Harcourts SureLiving Group

Meet the team

Get to know the 11 agents at Harcourts SureLiving Group.

Shilpa Khosla

Sales Consultant

(21 reviews)

About Shilpa

Shilpa currently has 13 active property listings and 25 sold property listings over the past 12 months.

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Jerry Chen

Licensed Real Estate Agent

4.9

(15 reviews)

About Jerry

As the driving force behind a multi-award-winning team, Jerry Chen is trusted by both first-home buyers and developers alike for his results-driven approach and deep local knowledge. Jerry Chen is the lead agent and visionary behind one of Auckland’s most trusted real estate teams. Known for his sharp market insight and results-driven mindset, Jerry has earned the long-term trust of hundreds of buyers and sellers — not through hype, but through consistent delivery. With over 10 years of experience, Jerry has never limited himself to one location. While South Auckland remains his foundation, his reach now spans across East, West, and Central Auckland, continuously growing as he adapts to where the market needs him most. Jerry is particularly respected for his deep understanding of first-home buyers, having helped many navigate the complex journey from renting to owning with clarity and confidence. As the founder and core of Team Jerry, he believes success should be shared. That’s why he dedicates time to mentoring new agents, providing not just knowledge — but real opportunities. Many have made their first sales with his support. He’s also a strong believer in smart marketing and innovation. Whether it’s staying ahead of digital trends or crafting campaigns that get noticed, Jerry invests in every listing to maximise exposure and results for his clients.

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Shikha Chandra

Sales Consultant

4.9

(11 reviews)

About Shikha

“Home is where your story begins.” My mission is to simplify the process of buying and selling a home by prioritizing understanding of your individual needs and goals, whether you're buying, selling, or investing in a property. I have always had a passion for all things property related and have the ability to understand and assess situations with a lot of patience, which is a quality I bring from my previous career. With a background in dentistry, it has taught me how to be communicative, thorough, and detail-oriented in order to help people meet their goals. I am committed to providing clear communication, prompt responses, and unwavering support throughout the entire real estate process, so if you are ever considering moving home, I would be happy to help!

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Coco Cao

Sales & Marketing Consultant

(5 reviews)

About Coco

Coco currently has 4 active property listings and 5 sold property listings over the past 12 months.

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Elmar Caancan

Sales Consultant

(5 reviews)

About Elmar

With more than 16 years of experience in the construction industry and a degree in Civil Engineering, I’ve spent my career building more than just structures, I’ve built trust, relationships, and a deep understanding of what makes a property truly valuable. From managing medium to large-scale projects to ensuring every detail meets the highest standards, I’ve developed an eye for quality that few in real estate agents can match. When the economic recession hit, it could have been a setback, but instead, it became a turning point. It was a blessing in disguise that led me to real estate, a field where my technical knowledge and passion for helping people could come together. I realised that buying or selling a property isn’t just a transaction, it’s a life-changing decision, and clients deserve someone who can guide them with both expertise and empathy. Today, as a real estate agent, I offer clients more than market advice. I help them see the unseen, whether it’s spotting structural strengths, identifying potential issues, or envisioning a property’s possibilities. My goal is to empower every buyer and seller with clarity, confidence, and the assurance that they’re making the right move for their future. For me, real estate is not just about finding a house, it’s about finding the right home or the right investment, built on a foundation of trust, knowledge, and care.

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Carleen Francis

Sales Consultant

4.7

(3 reviews)

About Carleen

Meet Carleen Francis, a dedicated Sales Consultant passionate about helping clients find their dream homes in the vibrant community of Mount Albert, Auckland. Carleen brings a fresh perspective to the real estate market. She is eager to make her mark by delivering transparency, value and exceptional service with care and empathy. Carleen is currently focusing on expanding her portfolio and is actively working on exciting property listings in Ormiston. Her intimate knowledge of the locale ensures clients receive expert advice and insights tailored to their individual needs. Carleen is committed to making every transaction seamless and stress-free, building lasting trusting relationships. Carleen’s proactive and friendly approach promises to gain the appreciation and trust of her clients. Known for her attention to detail and strong negotiating skills, Carleen is dedicated to turning aspirations into reality, one home at a time. Whether you're a first-time buyer or looking to sell, Carleen Francis is ready to guide you through the process with enthusiasm and professionalism. Connect with her today to explore the opportunities waiting for you!

