Matt and Lou were awesome at helping us buy our next house! Friendly and genuine, full of info and really responsive to all our questions and comms in between. With their support and intel, we managed to put an early offer in that was accepted. Matt’s been a continued help with all the details in the lead up even though it’s now a done deal. Can’t wait to move in!
Team Lou communicated clearly and promptly. Updates were proactive and easy to follow—no jargon, just straight answers and realistic expectations. Calls, texts, and emails were returned quickly, and we always knew what was coming next. If you’re looking for a skilled agent who gets results and is a pleasure to work with, look no further. ★★★★★
As first-time homebuyers, we were nervous about the process, but Lou and Matt made it easy and stress-free. They were incredibly patient, answering all our questions and taking the time to understand exactly what we wanted. They never pressured us and guided us to our dream home. We are so grateful for their expertise.
Lou is an excellent agent who gave sound advice and clearly knew what needed to be done to achieve the best result. Her strong market knowledge, professionalism, excellent communication and no-nonsense approach made the entire process straightforward and stress-free. Highly recommend Lou to anyone.
Working with Lou and her team was truly a positive experience. She kept us informed at every stage and explained the process clearly, so we always knew what to expect. Her transparency and expertise made selling our house far less stressful, and we felt supported from start to finish. We highly recommend her services to anyone looking to sell their property.
Great results in any market. Priced and Presented to get a great outcome. My go to Agent. !
Lou ran a very good campaign. Her attention to detail for all aspects of the campaign was meticulous all the way through. I was kept well informed of what was happening and what was intended. The feedback on the open days was excellent. I was very happy withe result achieved by the tender process Highly recommend Harcourts with the team of Lou and Matt
Working with Lou & Matt has been nothing short of exceptional. Back in September, they gave us a call about a home in Petone that was about to become available. Thanks to their proactiveness, we were the very first people to view it, and the first ones they called. Their instincts were spot‑on & we loved the place immediately and were able to secure it off‑market on the spot. That alone speaks volumes about how well they know the market and how brilliantly they look after their clients. Fast forward to recently, and we worked with them again this time to sell our own home. Once again, the process was smooth, well‑managed, and genuinely enjoyable. They kept us informed at every step, gave honest advice, and delivered great results. Their professionalism, energy, and commitment made the entire experience stress‑free. Whether you’re buying or selling, you want Lou & Matt in your corner. We couldn’t recommend them more highly.
“Our experience with Lou McDonald & Matt Thomason was excellent from start to finish. As a first home buyer buyers, we had many questions, and they were always patient, transparent, and quick to respond. They helped us find the right property, explained the entire process clearly. Their professionalism and dedication made buying our first home a positive experience. We would definitely recommend them to anyone looking to purchase a property.”
Clear communication, expert guidance, and flawless execution from start to finish. From our very first conversation, they kept me informed at every stage, explaining each step clearly and making sure I felt confident in every decision. Their communication style was proactive and transparent, I never had to chase updates or wonder where things stood. Their market knowledge was equally impressive. They had a strong grasp of local pricing, recent sales, and market trends, which helped me feel comfortable that I was making a well-informed investment. They were able to provide thoughtful insights on value and potential, not just surface-level advice. Throughout the entire process, their professionalism stood out — organised, responsive, and respectful, while still being approachable and easy to work with. Buying a home can be stressful, but they made it smooth and genuinely enjoyable. I would absolutely recommend them to anyone looking to buy or sell.
Buying house in NZ is a journey that requires transparency, open communication, perfect balance between buyer and seller from agents. Matt did amazing job in keeping the communication open and never hesitated to answer our doubts and questions. Most importantly he gave us the confidence through his honest and pleasant conversation throughout our journey of buying our first house in NZ. Matt gained our trust after couple of conversations and we decided to move ahead with our offer. Really excited to move to our new place. We are extremely satisfied with the service we received from Matt. We learnt through this journey that it's not just the property we like but also the experience we gain really matters and makes a huge difference. Thanks Matt and Lou for your great support:-)
Matt was amazing from day one. He was extremely helpful, encouraging, and guided us through every step of the process. He answered all our questions and was always very responsive and quick with communication. He gave us a real sense of safety and certainty throughout the emotional phases. With Matt and Lou, we are not just owning a house, we are owning our dream home. You are truly lucky to have them on your buying journey. Julia and Jamie
