Working with Lou Macdonald was an excellent experience from start to finish. Her market knowledge was impressive—she provided clear insights into current trends and pricing, helping us make confident decisions. Lou’s communication was prompt, transparent, and always professional. She kept us updated at every stage of the sale and handled all details efficiently. Her professionalism and genuine care made the entire process smooth and stress-free. I would highly recommend Lou to anyone looking to buy or sell property—she truly goes above and beyond for her clients.

Lou and the team were fantastic to work with - thorough, knowledgeable, and genuinely invested in getting the best result. They got our place looking so good we fell in love with it all over again! We really appreciated the effort they put in behind the scenes as well and the way they handled the buyer side with real care and persistence.

Lou and her team did amazing job!!! a very sensitive situation of selling our recently passed mothers home. With 5 siblings to win over she was honest and direct about what we needed to do and how we could achieve the best outcome for everyone. And she did not disappoint!! with a little attention to detail and her guidance mums forever home was sold in just 2 weeks!!!! cannot thank Lou and her team enough amazing outcome very happy family.

We couldn’t have asked for a better than Lou and her team. From the very beginning, Lou was incredibly supportive, knowledgeable, and genuinely invested in helping us achieve the best possible outcome. She understood the true value of our home and the years of love and work we had put into it, and she worked tirelessly to make sure that was reflected in the result. Lou’s professionalism and expertise shone through every step of the way. She was smart, strategic, and always one step ahead, generating strong interest and guiding us through the process with confidence and clarity. We felt completely supported and trusted her advice without hesitation. Thanks to Lou’s dedication and skill, we achieved a fantastic price that truly represented what our home was worth. We are so grateful for her hard work and couldn’t recommend Lou and her team more highly to anyone looking to sell their home.

I was advised to use Lou Macdonald of Team Harcourts by a friend. I met Lou for the first time at my house in the city end of Karori on 10 July. She was very positive about its situation and immediately suggested what needed to be done before Open Home viewing started. She arranged all the contractors needed for roof cleaning, external house wash, inside full clean, water-blasting of the courtyard, paths, retaining wall and decks/verandah. She also arranged a Builder's Report. As a result of the report some repairs were required and Lou had someone doing it immediately. She arranged for staging which was very attractive - resulting in very positive feed back. All this work was done immediately - allowing Open Homes to start on 26 July. Lou's reportage of the Open Homes was very thorough and realistic. As a person with mobility disabilities I needed to have someone arrange all these things and Lou has an amazing team of contractors who seemed to be able to work around each other as required. I had already moved out of the house and was feeling rather anxious about the sale process. Lou's actions made me feel very comfortable, her advice was spot on and the sale went unconditional on 8 August - less than a month after my initial meeting with Lou. Lou also arranged a lawyer for me - as my lawyer was unable to handle the sale. In the current negative real estate situation here in Wellington I had been warned that it could well take some months for a sale to be completed so I am thrilled with this outcome and feel that Lou has done a mega job in a very difficult market situation for sales. I'll be continually grateful to the friend who originally recommended Lou and to Lou herself and her team. I've used Harcourts for my previous real estate requirements and am very pleased I remained with them this time.

Another great job done by Lou and Mat. Many thanks

Great Team in Lou and Mat. Done a great job in a challenging market Thanks

I have no words to discribe the positive energy and professionalism that Lou put into helping us achieve our goals. Above and Beyond! Lou and her team from the moment we talked have done so much for us. The time, care and focus they put in was everything we needed. You wrapped around us like family. We can't begin to thank you enough for what you've done Lou! Truly exceptional service!

Our experience selling with Lou and team was outstanding, from start to finish we felt supported and fully informed, the wrap around service we received kept us relaxed with a feeling of everything being under control, from the detailed weekly reports to the more informal ongoing chat throughout the campaign and of course the end result “sold under the hammer” we couldn’t be happier with the experience we received , we would happily recommend Lou and her amazing team to anyone who wants the best result when selling their home!

Matt and Lou are the best!!! They went above and beyond to sell our well loved first home and supported us through the entire process. We can’t thank them enough!

Lou and Matt provided a fantastic service. The marketing strategy was perfect and attracted a very high level of interest resulting in a quick, hassle-free sale for me. Lou and Team were professional, easy to talk to and queries were answered promptly and plainly so no misunderstandings arose. What impressed me most was the way in which I had constant, daily communications with Lou and Team which kept me abreast of progress of my sale from start to finish. I would have absolutely no hesitation in recommending Lou and Team to anyone about to embark on a house sale.

Lou & Matt are amazing, very friendly and helpful, guiding us through the process of selling our house very smoothly and offering very useful advice along the way. Would definitely recommend them