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Our reviews

  5  
189 reviewsacross 30 different locations, showing 12.
Our qualities as told by our client reviews: detail-oriented, reliable, friendly, responsive, hard-working, local expert, clear communication.
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Seller review
Top Agent!
about 1 year ago
Top Agent!

Penelope’s professionalism & communication was next level. From the get go she was incredibly responsive, knowledgeable and proactive in guiding us along the way to selling our home! Her compassion and her empathy made us feel completely supported and heard through every step of the way.

Penelope Franca

Penelope Franca

  5   (89 reviews)
Seller review
Excellent agent
about 1 year ago
Excellent agent

We chose Penelope as our agent based on positive past interactions with her when we were previously looking for houses to buy. We were not disappointed. Penelope was very professional, meticulous, and thorough. All our questions were answered comprehensively, she was responsive whenever we needed anything, and she was able to guide us through the entire process with minimal confusion. I felt she was honest, and she was working in our corner, which translated into us having numerous bidders at the auction and getting a great price for our house. Penelope saved us a significant amount of time, and she'll be our first choice the next time we sell.

Penelope Franca

Penelope Franca

  5   (89 reviews)
Seller review
Penelope exceeded our expectations  throughout the  entire seling  process.
about 1 year ago
Penelope exceeded our expectations throughout the entire seling process.

Highly recommend Penelope to anyone selling their house. Made the process smooth and stress-free from start to finish. Great communication skills ,I was kept informed every step of the way. Penelope gave us confidence that we would get a good outcome.

Penelope Franca

Penelope Franca

  5   (89 reviews)
Seller review
Super sales agent
about 1 year ago
Super sales agent

Yas was very professional even though she knew us for many years. Happy to recommend any one buying/selling. The auction process could have been better but thats not on her.

Yasmin Kapadia

Yasmin Kapadia

  5   (2 reviews)
Seller review
Professional throughout the process. Well done Penelope
about 1 year ago
Professional throughout the process. Well done Penelope

Penelope is a thoroughly competent agent. She has an electric personality, friendly, competent and knowledgeable. She exudes enthusiasm. During the process she provided excellent weekly feedback on how the market was going and what potential buyer’s thoughts were. It was a pleasure to work with her and I would strongly recommend her to others.

Penelope Franca

Penelope Franca

  5   (89 reviews)
Buyer review
An experience of first home buyer going like a dream.
about 1 year ago
An experience of first home buyer going like a dream.

Marilyn HongMa has been our agent all along the purchase process of our first home. Honestly, we faced few real estate agent before Marilyn, and I can tell you that regarding our previous experiences we were not expecting someone with this level of professionalism. The level of stress you reach at some different stages during the process can be really high. I think that we have been by sometime exigent as per you could imagine when you are dealing a project of hundreds of thousands of dollars. And the best thing is to have trust in the person you work with. And If you wish to be able to trust your agent from A to Z, and we are not exaggerating by telling this. Then Marilyn is the person you need. Marilyn will always respond to you, to all your requests and questions, she will track, search, and get what you are asking her. She makes you feel safe in all the aspects, because she will be always there to help, answer and guide you all the way through. We are really thankful towards Marilyn and her high level of professionalism. I don’t think you will find better than Marilyn. Thanks a lot. Big big thank you for your hard work.

Marilyn HongMa

Marilyn HongMa

  5   (97 reviews)
Seller review
The Best Decision We Made: Choosing Penelope as our Agent
over 1 year ago
The Best Decision We Made: Choosing Penelope as our Agent

Selling our home was no easy feat—it presented significant challenges that required a skilled and determined professional. From day one, Penelope brought optimism and expertise, turning what initially felt overwhelming into a well-organized and manageable process. The sale came with unique challenges due to the level of work required, but she approached it with determination, using her knowledge to find a way forward (even when the situation was new to her!). Beyond her strategic approach and deep industry insight, what truly set her apart was her relentless work ethic. She was fully committed to making this sale happen, constantly putting in the effort to ensure every detail was handled with care. No matter how demanding things became, she maintained clear and consistent communication, ensuring we were always informed and supported. She made sure we never kept our concerns to ourselves, fostering open dialogue and ensuring we both stayed fully across every development. Looking back, the one decision we absolutely got right in this journey was choosing her as our agent. Her dedication, professionalism, and unwavering positivity made all the difference, and we couldn’t be more grateful for her hard work. If you're looking for an agent who will lead with expertise and support you every step of the way, you're in good hands with Penelope!

Penelope Franca

Penelope Franca

  5   (89 reviews)
Buyer review
Experience is good
over 1 year ago
Experience is good

Good adviser, everything is good

Marilyn HongMa

Marilyn HongMa

  5   (97 reviews)
Buyer review
Going the Extra Mile!
over 1 year ago
Going the Extra Mile!

Marilyn was amazing to work with. We met her when we enquired about a different property, she was the listing agent for. She mentioned that she can help us to view other properties as well as we were living more than an hour away and wanted to make the most of our day. She organised a couple of viewings for us until we found the property we loved and purchased. Marilyn's communication was excellent and working for us to get the purchase done. We would highly recommend Marilyn as an agent that can be trusted to work with!

Marilyn HongMa

Marilyn HongMa

  5   (97 reviews)
Buyer review
Professional agent and great communication.
over 1 year ago
Professional agent and great communication.

Thank you to Marylin and Ally for helping me find my first home. I found their approach very professional and were great to work with. Any questions or concerns I had were answered promptly and that was very much appreciated. Would recommend both Marylin and Ally to anyone looking to buy or sell a house. Thank you again :)

Marilyn HongMa

Marilyn HongMa

  5   (97 reviews)
Seller review
Professional and Patient
over 1 year ago
Professional and Patient

Highly recommended Marilyn , She always work hard and give me best advice, She is reliable person .

Marilyn HongMa

Marilyn HongMa

  5   (97 reviews)
Seller review
Top Quality
over 1 year ago
Top Quality

Penelope worked amazingly hard in a very tough sellers market and economy to bring us the result our house demanded. We trusted her and the process and we got an amazing result

Penelope Franca

Penelope Franca

  5   (89 reviews)
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