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Our reviews

  4.9  
930 reviewsacross 48 different locations, showing 12.
Our qualities as told by our client reviews: honest, reliable, friendly, supportive, responsive, local expert, clear communication.
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Buyer review
Made things easy, every step of the way
7 months ago
Made things easy, every step of the way

Matt from Lou’s team recently sold us a house in Petone. Matt was super friendly, approachable, and a great communicator. Buying a house from him was easy and he was always forthcoming with the info we needed. I wouldn’t hesitate recommending this team if buying or selling property.

Lou Macdonald

Lou Macdonald

  5   (195 reviews)
Seller review
We always use Sinead.
8 months ago
We always use Sinead.

Our experience with Sinead from start to finish of our house sale has been very positive. We value Sinead's knowledge of the industry, she has relevant stats to get a real feel of the reality of the market. Sinead is a great communicator and works very hard to find you your buyer. Sinead is real, honest and we value her integrity. Eastbourne is a special place to Sinead and she ensures potential buyers get the full run down of this piece of paradise by the seaside. We would recommend Sinead and her team to anyone considering selling their house.

Sinead Diederich

Sinead Diederich

  4.9   (172 reviews)
Seller review
Great All Round Team
8 months ago
Great All Round Team

Sinead done a great job whilst selling our property. its clear she has great all round knowledge with an excellent can do attitude. These qualities along with her hard working ethic to get her job done is a must have when selling. Jen was who we initially contacted after meeting her at various open homes throughout the Hutt. She has an easily approachable manner with patience and shows integrity throughout the process. She even managed to give a present to our little one for her birthday! Nick (in our eyes) is the man. he has an extremely charismatic personality, easy going, but still means business and is very hard working. it seems in this case he was the one who came to the rescue with a 'very hot buyer' showing them through the property on a week night with great communication throughout whole process, highly recommended! Alaya is the brains working away in the office, she has kept us posted along the way with emails and weekly updates on open homes ect. with these four outstanding agents working on getting us the best result, we are very please with the result, the professionalism and quick insight to not only sell our property but deal with purchasers and keep us informed along the way. 5 star all round great team! Highly recommend to all!

Sinead Diederich

Sinead Diederich

  4.9   (172 reviews)
Seller review
Nothing short of amazing!
8 months ago
Nothing short of amazing!

When I first met Lou we could imediately see that she was confident and knowledgable yet kind and understanding. She gave my family and I tips to help prepare the house for sale which were invaluable. Her communication throughout this whole process was 'out of this world' giving us weekly reports of every persons comments who visited the house. (the good and the bad). Lou was never too busy to speak with me on the phone day or night. Her and her team worked tirelessly to get the best outcome for our family. Four weeks later.. HOUSE SOLD.. DONE AND DUSTED! VERY HAPPY! How can somebody be that good at their job? She clearly absolutely loves what she does. Thanks Lou for making this experience a happy one.

Lou Macdonald

Lou Macdonald

  5   (195 reviews)
Seller review
Exceeded All Expectations: Outstanding Service from Matt & Lou
8 months ago
Exceeded All Expectations: Outstanding Service from Matt & Lou

I cannot recommend Matt and Lou highly enough—they completely over-delivered on every expectation I set during the sale of our home (especially during a soft housing market in Wellington). Selling a property often comes with stress, but Matt and Lou handled my situation with exceptional consideration and empathy, especially as I was dealing with some delicate personal issues. Their ability to manage the process sensitively while maintaining absolute professionalism was truly invaluable. Communication was flawless. I was regularly kept updated on the progress of every open home, and once an offer came through, they ensured I was kept in the loop every single step of the way right up until settlement. Beyond their expert handling of the sale, their commitment to service was extraordinary. Matt even helped clean the bathrooms before an open home! This level of dedication shows just how committed they are to achieving the best outcome for their clients. If you are looking for dedicated, considerate, and results-driven agents, choose Matt and Lou. They are the best in the business.

Lou Macdonald

Lou Macdonald

  5   (195 reviews)
Seller review
Lou is an exceptional agent!
8 months ago
Lou is an exceptional agent!

Lou recently sold my father's home. We were really impressed with Lou's knowledge of the market and the service her and her team provided to us. Lou went above and beyond for us and we got an excellent result. She took the time to get to know us and really understand our needs - it didn't feel like just 'another sale' for Lou - she showed genuine care and interest. I would not hesitate to recommend Lou to anyone looking to list their home. She is professional, responsive and really knows the market. We were so pleased we chose Lou - she is an absolute star!

Lou Macdonald

Lou Macdonald

  5   (195 reviews)
Seller review
An Excellent Outcome
8 months ago
An Excellent Outcome

Absolutely top notch Lou was honest in her appraisal of what the market price would be and the end result was bang on I found Lou excellent to deal with and thoroughly professional as she took me through the marketing and selling process of my home I cannot speak to highly of Lou and the great outcome of the sale

Lou Macdonald

Lou Macdonald

  5   (195 reviews)
Seller review
Lorraine was very professional
8 months ago
Lorraine was very professional

Lorraine was very helpful while selling my mother Sylvia’s house. She had a good knowledge of the area and experience in selling within the complex itself. We would highly recommend her .

Lorraine Girvan

Lorraine Girvan

  5   (47 reviews)
Seller review
Amazing result
8 months ago
Amazing result

Lou did a remarkable job selling our place in a week! They are professional, friendly , passionate and great communicators . Would highly recommend Lou , Matt and team .

Lou Macdonald

Lou Macdonald

  5   (195 reviews)
Seller review
Seller Maungaraki
8 months ago
Seller Maungaraki

Good communication and professionalism, Nicky was great to deal with.As Power of Attorney for the owner who is care, Nicky guided me through the process to a successful sale. I would highly recommend Nicky to anyone wanting to sell or buy.

Nicky Cooper

Nicky Cooper

  4.9   (86 reviews)
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Harcourts Lower Hutt (Team Group Realty Ltd)
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