Luke Shi

Luke managed the sale of our Auckland Central apartment through a particularly challenging campaign involving extensive Body Corporate documentation and changing circumstances. Throughout the process, he remained calm, responsive and transparent. He provided practical advice, followed up interested buyers consistently, kept us informed with detailed campaign reports, and coordinated viewings, staging and the final property preparations. He never overpromised and remained actively involved from the initial listing through due diligence and settlement. We especially appreciated his patience, sound judgement and willingness to help resolve practical issues personally. Luke and his team ultimately secured a committed buyer and carried the transaction through to a successful settlement. We would confidently recommend Luke to owners looking for an agent who communicates clearly, works persistently and remains dependable throughout the entire sales process.

Luke was both proactive and responsive. I came with quite a small narrow budget with multiple requirements, which resulted in us viewing a high number of properties over quite a long period of time. Luke offered advice without being patronising or talking down to my lack of knowledge of the home-buying process (this being my first time) and never made me feel like my questions were too basic, taking the time to explain things when I asked, or if he felt like background would be helpful. When my initial list of requirements proved too ambitious for my budget, he led me to such a realisation on my own time so I could accept it, even though I am sure he knew beforehand. Honestly having Luke be my agent often felt like having a friend who was helping me find my first home to own, but one that has a deep understanding both of the market (particularly apartments, both inner city and outside such) and the process of buying. He would be excited for me but also never made me feel like he wasn't grounded. Further, even though my budget, as mentioned, was quite small, he never made me feel like I was a lesser client than those he must have with budgets twice, 5 times, or even possibly 10 times my own. He was always giving with his time with me, making me a priority. I have already recommended him to friends and colleagues who are in positions similar to my own.

Luke was great and the second property I’ve bought off him, attention to detail and helpful through the process.

Luke took the time to understand our expectations on selling our father's house and helped us feel confident and well-informed through his positivity and encouragement. He consistently communicated pleasantly, clearly, patiently and speedily. He supported us in the lead up to putting the house on the market and in helping set the sale price. He worked with other agents and ran the open homes smoothly and respectfully. Luke paid attention to detail in the paper work, and after the auction continued to help us with some time-consuming arrangements and communications that arose with the purchaser. We cannot think of anything that Luke could have done to make this sale process more successful and pain-free.

Luke has been helpful and also reliable, an excellent communicator. He has returned calls promptly. He has always made effort to fit us in somehow.

We found Luke to be extremely professional throughout the entire process. From the moment our property was listed through to the final sale, his communication was excellent. Each week he provided a detailed report outlining what had been happening, including how many people had viewed the property both in person and online (such as on Trade Me). We really appreciated always being kept informed. Luke also made sure to let us know whenever he was bringing someone through to view the property. He was always available to answer our questions and nothing ever felt like too much trouble. Luke is genuine, honest, very friendly and approachable, with a great sense of humour that helped make the whole process feel much less stressful. What really stood out to us was how he treated us almost like part of his family. He is a genuinely lovely man, and we always felt we were in very good hands. We would highly recommend Luke to anyone looking to buy or sell their property.