We were very happy with the service we received. Our apartment went unconditional within two weeks, which was a fantastic result. Luke was professional, approachable and always quick to respond. We would definitely recommend him to anyone looking to sell!
I recently purchased a city apartment through Luke Shi and the experience was excellent from start to finish. Buying an apartment comes with extra complexities like body corporate details, but Luke made the entire process incredibly clear and stress-free. Their communication was top-notch, they always replied promptly, and they guided me through settlement seamlessly. I highly recommend them to any buyers looking for a professional and reliable agent."
Luke managed the sale of our Auckland Central apartment through a particularly challenging campaign involving extensive Body Corporate documentation and changing circumstances. Throughout the process, he remained calm, responsive and transparent. He provided practical advice, followed up interested buyers consistently, kept us informed with detailed campaign reports, and coordinated viewings, staging and the final property preparations. He never overpromised and remained actively involved from the initial listing through due diligence and settlement. We especially appreciated his patience, sound judgement and willingness to help resolve practical issues personally. Luke and his team ultimately secured a committed buyer and carried the transaction through to a successful settlement. We would confidently recommend Luke to owners looking for an agent who communicates clearly, works persistently and remains dependable throughout the entire sales process.
Luke was both proactive and responsive. I came with quite a small narrow budget with multiple requirements, which resulted in us viewing a high number of properties over quite a long period of time. Luke offered advice without being patronising or talking down to my lack of knowledge of the home-buying process (this being my first time) and never made me feel like my questions were too basic, taking the time to explain things when I asked, or if he felt like background would be helpful. When my initial list of requirements proved too ambitious for my budget, he led me to such a realisation on my own time so I could accept it, even though I am sure he knew beforehand. Honestly having Luke be my agent often felt like having a friend who was helping me find my first home to own, but one that has a deep understanding both of the market (particularly apartments, both inner city and outside such) and the process of buying. He would be excited for me but also never made me feel like he wasn't grounded. Further, even though my budget, as mentioned, was quite small, he never made me feel like I was a lesser client than those he must have with budgets twice, 5 times, or even possibly 10 times my own. He was always giving with his time with me, making me a priority. I have already recommended him to friends and colleagues who are in positions similar to my own.
Luke was great and the second property I’ve bought off him, attention to detail and helpful through the process.
Luke took the time to understand our expectations on selling our father's house and helped us feel confident and well-informed through his positivity and encouragement. He consistently communicated pleasantly, clearly, patiently and speedily. He supported us in the lead up to putting the house on the market and in helping set the sale price. He worked with other agents and ran the open homes smoothly and respectfully. Luke paid attention to detail in the paper work, and after the auction continued to help us with some time-consuming arrangements and communications that arose with the purchaser. We cannot think of anything that Luke could have done to make this sale process more successful and pain-free.
Luke has been helpful and also reliable, an excellent communicator. He has returned calls promptly. He has always made effort to fit us in somehow.
We found Luke to be extremely professional throughout the entire process. From the moment our property was listed through to the final sale, his communication was excellent. Each week he provided a detailed report outlining what had been happening, including how many people had viewed the property both in person and online (such as on Trade Me). We really appreciated always being kept informed. Luke also made sure to let us know whenever he was bringing someone through to view the property. He was always available to answer our questions and nothing ever felt like too much trouble. Luke is genuine, honest, very friendly and approachable, with a great sense of humour that helped make the whole process feel much less stressful. What really stood out to us was how he treated us almost like part of his family. He is a genuinely lovely man, and we always felt we were in very good hands. We would highly recommend Luke to anyone looking to buy or sell their property.
As a first-time buyer, its safe to assume that it would be normal to feel a bit anxious. Thankfully, Luke made our whole experience actually quite enjoyable. His honesty, warmth, professionalism and vast knowledge of the industry really impressed us. Luke made us feel at ease, comfortable and reassuring each step of the way. I would definitely and without a doubt engage Luke to assist us on all our next B&T purchases!
我们第一次看到我们的房子和Luke是两个多月前，当时因为前任屋主还在这套住宅内，杂物比较多，加上他们对房屋保养和爱护不太够，导致我们当时对这个房屋的价格不是很满意。但是随着市场变化，这套住宅的价格随之下降了一部分，引起了我们的再次关注。于是我们就联系Luke要了房屋详细的文件，并且再次进行了看房预约。随后看房、交流、出合同、一直到房屋成交之后，Luke都始终非常细心的回答我们的所有问题，为我们这样的首套房购买者提供咨询和解答。现在我们经过简单的翻新，我们终于入住到了心仪的家里，感谢Luke这一路陪伴和帮助！如果让我说Luke给我的感受，那就是你有什么不明白的都可以问他，他非常耐心，而且值得信赖。 We first saw our house and met Luke more than two months ago. At that time, since the vendor were still living there, the place was quite cluttered, and because they hadn’t taken very good care of the property, we weren’t fully satisfied with the price. But as the market shifted and the price of this house dropped, our interest was sparked again. We then contacted Luke for the detailed property documents and arranged another home viewing. From viewing the house, to discussions, to making an offer, and all the way through to settlement, Luke was always patient and thorough in answering all our questions, providing guidance and support for us as first-time home buyers. Now, after doing some little renovations, we’ve finally moved into our dream home. We are truly grateful for Luke’s support and help throughout this journey! If I were to sum up my impression of Luke, it would be this: you can ask him anything you don’t understand, and he will answer with great patience. He is someone you can really trust.
We had the pleasure of working with Luke to sell our house, and we couldn’t be happier with the experience. From start to finish, they were hands-on, professional, and truly dedicated. Their attention to detail, clear communication, and commitment made the whole process smooth and stress-free. We are extremely grateful for their hard work and highly recommend them to anyone looking to buy or sell property.
