Lou and the team know their stuff! They went above and beyond to get our property listed, and kept up the momentum as it went on the market. We’re so stoked with how quick and easy the process was.
Matt, Lou and Catherine made selling our house a breeze. They all went above and beyond to make things as easy as possible for us, from connecting us with cleaners and stagers through to wrangling stray cats. They provided thorough reports and feedback after each open home / inspection, and kept us updated throughout the entire process, which we really appreciated during such an uncertain time to sell a house. They understood our needs and were very accomodating with our busy schedule. Definitely recommend!
A work colleague recommended Lou to me. Lou has it 'all'; market knowledge, professionalism and communication. She provided feedback and good advice throughout the selling period, and a written market report after every weekly open home. I was fully informed throughout. I had FULL confidence in Lou's ability, including that of her team. Lou is a real professional. Friendly, business like, informed, caring, honest, empathetic and forthright. I needed guidance and Lou provided it. I believe we ended up with the very best result we could have in a declining market. Lou is passionate about what she does; her market knowledge is driven by her enthusiasm and energy. Lou knows what the market is about; she doesn't sugar coat, she doesn't exaggerate, she has the knowledge to be realistic. While at the same time she tailors the marketing plan to achieve the best possible price for the vendor. Thank you Lou and Catherine and the Bayley's team.
We recently sold our home with Lou and her team. Despite the market trend, she was able to bring offers to the table which was an indication of the hard work that her and her team does in the background. We had the sold sign up within a month and were pleased with the outcome, given that we had a relocation deadline to work towards. Lou was always available for a chat to offer support and advise throughout the process and is very easy to work with. If you are looking to sell or buy, you will be in great hands with Lou and her team!
Pete and I were trying to sell and buy in a short period of time. Things were awry early on due to interactions with the Council and on many occasions, we thought it would all fall through. Thanks to Lou and here amazing team Matt and Catherine, they kept us calm and worked with us to the final wire. In the end we sold and bought on the same day and moved cities in a week. Could not have done that without them. Totally recommend this trio. On a personal note, thanks guys we are loving our new life x
Lou and her team were fantastic from the start to finish. They made the whole process of selling our house so smooth and stress-free. Their professionalism, guidance and advice was much appreciated and we were so happy with the results. Would highly recommend.
Lou as an agent is a perfect 10! She led her team to work tirelessly in marketing our home at every stage, to the minutest detail. Lou even directed the photos and video filming down to the pleats of the drapes and placement of accessories. It has been a long journey for us but Lou took all the stress of selling away as best she can. By the time our first open home came, Lou and Catherine already had strong interests lined up that they have been working with. It was still a surprise that they secured us an offer after the first open home in this difficult market!! Lou even bucked the trend obtaining a back up offer within two weeks of the first. Credit to the team’s work ethic which is second to none. By Monday morning, they have spoken to every party of the group of 20 that came through to the Sunday open home. Lou can also provide really sound advice that she stands by. She is confident in her advice that it will bring the best result, and she came through for us. I will recommend Lou to anyone wanting to sell their home. She truly works hard for her clients!
Lou stood out as an agent from the beginning. Her proposal for the sale of our property was really comprehensive and she was always available for a chat as we were deciding who to appoint. I knew that other agents could sell our property, but I also knew that Lou would work harder than anyone else and would get us the best result. Lou and Matt were simply a pleasure to work with. Their communication was excellent and they were really genuine in the way they carried out the process for us. When deciding to appoint Lou I had a gut feeling that we’d have a really good offer within the first two weeks of the campaign, and after 8 days on the market we had signed! The result we achieved was very much made possible as a result of the diligence and tenacity of Lou and Matt, and we could not be happier. We cannot recommend Lou and her team highly enough, and we will absolutely use them again!
We liked many different qualities of each of the various agents who appraised our home. A clear grasp of the realities of a declining market, able to relate with ease to us, intuitive feel for house and garden potential while looking past the family type mess and clutter, clarity of advice in how to maximize that potential with a young family living in the home during listing, enough information, but not overwhelming, flexibility, practical, down to earth approach for coping with the open homes and viewings, resourceful, able to supply useful trade links to well-priced contractors for eg.staging, painting, builders, carpeting, loads of energy, availability whenever needed, well judged marketing plan, personal warmth and good communication. But in Lou we found in one agent a person who combined all the above qualities. Our sale took only two weeks from the listing date to obtain an offer in the range we needed and accepted. Lou and her offsider Matt nailed it!! We were careful to follow Lou's advice to the letter in house presentation. She and Matt gained our utmost respect in arriving prior to open homes and getting stuck in boots and all with cleaning cloths and spray and wipe, dealing to whatever bits we hadn't quite got to. It could have been a stressful few months, given constraints with toddlers and our tight time restrictions -to allow purchase of another property, plus selling in a difficult and slowing market. But Lou and her colleague Matt provided just the right amount of hand- holding for us and amazingly even for the purchase of the next property. A very successful sale, well thought out and conducted impeccably. Lou proved to be the real deal, would not hesitate to reccomend her.
From my first meeting with Lou I knew having her on board selling the property was going to be the right decision. Lou ensured that a very stressful process went smoothly. Lou has fantastic communication skills, is completely professional and ensured I was informed every step of the way. Her attention to detail is second to none and she is very proactive. Lou gave me feedback constantly about where we were at. Lou gave great advice when required and is confident in her approach to all. Other than that she us a delight to work with and was totally accomodating around my schedule. I would happily enlist Lou in any other sale or purchase. Keep up the awesome work Lou.
We asked 5 different agencies to appraise our house and thought Lou was the best value add and the most pleasant to work with during the stresses of selling a home. Lou was confident, positive, realistic and extremely knowledgable. She got back to us immediately and thoroughly, was kind, up front and a brilliant go-between. You are in safe hands with Lou, the feel of the whole operation was one of professionalism and competence from start to finish. She has excellent people skills with all parties, clearly has extensive expertise and experience in all aspects of the operation, and gave great assistance with dove-tailing the purchase of the next house with the sale of this one. A pleasure to work with.
Through an incredibly difficult and often tear inducing experience, the Bayleys team - specifically Lou Macdonald, Catherine Lockwood Jones and Matt Thomason were there to help every step of the way. It is not often you meet people who go above and beyond for their clients, but this team hammered home what they are truly about - integrity, honesty, support, strength and confidence. All three agents bought their A-game to make (what frankly seemed impossible), possible! I cannot thank Lou, Catherine and Matt enough for what they have done for me. Through such a daunting and exhausting experience, they kept me grounded, focused and informed. Absolute legends, Bayleys is the only real estate company I will recommend or work with in the future. They have proven to be client oriented, professional, and extremely knowledgeable. A+++, Well done team!
