Lou was professional, empathetic and an excellent communicator. She dealt with our 97 year old grandmother in such a caring way, selling her house that she had lived in for 74 years, getting a fantastic result and going the extra mile every step of the way. Would highly recommend Lou.
Lou and Matt were the perfect match for marketing and selling our home. Their knowledge of the local community and recent sales in the area could not be faulted. Their knowledge attention to detail in both the preparation for marketing and in the final presentation was exceptional. Communication with Lou and Matt was a breeze with them keeping us abreast of any developments. An absolute pleasure to work with and would highly recommend them to other prospective buyers and sellers.
Lou Macdonald is simply outstanding! She recently helped us sell our house in record time, and her professionalism and dedication were truly remarkable. From the very beginning, Lou guided us through the entire process with expert advice, clear communication & regular updates. Her market knowledge and tireless effort ensured we achieved a fantastic result. We couldn't be happier with her service and highly recommend her to anyone looking for an exceptional real estate agent. Thank you, Lou!
From day one her responses to our questions were helpful and immediate. Her professional knowledge helped the whole process and nothing seemed too much trouble. Right to the end her manner was consistent. We would highly recommend her.
I was very impressed with Lou's professional manner and efficiency at all stages of the process of selling. I highly recommend her.
Recently we sold our beautiful family home and I couldn't thank Lou and Matt enough. From the start, advising us of our options, taking the time and effort to explain the market, how it works and the complete honesty of what to expect and giving realistic expectations, down to the constant support, reassurance and guidance when needed this team made the process so effortless and as stress free as they could right down to the finish. The communication and time that went into ensuring we got updates, had plans in place for next steps etc without making it to overwhelming was key in making our process so smooth. I am.really greatful to have had this team of agents in our corner, there professional, knowledgeable and there experience differently shows. I would highly recommend to anyone who is wanting to sell in any market this team has totally got you.
Lou and Matt worked as an awesome team. They were friendly and very approachable. For what was a very challenging housing market, they did a remarkably good job. They kept us in the loop by providing us with helpful information. We found them to be very knowledgeable and with good attention to detail - which allowed us to take the necessary steps going forwards. We found that they were not to pushy. They gave us space to consider our options, so we could take in to account our own best interests. They were always available to talk to. Easy to get hold of. We will definitely be recommending them to family and friends who are looking to sell their property.
Lou pulled out all stops to sell our beloved childhood home. Her recommendations were spot on, she was professional and very knowledgeable and got us a great result. She met the challenges without blinking and we owe a lot to her professionalism, understanding and patience through the process. Would not hesitate to use in future.
We had a high end family home to sell in Woburn Lower Hutt that was unique to the market. We required a person with intimate market knowledge and the skill to handle a home of this calibre - Lou Macdonald was that person. With unrelenting communication, primarily via a WhatsApp group, to keep us informed of interested parties, private viewings and any other developments, we could give feedback and make decisions along the journey. Lou's professionalism and thoroughness took most of the stress away from a usually difficult task. There was no need to worry whether every stone was turned. She had it under control. Lou's guidance on marketing our home was paramount as she knew the target market. Therefore, no wastage on irrelevant expenditure. We also sought Lou's advice when we finally chose the successful purchaser. Assistance to decide which was the best option for us. In our mind, whenever you chose a company or person to provide a service for you, the ultimate question is whether you would use that person again. In this case, there is no doubt, yes Lou Macdonald did a wonderful job for us.
I recently had the pleasure of working with Lou and Matt to sell my property in New Zealand, and I couldn't be happier with the results. Even though I live in the US, they made the process seamless and stress-free. Despite the market not being in a great place for selling apartments and facing a hurdle with the Body Corporate fee, Lou and Matt were incredibly professional, knowledgeable, and dedicated throughout the entire process. They provided excellent advice on preparing my home for sale, and their marketing strategy was top-notch, leading to a quick and successful sale. Their communication was always prompt and clear, making me feel confident and well-informed, despite the distance. If you're looking for real estate agents in New Zealand who are committed to delivering great results and providing exceptional service, I highly recommend Lou and Matt. They are a fantastic team and made the whole experience smooth and enjoyable.
The whole experience was stress free for me. Lou gave us all the information needed to understand the process and what needed to be done. She gave us her professional advice but allowed us to make our own decision when it came to said advice. She never tried to sell us a dream and was always honest with her opinions, which is exactly what we needed to make our decisions. If I were to ever sell again in the future I would definitely use Lou again. Mat was also really helpful as well.
I recently had the pleasure of working with Lou to sell my home. From start to finish, it was an absolute pleasure! Lou was always available to answer my questions and provided me with valuable insights into the real estate market. Lou is knowledgeable, professional, and truly cares about her clients. She went above and beyond to ensure that I sold my home quickly and for a fair price. Her attention to detail and dedication to her work is truly commendable. I highly recommend Lou & Matt to anyone looking to buy or sell a home. They made the entire process smooth and stress-free. Thank you, Lou & Matt for all your hard work and dedication!
