We recently had the pleasure of working with Helen Shaw and Grace Shaw on the sale of our property at 2/13 Napoleon Avenue, Milford. Having known and trusted Helen for over 10 years, we knew we were in good hands. Helen and Grace were professional, dedicated, and supportive throughout the entire selling process. The sale wasn't without its challenges, including some unexpected drama along the way. Helen handled every situation with professionalism, patience, and confidence, always keeping us informed and helping us navigate the difficulties. Her experience and calm approach made a real difference. Both Helen and Grace worked incredibly hard and went above and beyond to make the process as smooth as possible. We genuinely appreciated their communication, attention to detail, and commitment to achieving the best possible outcome for us. Helen is, without doubt, one of the best agents on Auckland's North Shore, and together with Grace. We highly recommend Helen and Grace to anyone thinking of selling their property. Thank you both for your hard work, dedication, and outstanding service!

Natasha's friendly yet confident nature made it very easy to have her act as our Agent. In a quiet market Natasha never lost faith in her ability to sell our property. We were extremely happy with Natasha who constantly kept us up to date in reporting the activities from open homes and website viewings. Natasha has a pleasant, unflappable nature which was reflected in her ability to close the sale. We would not hesitate in using Natasha again or recommeding her to any prospective buyers or sellers.

It was a pleasure working with Olivia. As our excellent tenant and then our agent who sold the property she brought added insight to the process, which was a real bonus. Communication was outstanding, she was friendly, dedicated and achieved a fantastic result for us. Thank you

Shane has extensive market knowledge and is a trusted professional who I can rely on to have my best interests at heart. He has the skills to understand what the buyer wants, what the temperature of the market is and be able to negotiate the best possible outcome for me.

Helen was prompt with communication, a great problem solver and always very helpful. Nothing was too much trouble. We appreciate her work and highly recommend her to anyone contemplating selling, or buying a property. She has all the answer and solutions at her fingertips.

Ella is a hard working professional who's warm and calm demeanour helps build trust with both sellers and buyers. She communicates with sellers really well and is readily available for updates in the process. Even in a difficult climate she is able to negotiate for the best possible outcomes. She is consistently looking for opportunities to find new buyers and understands her local market really well.

We have worked with Lily many times, and every collaboration has made us even more convinced that she is an excellent and highly trustworthy agent. She is not only smart and wise, but also very persistent and responsible. What impressed us most is that she always carries a very positive and sunny energy. No matter what difficulties she encounters, she is always able to stay optimistic and composed, bringing the people around her a sense of reassurance and strength. In fact, the real estate agent industry is under a lot of pressure. Sometimes when we called her very late at night, she might still be out busy—so busy that she could only take away from a restaurant because she had no time to cook. But even under such circumstances, she was still in a very good state on the phone, always patient and positive. That is something we truly admire. Especially during the house price negotiation process, it is inevitable to encounter some unpleasant or anxiety-inducing situations. Whenever that happened, she not only handled the problems seriously, but also comforted us and cared about our feelings, making us feel that we were not facing these pressures alone. This thoughtfulness and warmth are something we deeply cherish. After working with her for so long, we no longer see her merely as an agent, but more like a good friend and a helpful partner by our side. We trust her very much and greatly appreciate both her professional ability and her character. Being able to entrust our house to such a trustworthy person to sell is our good fortune. If we have property to sell in the future, we will still choose her without hesitation, and we are very willing to recommend her to our friends.

Kristy has strong knowledge and sence of the current market. She helped us to do marketing and staging of the property and she really knew what we needs. Highly recommend.

Kristy Li was absolutely wonderful to work with! Her communication was excellent, she was always responsive and kept us updated throughout the process. She has great negotiation skills and handled everything in a timely and professional manner. We truly appreciated her support and would happily recommend her to anyone!

Gavin and his team went the extra mile leading up to, and during, our campaign. He was always at the end of the phone if we had a question, regardless of the day or time. The strength of his team ensured we had access to the right professionals—from marketing and photography to compliance consultants and stagers. Having this network on hand made a massive difference for us during the sale process. Right up until the hammer dropped, Gavin was working to ensure every purchaser had an opportunity to put their best foot forward. He certainly works hard and earns his commission, but that drive doesn't take away from the personable, team-focussed approach we enjoyed. Thanks Gavin, and Team Roberts!