Richard Hartles

Melissa was absolutely fantastic to deal with. As a first time buyer, she went to every effort to accommodate what I needed, and made my life — and the purchase — so easy and enjoyable! It felt like a very smooth process and everything moved like clockwork. She was an awesome go-to between me and the vendors, and she was so quick, too! She gave a very strong sense of integrity and was incredibly personable and warm. I thought she did a great job of marketing the home (it clearly worked) and removing any roadblocks I as a buyer had. Not that I plan to buy anytime soon, but if I do, I know that with Melissa I'll be communicating with a straight-talking, honest agent.

We were thrilled with the level of service that we received from Richard and his team. From our initial chat on the phone, about thinking of kicking things off, through to the sale of our home, we were kept fully informed. The communication about everything was exceptional and Richard's lovely calm nature meant that there was no stress at any point. We knew exactly what to expect and when, and at no time whatsoever did we feel any pressure to do anything that wasn't what we wanted. We went to auction with our property, and were welcomed warmly at Lugtons offices, and made to feel comfortable - again there was no stress/pressure at all. We'd have no hesitation at all in recommending Richard and his team to others. Thanks so much again everyone, Marcelle and Mason

We couldn’t be happier with the service we received from Melissa. From start to finish, she was professional, friendly, knowledgeable and incredibly helpful. Melissa kept us informed throughout the entire process, was always available to answer our questions, and went above and beyond to make everything as smooth and stress-free as possible. We really appreciated her excellent communication, attention to detail and genuine commitment to achieving the best outcome for us. She made the whole experience easy and we would highly recommend Melissa to anyone looking for a reliable, trustworthy and dedicated real estate agent.

Richard recently managed the sale of our family home in circumstances that were considerably more complex than a typical property transaction. The property was being sold by two vendors going through a separation, with an independent trustee also involved in the decision-making and sale process. Throughout the entire campaign, Richard demonstrated exceptional professionalism, patience and empathy. He understood that communication needed to be clear, balanced and respectful to everyone involved. He remained impartial, kept each party properly informed and carefully navigated differing views without creating additional pressure or conflict. Richard was always approachable, responsive and honest. His advice was practical and well considered, and he communicated buyer feedback clearly so that informed decisions could be made. When challenges arose, he remained calm and focused on finding a sensible way forward. His ability to manage the people involved was every bit as valuable as his knowledge of the property market and the sales process. Despite the added complexity, Richard kept the campaign moving, followed up prospective buyers diligently and worked hard to achieve a successful result. We always felt that he was committed to completing the sale while still respecting the personal circumstances surrounding it. I would confidently recommend Richard to anyone selling a property, particularly where the situation requires discretion, sensitivity and skilled communication. He handled a difficult sale with integrity, professionalism and genuine care, and we are very grateful for the support he provided from beginning to end.

Selling a property from overseas could have been a stressful experience, but Richard made the entire process smooth and straightforward. He was professional, responsive, and kept me informed every step of the way, giving me complete confidence despite the distance. What really set him apart was his willingness to go above and beyond. Rather than arranging and charging for tradespeople to complete a number of minor finishing touches before settlement, he personally took care of these small completion-related matters himself. This not only saved me time and money but also demonstrated his genuine commitment to achieving the best outcome for his clients. I couldn't have asked for a more dedicated and trustworthy real estate agent. I would highly recommend Richard and his team to anyone looking to buy or sell a property, particularly if you're managing the process from overseas. His professionalism, integrity, and exceptional customer service made all the difference

Melissa is fantastic and is our go-to agent in Hamilton. She is professional, knows the market, is connected to other agents and gets things done without a fuss. We appreciate her personable communication style. She is responsive to questions and let us think through options without pressure or judgement. She is dedicated to the job, and worked tirelessly to help us trade up to our dream home.