Lou stood out as an agent from the beginning. Her proposal for the sale of our property was really comprehensive and she was always available for a chat as we were deciding who to appoint. I knew that other agents could sell our property, but I also knew that Lou would work harder than anyone else and would get us the best result. Lou and Matt were simply a pleasure to work with. Their communication was excellent and they were really genuine in the way they carried out the process for us. When deciding to appoint Lou I had a gut feeling that we’d have a really good offer within the first two weeks of the campaign, and after 8 days on the market we had signed! The result we achieved was very much made possible as a result of the diligence and tenacity of Lou and Matt, and we could not be happier. We cannot recommend Lou and her team highly enough, and we will absolutely use them again!

We liked many different qualities of each of the various agents who appraised our home. A clear grasp of the realities of a declining market, able to relate with ease to us, intuitive feel for house and garden potential while looking past the family type mess and clutter, clarity of advice in how to maximize that potential with a young family living in the home during listing, enough information, but not overwhelming, flexibility, practical, down to earth approach for coping with the open homes and viewings, resourceful, able to supply useful trade links to well-priced contractors for eg.staging, painting, builders, carpeting, loads of energy, availability whenever needed, well judged marketing plan, personal warmth and good communication. But in Lou we found in one agent a person who combined all the above qualities. Our sale took only two weeks from the listing date to obtain an offer in the range we needed and accepted. Lou and her offsider Matt nailed it!! We were careful to follow Lou's advice to the letter in house presentation. She and Matt gained our utmost respect in arriving prior to open homes and getting stuck in boots and all with cleaning cloths and spray and wipe, dealing to whatever bits we hadn't quite got to. It could have been a stressful few months, given constraints with toddlers and our tight time restrictions -to allow purchase of another property, plus selling in a difficult and slowing market. But Lou and her colleague Matt provided just the right amount of hand- holding for us and amazingly even for the purchase of the next property. A very successful sale, well thought out and conducted impeccably. Lou proved to be the real deal, would not hesitate to reccomend her.

From my first meeting with Lou I knew having her on board selling the property was going to be the right decision. Lou ensured that a very stressful process went smoothly. Lou has fantastic communication skills, is completely professional and ensured I was informed every step of the way. Her attention to detail is second to none and she is very proactive. Lou gave me feedback constantly about where we were at. Lou gave great advice when required and is confident in her approach to all. Other than that she us a delight to work with and was totally accomodating around my schedule. I would happily enlist Lou in any other sale or purchase. Keep up the awesome work Lou.

We asked 5 different agencies to appraise our house and thought Lou was the best value add and the most pleasant to work with during the stresses of selling a home. Lou was confident, positive, realistic and extremely knowledgable. She got back to us immediately and thoroughly, was kind, up front and a brilliant go-between. You are in safe hands with Lou, the feel of the whole operation was one of professionalism and competence from start to finish. She has excellent people skills with all parties, clearly has extensive expertise and experience in all aspects of the operation, and gave great assistance with dove-tailing the purchase of the next house with the sale of this one. A pleasure to work with.

Through an incredibly difficult and often tear inducing experience, the Bayleys team - specifically Lou Macdonald, Catherine Lockwood Jones and Matt Thomason were there to help every step of the way. It is not often you meet people who go above and beyond for their clients, but this team hammered home what they are truly about - integrity, honesty, support, strength and confidence. All three agents bought their A-game to make (what frankly seemed impossible), possible! I cannot thank Lou, Catherine and Matt enough for what they have done for me. Through such a daunting and exhausting experience, they kept me grounded, focused and informed. Absolute legends, Bayleys is the only real estate company I will recommend or work with in the future. They have proven to be client oriented, professional, and extremely knowledgeable. A+++, Well done team!

There are no words to express my huge gratitude to you and to Matt for the advice you provided and for being so accommodating and responsive to all the requests regarding the properties I viewed and particularly the property I bought. I appreciate the timeliness and the detail of replies to the queries, the tips on how to get the best deal, and the suggestions on how to turn a house into home. I was very nervous buying my first home, and you helped to make this journey seamless and exciting"

Lou is amazing. She is very professional and more importantly very personable. She is well informed about the market and offered us some great advice. Thank you so much Lou for helping us sell our house. We are thankful for your hardwork and making the process so easy for us. We couldn’t be more pleased with how things turned out and incredibly grateful that we chose you to list our house. If any of our friends are ever in need of an agent, we will be sure to send them your way. We highly recommend Lou to anyone looking for a real estate agent.

Just bought our first Home. Agents professional, Experience and most importantly helpful attitude made it very easy process for us.

I will recommend bayleys company as for buying house if someone want to buy a house especially in lower hutt area , people like Matt Thompson and lou Macdonald is best in there job , we are really lucky to meet them as they are really good at making sure what you buying is genuine really good. Matt was really good at communicating everything was on time and we have no issues with anything. There might be lot off property agent companies or agents but i don’t think they are that good because when i was looking for house i met many or them but there are not like Matt he was awesome person in general to deal with everything other agents i find just want to sell house and they are not understanding the market still when its not like before but Matt and his team going with flow of situation of market and will help you get a right house for you so forget about professionals or Harcourts or remax go wity bayleyes thanks guys .

With an extremely difficult market Lou and her team put in a ton of work in the background that we didn't always notice and came away with result. They were very adaptable in this current, ever charging market and didn't try to sugarcoat it. Big thanks to her and her team

If you are looking for someone to sell your house, look no further, Lou is your gal. Lou is a seasoned realter, with in depth experience and knowledge in the housing market. Most of all, she's professional and always thinking on vendor's behalf. Lou works extremely hard for us through out the entire process, from appraisal to settlement. Everyone can sell a house during market boom, but when the market is quite, Lou will still get your house sold!

Lou had the task of selling our house whilst I was in stuck in Australia due to the C19 boarder closures and hubby was in NZ. There were things to be done around the house before going to market. Although I was in Australia Lou made things happen to have the house ready for when we wanted to list it. Her communication at all times could not be faulted. My confidence in Lou never waivered because her attention to detail, incredible communication skills and professionalism is what drives her. We were so happy with the outcome and I cannot recommend highly enough Lou Macdonald to be engaged as your Real Estate Agent. Lou THANK YOU - THANK YOU - THANK YOU