Recently we sold our beautiful family home and I couldn't thank Lou and Matt enough. From the start, advising us of our options, taking the time and effort to explain the market, how it works and the complete honesty of what to expect and giving realistic expectations, down to the constant support, reassurance and guidance when needed this team made the process so effortless and as stress free as they could right down to the finish. The communication and time that went into ensuring we got updates, had plans in place for next steps etc without making it to overwhelming was key in making our process so smooth. I am.really greatful to have had this team of agents in our corner, there professional, knowledgeable and there experience differently shows. I would highly recommend to anyone who is wanting to sell in any market this team has totally got you.

Lou and Matt worked as an awesome team. They were friendly and very approachable. For what was a very challenging housing market, they did a remarkably good job. They kept us in the loop by providing us with helpful information. We found them to be very knowledgeable and with good attention to detail - which allowed us to take the necessary steps going forwards. We found that they were not to pushy. They gave us space to consider our options, so we could take in to account our own best interests. They were always available to talk to. Easy to get hold of. We will definitely be recommending them to family and friends who are looking to sell their property.

Lou pulled out all stops to sell our beloved childhood home. Her recommendations were spot on, she was professional and very knowledgeable and got us a great result. She met the challenges without blinking and we owe a lot to her professionalism, understanding and patience through the process. Would not hesitate to use in future.

We had a high end family home to sell in Woburn Lower Hutt that was unique to the market. We required a person with intimate market knowledge and the skill to handle a home of this calibre - Lou Macdonald was that person. With unrelenting communication, primarily via a WhatsApp group, to keep us informed of interested parties, private viewings and any other developments, we could give feedback and make decisions along the journey. Lou's professionalism and thoroughness took most of the stress away from a usually difficult task. There was no need to worry whether every stone was turned. She had it under control. Lou's guidance on marketing our home was paramount as she knew the target market. Therefore, no wastage on irrelevant expenditure. We also sought Lou's advice when we finally chose the successful purchaser. Assistance to decide which was the best option for us. In our mind, whenever you chose a company or person to provide a service for you, the ultimate question is whether you would use that person again. In this case, there is no doubt, yes Lou Macdonald did a wonderful job for us.

I recently had the pleasure of working with Lou and Matt to sell my property in New Zealand, and I couldn't be happier with the results. Even though I live in the US, they made the process seamless and stress-free. Despite the market not being in a great place for selling apartments and facing a hurdle with the Body Corporate fee, Lou and Matt were incredibly professional, knowledgeable, and dedicated throughout the entire process. They provided excellent advice on preparing my home for sale, and their marketing strategy was top-notch, leading to a quick and successful sale. Their communication was always prompt and clear, making me feel confident and well-informed, despite the distance. If you're looking for real estate agents in New Zealand who are committed to delivering great results and providing exceptional service, I highly recommend Lou and Matt. They are a fantastic team and made the whole experience smooth and enjoyable.

The whole experience was stress free for me. Lou gave us all the information needed to understand the process and what needed to be done. She gave us her professional advice but allowed us to make our own decision when it came to said advice. She never tried to sell us a dream and was always honest with her opinions, which is exactly what we needed to make our decisions. If I were to ever sell again in the future I would definitely use Lou again. Mat was also really helpful as well.

I recently had the pleasure of working with Lou to sell my home. From start to finish, it was an absolute pleasure! Lou was always available to answer my questions and provided me with valuable insights into the real estate market. Lou is knowledgeable, professional, and truly cares about her clients. She went above and beyond to ensure that I sold my home quickly and for a fair price. Her attention to detail and dedication to her work is truly commendable. I highly recommend Lou & Matt to anyone looking to buy or sell a home. They made the entire process smooth and stress-free. Thank you, Lou & Matt for all your hard work and dedication!

Lou and Matt worked professionally and pragmatically, making the sale process very easy. They were lovely to deal with and we knew what was happening at all times. I enjoyed the attention to detail. Our final price was in line with Lou and Matt's expectations but a bit lower than ours. I was recommended Lou/Matt, and I would do so myself.

My grateful thanks to Lou and her team. Always kept up to date, always helpful and reliable, and never any issues or doubts when guidance needed through the process of selling.

Selling due to a relationship breakdown is never a good thing, but Lou and Matt made the process so much easier! All I had to do was move all my belongings out and handover the keys! The team organised all the rest from booking a cleaner, getting the property staged, and all necessary communication with the other party - all with sensitivity and care. They kept me well informed and offered great practical advice. I would 100% recommend Lou and her team every time.

Thank you Lou and Matt for an incredible sale experience. Right from the first interaction with you and then receiving the detailed package of 'everything you need to know about listing your home' which was so helpful! Mark and I had a couple of hurdles to jump through at the start but you were there to guide and support us throughout the journey. We really appreciated your honest property valuations and advice about what was happening out there in the wild Wellington market. Your communications with us were 10 out 10 providing us with updates of happenings as they occurred. You both showed incredible professionalism and reliability with every step along the way. You were always on time for our open homes and also gave us plenty of time ahead of any viewings for interested buyers. We are so happy with the sale and so incredibly glad we chose you as our sale agents. We would not hesitate to recommend you to any future sellers or buyers as we know you would provide your impeccable service to everyone. Thank you Lou and Matt - we are going to miss seeing you pop up for a visit at 194.

Lou and her team are consummate professionals. Their market knowledge, clear communication and exemplary professionalism, makes for an unparalleled selling experience. Their competence and efficiency allow for a smooth transition from one home to the next.