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About us

At Harcourts SureLiving Group, we’re proud to be part of one of the world’s most trusted real estate networks while staying deeply connected to the communities we serve across Auckland. From Greenlane and Ellerslie to Mt Smart and surrounding suburbs, our focus is on delivering exceptional results and a positive experience for every client. We understand that buying or selling a home is more than just a transaction — it’s a major life milestone. That’s why our team combines local market knowledge, professional expertise, and the support of Harcourts’ global network of 900+ offices to give you the very best in service and results. Our consultants are highly skilled in residential sales, appraisals, and property marketing. More importantly, they take the time to listen, understand your goals, and create strategies that deliver. We are guided by Harcourts’ core values: putting people first, doing the right thing, being courageous, and having fun and laughter along the way. These values shape everything we do, from the way we market properties to how we support clients through the buying and selling journey.

Buyer review

14 minutes ago

An excellent communicator, always available, incredibly supportive and a pleasure to deal with.

Shilpa has been amazing throughout my first home-buying journey. She was always friendly, polite and welcoming, with a smile on her face. The best thing about her was her availability. No matter what day I messaged her, she would respond within 5 minutes. She never missed my calls and was always there to guide me whenever I had questions or was unsure about something. As a first home buyer, her support made the whole process so much easier and stress-free. Thank you Shilpa, for your amazing service and support. Wishing you all the very best for your future. You are truly a valuable asset to Harcourts!

Shilpa Khosla

(21 reviews)

Buyer review

about 18 hours ago

Friendly, approachable and supportive!

We had a very good experience working with Shikha to secure our first property in Ellerslie. She was professional, friendly, approachable and incredibly supportive throughout the entire process. Her communication was excellent, and she made sure everything went smoothly while keeping us informed at every step. Buying a home can be quite stressful, but Shikha made the experience so much easier. We truly appreciate her dedication and genuine commitment to helping us find our home. Highly recommend Shikha to anyone looking to buy or sell a property. Thank you, Shikha, for helping us make this exciting milestone a reality!

Shikha Chandra

4.9

(11 reviews)

Buyer review

15 days ago

Incredible Patience and Support Throughout My Home-Buying Journey!

process, but she was always so patient, helpful and understanding from start to finish. She was always there to answer our questions, keep us updated and guide us through everything. Even when things took longer than expected, she never made us feel rushed or pressured, which we really appreciated. Buying a house can be stressful, but having Shilpha as our agent made things a lot easier. We’re really grateful for all the time and effort she put in and especially for her patience throughout the whole journey. Thank you so much, Shilpha, for all your help! We really appreciate everything you’ve done for us and would definitely recommend you to anyone looking to buy a home!

Shilpa Khosla

(21 reviews)

Buyer review

about 1 month ago

truly wonderful and better than expected. We’re very grateful for all the help and support

“We are very grateful to our agent for helping us throughout the process of buying our first home. Thank you so much for your patience, guidance, and support. You made the whole process easier and less stressful for us. We truly appreciate all your hard work and dedication. Thank you for helping us achieve one of our biggest dreams—owning our first home! We highly recommend you to anyone looking for a kind, reliable, and trustworthy agent. 🏡❤️

Shilpa Khosla

(21 reviews)

Buyer review

about 2 months ago

Warm, friendly to deal with

Happy to recommend Shilpa, she found me a house that I love.

Shilpa Khosla

(21 reviews)

Buyer review

about 2 months ago

Answered all my questions ! And was super helpful and supportive throughout the whole process

Always responsive :)

Shikha Chandra

4.9

(11 reviews)

Our properties

Harcourts SureLiving Group has 220 properties for sale and sold 139 properties in the last 12 months, showing 4, sorted by most recent activity

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Meet the team

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