visited our home. He outlined their views, comments, level of interest, and whether they were serious potential buyers or simply exploring the market. This level of transparency helped us understand the market response and made us feel involved and informed every step of the way. Richard and his team didn't just help us sell a property—they guided us through the journey with professionalism, honesty, and genuine support. Their dedication, attention to detail, and consistent communication made the entire experience enjoyable and worry-free. We are incredibly grateful to Richard and his team for helping us successfully market and sell our beautiful home. Looking back, we couldn't have asked for a better team to represent us. We wholeheartedly recommend Richard to anyone looking for an agent who truly cares about his clients and goes above and beyond to deliver an outstanding experience. Thank you, Richard, for turning what could have been a stressful process into such a positive and memorable journey.

Can't speak highly enough of Richard Hartles and his team. They were proactive, professional and friendly right through the process. As an out-of-town seller, we really appreciated his local market knowledge, which was always on point, and his broader team's willingness and ability to assist with minor handyman tasks in response to our and buyer queries. Their communication was top notch, with regular updates keeping us well informed on progress and all with positive, helpful vibes. Overall, we felt secure knowing the process was in safe hands, and would highly recommend Richard and his team to anyone considering selling property in Hamilton.

I have not sold a lot of houses so am not fully familiar with the processes involved, at no time was any question a silly question, everything Richard covered with me was in a language I could understand. Richard was in constant contact with updates and I never doubted that he was working with the highest level of integrity and always with my best interests at heart. The communication from any other member of the team was always friendly and efficient. Overall the experience of selling my property, although stressful at times due to the market was made so much easier due to the confidence I had with Richard and his team, their open and honest communication and how easy it was to deal with them. It was also lovely to see how happy Richard was for me, when the property was finally sold.

Melissa is lovely to deal with. She’s a great communicator, very prompt, efficient and knowledgeable. Always ready with a smile and happy to help out where she can. She makes the process incredibly easy for us.

Melissa was absolutely fantastic to deal with. As a first time buyer, she went to every effort to accommodate what I needed, and made my life — and the purchase — so easy and enjoyable! It felt like a very smooth process and everything moved like clockwork. She was an awesome go-to between me and the vendors, and she was so quick, too! She gave a very strong sense of integrity and was incredibly personable and warm. I thought she did a great job of marketing the home (it clearly worked) and removing any roadblocks I as a buyer had. Not that I plan to buy anytime soon, but if I do, I know that with Melissa I'll be communicating with a straight-talking, honest agent.

We were thrilled with the level of service that we received from Richard and his team. From our initial chat on the phone, about thinking of kicking things off, through to the sale of our home, we were kept fully informed. The communication about everything was exceptional and Richard's lovely calm nature meant that there was no stress at any point. We knew exactly what to expect and when, and at no time whatsoever did we feel any pressure to do anything that wasn't what we wanted. We went to auction with our property, and were welcomed warmly at Lugtons offices, and made to feel comfortable - again there was no stress/pressure at all. We'd have no hesitation at all in recommending Richard and his team to others. Thanks so much again everyone, Marcelle and Mason

We couldn’t be happier with the service we received from Melissa. From start to finish, she was professional, friendly, knowledgeable and incredibly helpful. Melissa kept us informed throughout the entire process, was always available to answer our questions, and went above and beyond to make everything as smooth and stress-free as possible. We really appreciated her excellent communication, attention to detail and genuine commitment to achieving the best outcome for us. She made the whole experience easy and we would highly recommend Melissa to anyone looking for a reliable, trustworthy and dedicated real estate agent.

Richard recently managed the sale of our family home in circumstances that were considerably more complex than a typical property transaction. The property was being sold by two vendors going through a separation, with an independent trustee also involved in the decision-making and sale process. Throughout the entire campaign, Richard demonstrated exceptional professionalism, patience and empathy. He understood that communication needed to be clear, balanced and respectful to everyone involved. He remained impartial, kept each party properly informed and carefully navigated differing views without creating additional pressure or conflict. Richard was always approachable, responsive and honest. His advice was practical and well considered, and he communicated buyer feedback clearly so that informed decisions could be made. When challenges arose, he remained calm and focused on finding a sensible way forward. His ability to manage the people involved was every bit as valuable as his knowledge of the property market and the sales process. Despite the added complexity, Richard kept the campaign moving, followed up prospective buyers diligently and worked hard to achieve a successful result. We always felt that he was committed to completing the sale while still respecting the personal circumstances surrounding it. I would confidently recommend Richard to anyone selling a property, particularly where the situation requires discretion, sensitivity and skilled communication. He handled a difficult sale with integrity, professionalism and genuine care, and we are very grateful for the support he provided from beginning to end.