Keep communication channels open at all times. Keep us informed of current market conditions and trends in detail. If any issues arise, spare no effort to help resolve them etc.
We have always used Lou to sell our properties because she consistently delivers outstanding results. Even though Waikanae was outside her usual area, we knew Lou was the only choice to sell our beach property — and once again, she exceeded expectations. Lou had a clear vision, guided us on how best to present the property, and together with her fantastic team Matt and Nadine, coordinated an incredible network of tradies to get everything market-ready. Communication was excellent throughout, and we always felt fully informed and confident. The result was a sale within three weeks at an exceptional price that made the investment completely worthwhile. Well done Team Lou — you’re simply the best!
Working with Lou was an absolute pleasure from start to finish. She was professional, straightforward, and incredibly knowledgeable about the market, which gave us so much confidence throughout the process. If we ever need to sell again, we won’t hesitate to go straight back to her and her amazing team. Highly, highly recommend! Matt was an absolute delight to work with. He is not only highly professional and knowledgeable, but truly went above and beyond for us — even making sure our cat had cuddles and food! We would absolutely recommend him to anyone looking to sell. Your home will be in great hands with Matt.
Lou was fantastic to work with - attentive, honest, and completely trustworthy. She supported our family throughout the process, communicated clearly, and genuinely cared about helping us secure the right home. We would absolutely work with her again and highly recommend her.
Downsizing has come with many emotions. Finding the right house for the next chapter, condensing house items and feeling at ease while transitioning into a whole new phase of life. We were in the best hands with Lou. Her honest, professional, caring and understanding approach made our experience feel calm and relaxed. Lou is intentional and also realistic. During what some might describe as an unsettling time, we were at ease knowing we were working through the process with Lou. No question was left unanswered and we were kept informed every step of the way (a great support having not purchased a home in many years). Coming across a quality agent in this market is rare and we are so grateful to have found Lou.
Matt from Lou’s team recently sold us a house in Petone. Matt was super friendly, approachable, and a great communicator. Buying a house from him was easy and he was always forthcoming with the info we needed. I wouldn’t hesitate recommending this team if buying or selling property.
When I first met Lou we could imediately see that she was confident and knowledgable yet kind and understanding. She gave my family and I tips to help prepare the house for sale which were invaluable. Her communication throughout this whole process was 'out of this world' giving us weekly reports of every persons comments who visited the house. (the good and the bad). Lou was never too busy to speak with me on the phone day or night. Her and her team worked tirelessly to get the best outcome for our family. Four weeks later.. HOUSE SOLD.. DONE AND DUSTED! VERY HAPPY! How can somebody be that good at their job? She clearly absolutely loves what she does. Thanks Lou for making this experience a happy one.
I cannot recommend Matt and Lou highly enough—they completely over-delivered on every expectation I set during the sale of our home (especially during a soft housing market in Wellington). Selling a property often comes with stress, but Matt and Lou handled my situation with exceptional consideration and empathy, especially as I was dealing with some delicate personal issues. Their ability to manage the process sensitively while maintaining absolute professionalism was truly invaluable. Communication was flawless. I was regularly kept updated on the progress of every open home, and once an offer came through, they ensured I was kept in the loop every single step of the way right up until settlement. Beyond their expert handling of the sale, their commitment to service was extraordinary. Matt even helped clean the bathrooms before an open home! This level of dedication shows just how committed they are to achieving the best outcome for their clients. If you are looking for dedicated, considerate, and results-driven agents, choose Matt and Lou. They are the best in the business.
Lou recently sold my father's home. We were really impressed with Lou's knowledge of the market and the service her and her team provided to us. Lou went above and beyond for us and we got an excellent result. She took the time to get to know us and really understand our needs - it didn't feel like just 'another sale' for Lou - she showed genuine care and interest. I would not hesitate to recommend Lou to anyone looking to list their home. She is professional, responsive and really knows the market. We were so pleased we chose Lou - she is an absolute star!
Absolutely top notch Lou was honest in her appraisal of what the market price would be and the end result was bang on I found Lou excellent to deal with and thoroughly professional as she took me through the marketing and selling process of my home I cannot speak to highly of Lou and the great outcome of the sale
Lou did a remarkable job selling our place in a week! They are professional, friendly , passionate and great communicators . Would highly recommend Lou , Matt and team .
