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Our reviews

  5  
186 reviewsacross 30 different locations, showing 12.
Our qualities as told by our client reviews: detail-oriented, reliable, friendly, responsive, hard-working, local expert, clear communication.
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Seller review
Goes the extra mile!
2 days ago
Goes the extra mile!

Penelope was amazing from start to finish. She is very knowledgeable and professional and I felt well informed and looked after throughout the process. She is friendly and approachable and has great negotiating skills, everything you could ask for in an agent. I have no hesitation recommending Penelope to other sellers.

Penelope Franca

Penelope Franca

  5   (88 reviews)
Seller review
Excellent communicator
16 days ago
Excellent communicator

Highly recommend! She was fantastic to work with. She is a great communicator and was incredibly proactive throughout the entire process, keeping everything moving smoothly.

Marilyn HongMa

Marilyn HongMa

  5   (95 reviews)
Seller review
A Pleasure to deal with
26 days ago
A Pleasure to deal with

Penelope is extremely knowledgeable and displays a very professional approach to selling your home, she provided us comprehensive insights into the market and was a real pleasure to deal with. She was able to navigate some complex issue regarding our property sale and tried her best to get us the best result. unfortunately, the market did not work in our favor but Penelope was upfront and honest about things and I appreciated the No BS approach.

Penelope Franca

Penelope Franca

  5   (88 reviews)
Seller review
Great communication and overall great to work with
about 2 months ago
Great communication and overall great to work with

Penelope is a very responsive and diligent agent who was always very clear on process and expectations. Thank you for helping us sell our home!

Penelope Franca

Penelope Franca

  5   (88 reviews)
Seller review
Very professional, respectful, friendly and a pleasure to work with
2 months ago
Very professional, respectful, friendly and a pleasure to work with

Penelope went above and beyond the call of duty guiding us through the process of selling our house. Her knowledge of the market, constant communication and feedback helped us to analyse our expectation of what we needed to achieve our goal. Any correspondence we sent with queries were responded to promptly which was always very much appreciated and reassuring. Highly recommended and 'Thank you Penelope'.

Penelope Franca

Penelope Franca

  5   (88 reviews)
Seller review
Above and beyond!
2 months ago
Above and beyond!

We met with Penelope about a year before we actually listed. Not knowing what we were doing she stayed in touch and throughout that time she made sure to check in and then we finally listed with her. Best decision we’ve ever made. From the moment we said go she’s been amazing! The communication, the updates the constant check ins. Selling can be stressful but not with a great agent. She did everything and more. I honestly can’t recommend her enough. Above and beyond!

Penelope Franca

Penelope Franca

  5   (88 reviews)
Seller review
Top Agent
3 months ago
Top Agent

Penelope is an all rounder. She knows the market in our area inside out and she is extremely professional. I always felt like I could trust her with each move in our campaign ( and I don't say that about many agents!)

Penelope Franca

Penelope Franca

  5   (88 reviews)
Seller review
Empathetic agent who puts in best effort
4 months ago
Empathetic agent who puts in best effort

Marilyn and Ally helped us sell our property during the difficult time when the prices in the area was volatile. Their warm communication style was always on point, whether early or late at night they were available to help answer, update us on the progress. Most importantly positive mindset to continue giving us the hope. They are great communicators and empathetic to customers as they were open to incorporating our feedback. They were also very supportive with holding more open homes which was nice for us as we’ve experienced agents who only wanted to show house once a weekend to better suit their time schedule. We always felt during the sale process they were doing their best to bring clients in (even during non-open home days) and negotiated with the buyers in appropriate manner. I highly recommend engaging with Marilyn and Ally for your next house sale in East Auckland area. Thank you both!

Marilyn HongMa

Marilyn HongMa

  5   (95 reviews)
Seller review
So grateful we choose Penelope
5 months ago
So grateful we choose Penelope

Penelope made the whole experience feel smooth and supported from start to finish. She was honest, realistic, and backed everything with clear local knowledge, which gave us so much confidence. She personally handled every part of the sale, including all open homes, and her communication was incredible throughout. We truly felt looked after every step of the way. We’re so grateful for her care and dedication and couldn’t recommend her more highly, especially in the Pakuranga area.

Penelope Franca

Penelope Franca

  5   (88 reviews)
Seller review
Exceptional Service
5 months ago
Exceptional Service

Penelope was recommended to us as the person you want in Pakuranga to sell your home. We had never sold a house before and Penelope was with us every step of the way, answering all our questions and reassuring us with the process. The end result was more than we could’ve hoped for and it all came down to Penelope and her negotiation skills and trusting the process. We would highly recommend Penelope to everybody with no hesitancy. She was amazing. A force of nature and knows the Pakuranga market inside and out.

Penelope Franca

Penelope Franca

  5   (88 reviews)
Buyer review
Professional, Efficient, and Friendly Service
5 months ago
Professional, Efficient, and Friendly Service

We had a great experience working with mMarilyn and Ally. They were highly professional, quick to respond, and very knowledgeable throughout the entire process. Communication was clear and timely, which made everything smooth and stress-free. On top of that, they were genuinely friendly and easy to work with, always happy to help and answer questions. I would highly recommend their team to anyone looking for reliable and efficient real estate service.

Marilyn HongMa

Marilyn HongMa

  5   (95 reviews)
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