Our profile

Our reviews

  5  
186 reviewsacross 30 different locations, showing 12.
Our qualities as told by our client reviews: detail-oriented, reliable, friendly, responsive, hard-working, local expert, clear communication.
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Seller review
Professional, Reliable and Effective
over 1 year ago
Professional, Reliable and Effective

I had a great experience working with Marilyn, she was diligent, responsible, and provided timely feedback throughout the process. thanks to her hard work, my property was sold quickly and smoothly. look forward to working with her again in the future!

Marilyn HongMa

Marilyn HongMa

  5   (95 reviews)
Seller review
Professional, knowledgeable, personable and results-driven.
over 1 year ago
Professional, knowledgeable, personable and results-driven.

It was amazing to work with Penelope throughout the sale of our home. She made the process easy and stress-free, always keeping us informed and giving great advice. Her dedication and care really stood out. I highly recommend Penelope to anyone selling their property!

Penelope Franca

Penelope Franca

  5   (88 reviews)
Seller review
Perfect work!
over 1 year ago
Perfect work!

Dear Penelope, thank you very much for your warm and always smiling service! You are real number one person who arranged and organised this not easy sale! Thank you for your support and patience with us! Will recommend you to all in the future!

Penelope Franca

Penelope Franca

  5   (88 reviews)
Buyer review
Honest  &  Great work Ethic
over 1 year ago
Honest & Great work Ethic

Penelope was great and she has been really helpful since I see during the open home, during the time she explained the potential about the property .I can confidently say that she is exceptional and professional. I want to express my sincere gratitude to her; everything came together within just four weeks. I truly appreciate the effective communication, quick responses to emails and phone calls, and prompt decision-making. During time she is Honest on her Job and her profession & respectful, always on time and immediately response to our queries and highly recommended. Great work Penelope

Penelope Franca

Penelope Franca

  5   (88 reviews)
Seller review
Best Agent Ever!
over 1 year ago
Best Agent Ever!

Penelope managed all facets of the sale of our home. As we were first-time vendors, this process is quite daunting with so many moving parts. We didn’t know what to expect at the start of this process. As we work in the customer service industry we are aware that it is very important to ensure that: 1. we have the necessary information to make informed decisions; 2. our expectations are established appropriately and met. Penelope excelled in both aspects. The amount of time and effort she put into walking us through the process was unbelievable. From the first day that we met, she spent time guiding us through the entire process. She was always available to provide us with any information. Not only did we feel like we had all the information we needed to make decisions, but we also felt like we were in good hands. Making an informed decision is the most important part of selling a home. As being “emotionally” invested, having someone who properly set, managed and came through with expectations was such a lifesaver and made us feel so at ease throughout the entire process. Penelope was always so candid and provided her own perspective of different aspects of each purchaser that she thought would be relevant to our decision making. We truly appreciated her input and relied on her heavily. Penelope was really focused on making sure that all parties were satisfied throughout the process. This process is very stressful. Penelope went above and beyond and truly made us feel like we had a trusted partner throughout. We would highly recommend Penelope to anyone looking to sell their home as her attention to detail and level of time/dedication to us was outstanding. She set the highest standards and truly practiced “service above self.” Thank you once again Penelope for all your support, advice and guidance throughout this process.

Penelope Franca

Penelope Franca

  5   (88 reviews)
Seller review
Knowledgeable, helpful and effective
over 1 year ago
Knowledgeable, helpful and effective

Penelope was very approachable and supportive in stepping us through the entire sales process, from strategy to auction. She was very knowledgeable of pakuranga area and worked very hard to have accurate information on potential buyers,which lead to a successful auction and selling under the hammer

Penelope Franca

Penelope Franca

  5   (88 reviews)
Buyer review
Such a great service 🌟 🌟 🌟 🌟 🌟
over 1 year ago
Such a great service 🌟 🌟 🌟 🌟 🌟

We met many agents during our house-hunting journey, but after meeting Penelope Franca, we felt privileged and confident that we would find exactly what we were looking for. She was the best real estate agent we encountered throughout this process. Penelope provided all the information we needed at the right time, and her communication skills were exceptional. We could ask her any questions, and she always responded promptly. Penelope was incredibly nice, friendly, and trustworthy. She is truly a role model for the industry. Anyone who follows her example can achieve their professional goals. We would like to thank Penelope and wish her a very happy and successful future.

Penelope Franca

Penelope Franca

  5   (88 reviews)
Seller review
Great Communication
over 1 year ago
Great Communication

Thanks Marilyn, it's been a pleasure working alongside you. You have made this process seamless, working in our best interest. You kept us upto date with information through out the entire process.

Marilyn HongMa

Marilyn HongMa

  5   (95 reviews)
Buyer review
Amazing agent!
over 1 year ago
Amazing agent!

Marilyn is fantastic! She is easy to talk to and very trusting, her experience and great communication significantly helped me with my first home purchase. I am very grateful and appreciative of her kindness and knowledge. I could not have done it without her. Thanks again Marilyn!

Marilyn HongMa

Marilyn HongMa

  5   (95 reviews)
Seller review
Communication
over 1 year ago
Communication

Penelope is a communication veteran. With our situation she was very respectful and kept all interactions transparent and regular. In a challenging property market, Penelope ensured we were able to get the best opportunity regardless of if it didn’t meet our initial expectation.

Penelope Franca

Penelope Franca

  5   (88 reviews)
Seller review
Excellent service highly recommend
over 1 year ago
Excellent service highly recommend

Penelope and Tayla were awesome to work with and so much fun. They are honest and maintained high integrity throughout. They exceeded our expectations . Great outcome thanks again!

Penelope Franca

Penelope Franca

  5   (88 reviews)
Seller review
Dedicated Agent and Client Focused
almost 2 years ago
Dedicated Agent and Client Focused

Penelope was a pleasure to work with in all aspects of our house sale. She has an energetic personality, and brings a wealth of local knowledge, combined with a lot of enthusiasm and pride to her job. The most appreciated facts about working with Penelope is she always picks up the phone, always on-time for open homes and works on the last minute touches, goes out of her way to make a deal happen, and is very respectful and honest. We have come across many agents over the years and none of them stack up to the qualities and overall dedication she brings.

Penelope Franca

Penelope Franca

  5   (88 reviews)
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