Lou and her team are absolutely fantastic! I am a natural worrier and we had a moving date we needed to meet, plus we'd made some pretty funky stylistic choices on the house and back garden that had me concerned about aspects of marketability. Lou responded immediately to our initial enquiry and came out to meet with us right away. She instantly put me at ease about our house, and everything we needed to do to get it ready to show. She knows her stuff and is a direct communicator. This was our first time selling a home and there's so much we didn't know. Lou guided us through everything, taking the time to answer all our questions. I was so happy to have her advice and professional opinion. Her confidence that we would not only sell by the date we needed to but that we'd get the money we hoped for was so reassuring. And she nailed it!

I knew from the start that Lou was the right person for my House Sale. Her professionalism stands out as does her consideration for her clients. Her market knowledge and marketing skills are superb. Her work ethic is to be admired and gave me confidence in the process of selling my property.

At a certain point when you read 100 positive reviews you start to think like “ok, whatever…they can’t be that good…this is bribery or something”. For us, hand on heart, no bribery involved: Lou and Matt really are that good. Pragmatic yet positive, thorough and timely communication, genuine enthusiasm. They’re consistently going that little bit extra, they have great attention to detail, and fundamentally, they seem to respect both you as a person and what you go through as a vendor. I picked this team based on these reviews, and now the cycle can continue: heartily recommended. If you’re looking to sell, stop reading reviews and just contact them already.

I found Lou really honest, professional and well aware of the market and trends. Lou kept me informed right through the process and queries. Lou helped me sell my house with ease in a cooling market.

Just do whatever Lou tells you to do, and then wait for the result. Simple like that, you can't get it wrong. In this market, you need the best sales person and we were lucky to have Lou!

Had a really good experience with Lou and her team specially Matt Thompson who was very engaging and responded to any sort of questions we had. Was with us from day 1 and has great knowledge when it comes to real estate and supporting buyers. Highly recommended

Always Smart on her jobs, and working hard for my properties!

Having not previously listed a property for sale in Lower Hutt we requested 5 agencies to pitch for us. From these we selected Lou Macdonald as the most professional agent. We were delighted with Lou's considered approach and attention to detail. Lou guided us through the whole process from de-clutter and presentation of our property through to her flair and attention to detail to the photography and marketing material. Our sale was conducted in a difficult market and yet Lou was able to achieve a clean and solid sale in line with her initial appraisal. We have already recommended Lou to our friends and acquaintances and will continue to do so based on what was our best experience.

Lou was so amazing, straight to the point and knowledgeable. We really appreciated her fast paced work ethic. Lou definitely knew her stuff and we couldn’t have asked for a better team. Matt was so great to deal with and really went the extra mile to seal the deal! Thanks to the team for everything!

Recently went through the experience of selling a property through Lou MacDonald + team and the experience was very much a positive one. Our primary point of contact throughout the process was Catherine. From the initial conversation right through to having a gift delivered to our house the night of possession Catherine was an absolute pleasure to deal with. Her calm, knowledgeable, friendly and understanding approach immediately made us feel comfortable. The team communicated effectively throughout the whole process, from advising recommended rectifications to the property to maximise appeal, negotiating with the home stager for a suitable, cost effective staging package, working in with and meeting contractors at the property to carry out remedial work when my work schedule wouldn't allow(a huge help!), weekly vendor reports to keep us up to date with the latest buyer interest, and a very smooth transition from being vendors to becoming sellers when an offer was negotiated and settled on. I would not hesitate to recommend Lou, Matt and Catherine to anyone or use them in future. A++!

Lou, Matt & Catherine have been a pleasure to deal with. Their communication throughout the whole process was outstanding and their knowledge within the market is second to none. They listened and went above and beyond to make sure our needs were achieved without all the extra stress. This team works extremely hard! Thanks so much for helping us sell our home. We can’t thank you guys enough.

Well inform on detail of real-estate and current markets. Also very friendly and caring person. I would recommend Catherine and Lou to future vendors.