Harcourts SureLiving Group

Meet the team

Get to know the 10 agents at Harcourts SureLiving Group.

Licensed Real Estate Agent

4.9

About Jerry

As the driving force behind a multi-award-winning team, Jerry Chen is trusted by both first-home buyers and developers alike for his results-driven approach and deep local knowledge. Jerry Chen is the lead agent and visionary behind one of Auckland’s most trusted real estate teams. Known for his sharp market insight and results-driven mindset, Jerry has earned the long-term trust of hundreds of buyers and sellers — not through hype, but through consistent delivery. With over 10 years of experience, Jerry has never limited himself to one location. While South Auckland remains his foundation, his reach now spans across East, West, and Central Auckland, continuously growing as he adapts to where the market needs him most. Jerry is particularly respected for his deep understanding of first-home buyers, having helped many navigate the complex journey from renting to owning with clarity and confidence. As the founder and core of Team Jerry, he believes success should be shared. That’s why he dedicates time to mentoring new agents, providing not just knowledge — but real opportunities. Many have made their first sales with his support. He’s also a strong believer in smart marketing and innovation. Whether it’s staying ahead of digital trends or crafting campaigns that get noticed, Jerry invests in every listing to maximise exposure and results for his clients.

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Coco Cao

Licensed Real Estate Agent

(5 reviews)

About Coco

Coco currently has 3 active property listings and 5 sold property listings over the past 12 months.

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Elmar Caancan

Sales Consultant

(5 reviews)

About Elmar

With more than 16 years of experience in the construction industry and a degree in Civil Engineering, I’ve spent my career building more than just structures, I’ve built trust, relationships, and a deep understanding of what makes a property truly valuable. From managing medium to large-scale projects to ensuring every detail meets the highest standards, I’ve developed an eye for quality that few in real estate agents can match. When the economic recession hit, it could have been a setback, but instead, it became a turning point. It was a blessing in disguise that led me to real estate, a field where my technical knowledge and passion for helping people could come together. I realised that buying or selling a property isn’t just a transaction, it’s a life-changing decision, and clients deserve someone who can guide them with both expertise and empathy. Today, as a real estate agent, I offer clients more than market advice. I help them see the unseen, whether it’s spotting structural strengths, identifying potential issues, or envisioning a property’s possibilities. My goal is to empower every buyer and seller with clarity, confidence, and the assurance that they’re making the right move for their future. For me, real estate is not just about finding a house, it’s about finding the right home or the right investment, built on a foundation of trust, knowledge, and care.

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Shikha Chandra

Licensed Real Estate Agent

(5 reviews)

About Shikha

“Home is where your story begins.” My mission is to simplify the process of buying and selling a home by prioritizing understanding of your individual needs and goals, whether you're buying, selling, or investing in a property. I have always had a passion for all things property related and have the ability to understand and assess situations with a lot of patience, which is a quality I bring from my previous career. With a background in dentistry, it has taught me how to be communicative, thorough, and detail-oriented in order to help people meet their goals. I am committed to providing clear communication, prompt responses, and unwavering support throughout the entire real estate process, so if you are ever considering moving home, I would be happy to help!

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Carleen Francis

Sales Consultant

4.7

(3 reviews)

About Carleen

Meet Carleen Francis, a dedicated Sales Consultant passionate about helping clients find their dream homes in the vibrant community of Mount Albert, Auckland. Carleen brings a fresh perspective to the real estate market. She is eager to make her mark by delivering transparency, value and exceptional service with care and empathy. Carleen is currently focusing on expanding her portfolio and is actively working on exciting property listings in Ormiston. Her intimate knowledge of the locale ensures clients receive expert advice and insights tailored to their individual needs. Carleen is committed to making every transaction seamless and stress-free, building lasting trusting relationships. Carleen’s proactive and friendly approach promises to gain the appreciation and trust of her clients. Known for her attention to detail and strong negotiating skills, Carleen is dedicated to turning aspirations into reality, one home at a time. Whether you're a first-time buyer or looking to sell, Carleen Francis is ready to guide you through the process with enthusiasm and professionalism. Connect with her today to explore the opportunities waiting for you!

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Angelina Huang

Sales Consultant

About Angelina

Angelina currently has 4 active property listings and 1 sold property listings over the past 12 months.

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About us

At Harcourts SureLiving Group, we’re proud to be part of one of the world’s most trusted real estate networks while staying deeply connected to the communities we serve across Auckland. From Greenlane and Ellerslie to Mt Smart and surrounding suburbs, our focus is on delivering exceptional results and a positive experience for every client. We understand that buying or selling a home is more than just a transaction — it’s a major life milestone. That’s why our team combines local market knowledge, professional expertise, and the support of Harcourts’ global network of 900+ offices to give you the very best in service and results. Our consultants are highly skilled in residential sales, appraisals, and property marketing. More importantly, they take the time to listen, understand your goals, and create strategies that deliver. We are guided by Harcourts’ core values: putting people first, doing the right thing, being courageous, and having fun and laughter along the way. These values shape everything we do, from the way we market properties to how we support clients through the buying and selling journey.

Buyer review

about 1 month ago

Excellent service and communication

Very strong knowledge

Jerry Chen

4.9

(14 reviews)

Buyer review

about 1 month ago

Coco gave us excellent customer service

Coco used her professional skills to negotiation with the owner. She explained to us what around the house and what should we do if we move in. We are very happy with Coco's services.

Coco Cao

(5 reviews)

Seller review

about 2 months ago

Thank you for your excellent work

Dear Jerry, I am writing to sincerely thank you for the outstanding service you provided throughout the sale of my property. Your professionalism, dedication, and clear communication made the entire process smooth and far less stressful than I had anticipated. I truly appreciated your guidance, patience, and the effort you put into ensuring everything was handled efficiently and successfully. Thanks to your expertise and commitment, I am pleased with the outcome and grateful for your support every step of the way. It was a pleasure working with you, and I would not hesitate to recommend your services to others. Thank you once again for your excellent work. Kind regards, Rose Enzau

Jerry Chen

4.9

(14 reviews)

Buyer review

4 months ago

She is perfect

She is having good communication skiils, she listened to us first that what we are looking for and then she provided an assistance accordingly. She has been with us throughout our journey towards buying our first home. Highly satisfied.

Shikha Chandra

(5 reviews)

Seller review

4 months ago

First Home Secured, Thanks to Elmar at Harcourts

We would like to thank Elmar (a.k.a. Nongnong) from Harcourts for helping us secure our first home in Auckland. As first-home buyers, the journey had its complexities, but Elmar guided us through every step with professionalism, patience, and clear communication. He represented our interests well, handled negotiations confidently, and ensured key matters were addressed along the way. We also appreciated his friendly approach and calm reassurance, which helped keep things positive — and occasionally light — throughout the process. Thanks to Elmar’s dedication and support, we’re now proud homeowners. We highly recommend Elmar (Nongnong) and the Harcourts team to anyone looking for a knowledgeable, trustworthy, and genuinely pleasant agent to work with.

Elmar Caancan

(5 reviews)

Buyer review

5 months ago

Great experience as first home buyers

My partner and I recently bought our first home and Shikha was the selling agent. She was really easy to deal with, very approachable and never pushy, which we appreciated compared to many other agents we met. The situation was a bit tricky at times, but she went above and beyond to sort things out with the vendor and make the process smoother for us. As first home buyers, her support along the way made a big difference. Overall, a great experience and I’d definitely recommend her to any buyer or seller.

Shikha Chandra

(5 reviews)

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