From the get go Richard and the team made us feel at ease and gave us the space and support to get our home ready for market. It was our first house sale and they made everything clear and simple. Throughout the campaign the communication was great and they went out of their way to make things happen. Everyone in the team was relatable and understood the demands on our time with work and family. Their knowledge and expertise resulted in a quick and successful campaign and we are stoked.

Can't speak highly enough of Rich and the team. With their help our sale process went better than we could've hoped. tips from the marketing team helped showcase the house and no doubt was the huge factor in selling within a week. great people to deal with, easy going and very knowledgeable.

5 stars is not even enough for Hugo, he deserves way more. Being the vendor’s agent on the property we bought, Hugo had helped and checked on us during the whole process. Always involved with us on how he could make things work for us when we got little stuck while trying to sell our property. He made the whole process and our move so much easier. Thanks for everything Hugo….cheers

Richard and the team were great to work with. Everything was explained well and ahead of time. There were never any surprises. We were asked if we could accommodate potential buyer visits with plenty of time to prepare. Nothing last minute. They guided us in preparing the house for the best possible viewing. They got a great result for us and we rate them very highly. Very genuine, friendly and easy to deal with. Their knowledge of the market was very good. Thanks Richard and the team at Lugtons.

I cannot recommend Rich, Jono, and the entire team highly enough. They are down-to-earth, approachable, and truly invested in the entire journey—not just the end result. They're genuine professionals who clearly take great satisfaction in helping people reach their real estate goals. Thank you so much for everything, guys!

While currently travelling overseas and navigating a downturn in the housing market, we expected challenges, but working with Richard and the Lugtons team was a great experience. They made the process easier, like arranging staging, which made a real difference to the presentation of the property. Richard was friendly, yet upfront. He initially conducted a desktop appraisal, but once he visited, he provided a realistic appraisal, highlighting both positives and areas for improvement. His flexible approach and clear strategy gave us confidence in the sales process. He was proactive, kept us informed when needed, and made the experience less stressful. Thanks Richard and the Lugtons team!

We had not needed a real estate agent for a long time so were a bit 'green' on who to approach. After a lot of market research we decided to approach Richard Hartles and Wei Sen to sell our parent's home in Flagstaff. Also, Richard came recommended from two of our work colleagues who had sold with him in the past and they highly recommended him. We felt like we would be in safe hands. On first meeting Richard, we were quickly reassured as he took time to really understand the essence of our parent's home we were selling and the special place it was for our family. He also had excellent knowledge of the area and its history plus what a great place Flagstaff and surrounding areas are to live in. We found Richard and his team to be efficient, quick to communicate and knew the market particularly well. We had never sold at auction before so were understandably a bit nervous about this process. Richard was reassuring and stepped us through from start to finish. When asked, Richard gave us his honest opinion which was really appreciated. The marketing of the property was 'top notch' and really captured the home and everything that was available for a prospective buyer. We truly loved the professional brochure, written description which was superb, signage, photos and video which were a big WOW moment when we viewed all of the publicity. We are really happy with the super quick sale and the efforts Richard went to. Richard is emphathetic and was always available to discuss anything. We had regular updates with Richard and were more than happy with how the campaign went. Currently, the market is not easy for sellers and Richard reassured us and let us know regularly what was happening. We hope the new owners will be just as happy in the home as our parents and family were. We would have no hesitation in selling or buying with Richard again and would highly recommend him and his team. Thank you.

What a ride!! As first time sellers, we had no idea what to expect, what the process was or what was in store for us! Richard and the super team came highly recommended to us and when we met Richard, we knew we were in great hands. He laid everything out for us, honestly and professionally! Through times of doubt and stress, Richard kept us positive and focused, he was determined to get us to our new adventure, he wasn’t stopping until that sold sticker was up! We are super grateful for Rich and the team, they work seamlessly together, the communication and feedback is epic and we felt like they were always backing us-even when it looked grim at times. Thanks Richard and team! You guys are legends! All the best, Paul and Kylie

Richard and the whole team have been super friendly and very relatable. Their communication via emails, texts, and messages has been excellent. They have made a naturally stressful process seem very easy and straightforward as much as possible. Thanks for all the great work team!

Richard was great to deal with. Great communicator and made the buying process really enjoyable.

From when we first met Richard we felt very comfortable. He was very understanding of our timeline and of what we needed to achieve to move on to the next journey in our lives. The whole team has been very informative and great to work with. Awesome team. We highly recommend Richard and the team when you are looking to sell.

Richard was professional and helpful throughout the selling process. The team kept us informed and made everything straightforward. Our home sold in three weeks, and we appreciate their effort. We would recommend them to others looking to buy or sell.