Lou and team are the dream team. The energy, honesty, empathy and genuine desire to help achieve goals is unsurpassed in my books. Lou is refreshingly honest in her approach, empathetic and compassionate. Not only that she takes ownership of the transaction, going above and beyond the call of duty. I have no hesitation in recommending her to anyone who wants an agent to help them navigate their way through the property journey. You won’t get bullshit spiels from this team but you will get a team that understands what you are trying to achieve and the support to get it done. Definitely a gem in the Wellington Real Estate market.

We really appreciated Lou Macdonald's excellent communication and honest, regular feedback. Always available with prompt and helpful advice, nothing was too much trouble - even watering our garden while we were away during the marketing campaign. Lou ensured that the marketing plan was clear and comprehensive from the beginning, guiding us to an excellent result. Her friendly, confident and positive personality combined with hard working team members Matt and Grace made a super team armed with skills and professional knowledge that made selling a breeze.

Enthusiastic marketers of my much loved home, positive and optimistic throughout the process. Gave really helpful advice to get it looking its best from the start and kept the encouragement going for this sole owner. Astute and realistic, Lou pursued the goal I had and got us there! An unconditional cash offer was the icing on the cake. Thanks everyone, huge appreciation for all your hard work.

The team managed the sale process in a professional and sympathetic manner. The individual knowledge from Lou and Matt, combines to provide the seller with confidence this team is aware of their roles in the sales and marketing of the property and can support each other with confidence. They are without doubt an extremely competent team and can be fully trusted to ensure the best results for the client. I have nothing but praise for them and they have been the best team I have worked with in a property sale. The negotiation process and the communication is outstanding in all they do, the follow up and supporting enthusiasm transfers into a smooth run operation that leaves you with every confidence that this team has got what you need in a Real Estate team. In any future Real Estate project I become involved with, these guys will be the team I will approach first. Thank you, a splendid effort on our behalf, a great result and a truly satisfied seller.

Lou and her team have been fantastic throughout our sales journey. Their advice, feedback, and all-round professionalism were second to none, and their timely encouragement kept us focused. Lou is not just a real estate agent whose judgment we came to trust and rely on but has also become a friend. If we sell in the future, we’ll be sure to give her a call – even if we’ll be halfway up the island! It goes without saying we thoroughly recommend her. The best!!

I would not hesitate to recommend Lou. She was hardworking, enthusiastic and focussed, had a great eye for style and detail and was an excellent communicator .At all times we felt she was committed to the sale of our apartment , was proud to present it and kept us fully informed at every steps. Her knowledge of the market and advice on marketing approach was sound .

Having sold property through Lou and her team before, we were never going to work with anyone else for this sale. Our property had some complexities and there were no real comps in terms of the initial appraisal and being able to demonstrate an indicative guide price to potential buyers. Lou had a clear idea from the start about the best way to market the property and gave us incredibly sound guidance at every step of the process, from preparing the property for sale to staging it effectively, in order to appeal to as many buyers as possible. Lou's skills and expertise really shone through when we had some unexpected disclosures present themselves, literally the day of our first open home (!!) Lou handled these with absolute class and made sure our campaign was not derailed by them. We know other agents would have crumbled at this point but Lou, Matt and Grace really stepped it up a notch and took the campaign from strength to strength. The campaign period was incredibly busy and our open homes were very well subscribed, yet whenever we needed Lou or the team they would respond immediately. They contacted us promptly with any buyer questions, allowing us to respond in a timely fashion, to help buyers complete their due diligence on the property in time to meet the tender deadline. When it came time to present the offers to us, we were super impressed by the way Lou conducted herself. She was the consummate professional, walking us through the particulars, but at no point trying to sway our decision. She was so thorough and diligent in her approach that we didn't even need to discuss it, we knew exactly what the right decision was and felt entirely comfortable that it was ours to make. Lou, Matt and Grace are in a league of their own. Whether you are buying or selling you could not be in better hands. Absolute legends to deal with, lovely people inside and it, and always working to get the very best for those they are representing. We love you guys!!

Lou and team worked these sales hard for us, which had 2 sold within days of each other!! From marketing, solid vendor feedback and organization of staging and quick response, they did more than expected. We appreciate the effort!

Lou and the team (Grace + Matt) have done another great job. As the market has been difficult, this sale required a lot of effort, and this was not lacking which created a great result.

We have sold more than 15 properties in the last few years, so we ask a lot when we engage with an agency. Nothing was a problem for Lou & her colleagues, and we have no hesitation in recommending them. It helps that we have known Lou for a number of years. She is an exceptional person, with the perfect platform for excellence in her present role. Previously a commercial lawyer, a personal trainer and more, so many of her sale skills have been honed during those earlier roles. Lou is unashamedly forthright, focused and relentless. She and her team are highly disciplined, tenacious and co-ordinated. Communication is excellent. Simply- The Best Use them.

Lou and her team provided quality and exceptional service. The contact and communication was fantastic. We really appreciated the never say die; and I will make this happen attitude. Could not have asked for more.

As soon as we got in touch with Lou about the sale of our house, she put the package together (while she was abroad on holiday)! Both Lou and Matt have excellent in-depth knowledge of the current housing market! Our house sold within days of listing! Could not recommend a team of professionals more highly!!!!