Lou's profile

Lou's reviews

  5  
Lou has 210 reviewsacross 45 different locations, showing 12.
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Lou's qualities as told by our client reviews: dedicated, hard-working, honest, responsive, supportive, local expert, clear communication.
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Seller review
Dream team!!
over 1 year ago
Dream team!!

Matt and Lou are the best!!! They went above and beyond to sell our well loved first home and supported us through the entire process. We can’t thank them enough!

Seller review
Professional, smooth & trouble-free sale
over 1 year ago
Professional, smooth & trouble-free sale

Lou and Matt provided a fantastic service. The marketing strategy was perfect and attracted a very high level of interest resulting in a quick, hassle-free sale for me. Lou and Team were professional, easy to talk to and queries were answered promptly and plainly so no misunderstandings arose. What impressed me most was the way in which I had constant, daily communications with Lou and Team which kept me abreast of progress of my sale from start to finish. I would have absolutely no hesitation in recommending Lou and Team to anyone about to embark on a house sale.

Seller review
5 star Agent, 5 star result
over 1 year ago
5 star Agent, 5 star result

Lou was professional, empathetic and an excellent communicator. She dealt with our 97 year old grandmother in such a caring way, selling her house that she had lived in for 74 years, getting a fantastic result and going the extra mile every step of the way. Would highly recommend Lou.

Seller review
Perfect Match
over 1 year ago
Perfect Match

Lou and Matt were the perfect match for marketing and selling our home. Their knowledge of the local community and recent sales in the area could not be faulted. Their knowledge attention to detail in both the preparation for marketing and in the final presentation was exceptional. Communication with Lou and Matt was a breeze with them keeping us abreast of any developments. An absolute pleasure to work with and would highly recommend them to other prospective buyers and sellers.

Seller review
Outstanding Experience
over 1 year ago
Outstanding Experience

Lou Macdonald is simply outstanding! She recently helped us sell our house in record time, and her professionalism and dedication were truly remarkable. From the very beginning, Lou guided us through the entire process with expert advice, clear communication & regular updates. Her market knowledge and tireless effort ensured we achieved a fantastic result. We couldn't be happier with her service and highly recommend her to anyone looking for an exceptional real estate agent. Thank you, Lou!

Buyer review
Considerate and totally professional
almost 2 years ago
Considerate and totally professional

From day one her responses to our questions were helpful and immediate. Her professional knowledge helped the whole process and nothing seemed too much trouble. Right to the end her manner was consistent. We would highly recommend her.

Seller review
Excellent in all aspects
almost 2 years ago
Excellent in all aspects

I was very impressed with Lou's professional manner and efficiency at all stages of the process of selling. I highly recommend her.

Seller review
Outstanding Agents
almost 2 years ago
Outstanding Agents

Recently we sold our beautiful family home and I couldn't thank Lou and Matt enough. From the start, advising us of our options, taking the time and effort to explain the market, how it works and the complete honesty of what to expect and giving realistic expectations, down to the constant support, reassurance and guidance when needed this team made the process so effortless and as stress free as they could right down to the finish. The communication and time that went into ensuring we got updates, had plans in place for next steps etc without making it to overwhelming was key in making our process so smooth. I am.really greatful to have had this team of agents in our corner, there professional, knowledgeable and there experience differently shows. I would highly recommend to anyone who is wanting to sell in any market this team has totally got you.

Seller review
Friendly, passionate, professional, knowledgeable. Clear communication and direct
almost 2 years ago
Friendly, passionate, professional, knowledgeable. Clear communication and direct

Lou and Matt worked as an awesome team. They were friendly and very approachable. For what was a very challenging housing market, they did a remarkably good job. They kept us in the loop by providing us with helpful information. We found them to be very knowledgeable and with good attention to detail - which allowed us to take the necessary steps going forwards. We found that they were not to pushy. They gave us space to consider our options, so we could take in to account our own best interests. They were always available to talk to. Easy to get hold of. We will definitely be recommending them to family and friends who are looking to sell their property.

Seller review
Above and Beyond
almost 2 years ago
Above and Beyond

Lou pulled out all stops to sell our beloved childhood home. Her recommendations were spot on, she was professional and very knowledgeable and got us a great result. She met the challenges without blinking and we owe a lot to her professionalism, understanding and patience through the process. Would not hesitate to use in future.

Seller review
Experienced, superbly thorough, and totally professional.
almost 2 years ago
Experienced, superbly thorough, and totally professional.

We had a high end family home to sell in Woburn Lower Hutt that was unique to the market. We required a person with intimate market knowledge and the skill to handle a home of this calibre - Lou Macdonald was that person. With unrelenting communication, primarily via a WhatsApp group, to keep us informed of interested parties, private viewings and any other developments, we could give feedback and make decisions along the journey. Lou's professionalism and thoroughness took most of the stress away from a usually difficult task. There was no need to worry whether every stone was turned. She had it under control. Lou's guidance on marketing our home was paramount as she knew the target market. Therefore, no wastage on irrelevant expenditure. We also sought Lou's advice when we finally chose the successful purchaser. Assistance to decide which was the best option for us. In our mind, whenever you chose a company or person to provide a service for you, the ultimate question is whether you would use that person again. In this case, there is no doubt, yes Lou Macdonald did a wonderful job for us.

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