Richard's profile

Richard's reviews

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Richard has 247 reviewsacross 42 different locations, showing 12.
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Richard's qualities as told by our client reviews: dedicated, honest, strategic, friendly, local expert, supportive, clear communication.
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Seller review
Next Level Professionalism and Results
10 months ago
Next Level Professionalism and Results

We had heard a lot of great things about Wei Sen Chow and were advised by a few friends to seek him out when we were going to sell our house. He bought Jono Hartles along with him who also specialised in rural properties. On our initial meeting we were immediately impressed with the team. In particular it was the way they listened to us about our house/home. They wanted to know about how we had built the house, the colours and textures used, the layout and how the home was lived in. This showed a real interest in our house and we could see they would be able to impart this to any potential buyers. Their professionalism was next level. It was without doubt that we knew these agents would sell our home. The whole process of meeting Wei Sen and Jono, the campaign that was put together by them, the arrangement of photos and videos and what would showcase the house , working with the rest of the team who organised open homes, signage, display of our home was seamless. After each open home or viewing we were kept up to date with feedback and great communications. Our house sold within the month which was beyond our expectations but in one way not surprising with such a great team at play. Thank you so much for your care and attention and we would highly recommend you all. Kate and Mal Angell

Seller review
Sold for More, Smiled More, Stressed Less
11 months ago
Sold for More, Smiled More, Stressed Less

We recently sold our property in Flagstaff Hamilton and had a fantastic experience with our Richard and the team. Incredibly professional, yet still down-to-earth and approachable, exactly the kind of people you want guiding you through a major life decision. Their experience really showed. The team handled every aspect of the sale, pricing strategy, staging advice, marketing, negotiations, and paperwork with confidence and expertise. The result? Our home sold quickly and for more than we were expecting. Safe to say, we were thrilled!!! Communication throughout the process was excellent, clear, timely, and always with our best interests at heart. We never felt out of the loop or overwhelmed, and their calm, knowledgeable approach made the whole experience surprisingly stress-free. All in all, it was a smooth, successful sale led by a genuinely professional and personable team. If you’re selling in Hamilton or surrounds, we can’t recommend Richard and the team highly enough. They know their stuff, and they deliver.

Seller review
Wouldn’t choose anyone else!
11 months ago
Wouldn’t choose anyone else!

Richard and his entire team are like the family we never knew we needed! I can’t express enough how thrilled we were to have them sell our house. From the moment they took on the challenge, we trusted their honest opinions on the current market and how we could put our best foot forward to sell our property. After only seven days on the market and a very successful first open home, we had a multi-offer! The whole team wrapped around us, each with their own important role to play in the campaign. Trust the process, take on their recommendations and watch the magic happen ✨🏡

Seller review
Top notch service
11 months ago
Top notch service

Richard and team were amazing to work with, they guided us through the whole process from how the whole selling process works, how to get our house ready and then what to expect through the marketing process. Lisa was extremely helpful in walking us through how to prepare our house to give it the best chance to sell. When it came time to list, Richard was always open and honest the realities of selling ensuring we were going through the process with eyes wide open. Instead of telling us what we wanted to hear he kept everything realistic which really helped us navigate what to expect throughout the process We really leaned on Richard's knowledge of the industry and the research he did around our area to help us market our house at the right level, and he absolutely nailed it. Richard and team were amazing in getting our house sold and we are very grateful to have had their help.

Seller review
Amazing with the end result 10/10
11 months ago
Amazing with the end result 10/10

On making the decision to sell our beautiful property we knew we would enlist WeiSen and Jonno Hartles as our agents We were very proud of our home and from the very first appointment we felt at ease with the guys They listened to every thing we said and this showed in our marketing campaign. Professionalism, expertise, knowledge of the current market and honesty were some of the key points that stood out We now considered them friends I wish Wei Sen and Jonno the very best and know that if any of our friends are intending to sell we would highly recommend them

Seller review
Another Successful Sale from Overseas—Richard’s Still Our First Call
12 months ago
Another Successful Sale from Overseas—Richard’s Still Our First Call

This is the second property Richard Hurtles from Lugtons has helped us sell, and just like last time, he went above and beyond. Selling in a tough market is hard enough—but doing it while overseas could have been overwhelming. Thankfully, Richard made it all so much easier. He personally arranged the cleaners, staging team, and professional photography, ensuring everything was handled with care and attention. He and his team were always available whenever I called or needed advice—no question was ever too small. What really stood out was his genuine honesty. He never pushed us to sell, gave clear and realistic advice at every step, and supported our decisions without pressure. Richard is professional, approachable, and incredibly reliable. We trusted him with our home again, and he delivered another great result. I wouldn’t hesitate to recommend him to anyone looking for a real estate agent who truly cares about his clients.

Seller review
Truly appreciated!
about 1 year ago
Truly appreciated!

Thank you Jono, Wei Sen, Hartles & Co, for the successful sale of our home and for sharing this journey with us. It came with a kaleidoscope of experiences. We were fortunate to have had an offer after just five weeks in quite a challenging market. We are very happy with the result. From the very start we felt that the appraisal was realistic, and the strategy worked flawlessly. The team guided us and took extra special care throughout, which made us feel that we were in the best hands. Jono always made time to answer our questions and bought clarity through times of uncertainty. We are truly grateful, we wish the team every success and the new owners much happiness!

Seller review
Very good and professional
about 1 year ago
Very good and professional

I must commend Wei Sen and his team for their exceptional service in selling my property. Their professionalism was evident from the start - strategic marketing and impeccably managed viewing. For anyone seeking an estate agent who combines expertise, Wei sen team’s is recommended.

Seller review
Perfect, very professional and great communicators
about 1 year ago
Perfect, very professional and great communicators

They know the area really well and provided excellent advice. Communication with us was excellent, we knew what was happening at each step of the process

Seller review
Truly couldn’t have done it without you
about 1 year ago
Truly couldn’t have done it without you

We are still amazed how quickly everything happened - our house was listed and sold within a day. A huge thank you to Richard and his team, for making the process so smooth and stress free. We’re beyond grateful for Richard’s expertise, genuine care and quick responsiveness throughout. We highly recommend Richard and his team to anyone looking to sell.

Seller review
You nailed it!
about 1 year ago
You nailed it!

“Back again and once again, you nailed it!” Selling with you was just as smooth and enjoyable the third time around. Communication was always clear, your advice was gold and your support was genuine. Huge thanks to you and the crew!

Seller review
A team that truly cares.
about 1 year ago
A team that truly cares.

From our very first meeting with Rich, we felt completely at ease. His professionalism, down-to-earth attitude, and honest, realistic view on the market reassured us that we’d made the right choice. It wasn’t just Rich who made the difference—his amazing team played a key role every step of the way. We felt genuinely supported through every milestone. Thank you all so much—we can’t recommend you highly enough. We’re excited for the next chapter.

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