Kapil was very conscientious showed great integrity his transparency through our whole experience with him Kapil went above and beyond,his ability to make decisions on the spot yet never misses the small details his work ethic is outstanding we highly recommend Kapil his become a part of our family and you truly appreciate the time and dedication to his job well done Kapil (sunshine)
Kapil Kansal
Zani knows how to get the best result. We would definitely work with her again. She kept us fully informed throughout the sales campaign and was always available to answer any queries.
Zani Polson
Overall great experience with Harcourts and Zani and Natasha - both very helpful and informative at open homes. Could answer questions and help us understand what is needed for us to be successful in the purchase. Since purchasing, Zani has maintained thorough and accurate communication and her availability throughout the process was amazing and helped us achieve our goal in purchasing the property and our first home.
Zani Polson
We were kept in loop regarding progress No nasty surprises Unconditional deadline sake which we were very happy with
Jack Marshall
Sam proved able and willing to stay with us for quite a long haul in finding a property as our circumstances evolved. She quickly accepted a negative decision on a presented property, and moved along to seeking out another for us to consider. Our viewing availability was very limited due to being out of towners. Sam always managed to coordinate a viewing when it suited us. The actual purchase process was managed very competently by her. We are reassured by her availability for queries leading up to settlement of the property purchase and excited to take over our new home in a new city.
Sam Williamson
Our overall experience was okay. Communication throughout the process was good, and whenever I messaged Jack, he was always quick to respond, which we appreciated. There were, however, a few parts of the experience that could have been handled differently. We purchased the property through a rollover clause, and when we found out our offer had been successful, the focus of the conversation was on how upset the other buyers were rather than acknowledging what was a really exciting and significant moment for us. While we completely understood that it was a difficult outcome for the other party, it did take away from what should have been a happy moment. Settlement day also felt a little impersonal. We didn’t receive any communication about collecting or accessing the keys, and when I messaged to ask, I was simply sent the PIN for the house. When we arrived, the property had also not been properly cleaned after the staging had been removed. Having bought and sold several homes before, we have experienced agents who make settlement day feel a little more special, whether that is simply a congratulatory message or a small gesture such as a bottle of wine or chocolates. It is not about the value of the gesture, but about recognising that buying a home is a significant milestone. We appreciate that Jack represents and is paid by the vendor, and Jack was responsive and professional in his communication. However, it did feel as though the buyer experience was somewhat overlooked. They clearly sell a lot of homes, but those small personal touches can make a big difference and would have changed how we felt about the overall experience. Hopefully this feedback is useful in recognising how important the experience is for buyers as well as vendors.
Jack Marshall
Jill is honest, knowledgeable and always willing to go the the extra mile to make things happen. Her guidance and support helped us to feel less stressed and we really appreciated how nothing was a problem she always made it happen. We would highly recommend her services and level of professionalism and commitment she gave us. Thanks Jill
Jill Lange
Working with Jack Marshall was a great experience. He was approachable, professional, and kept us informed every step of the way. His knowledge of the market and commitment to achieving the best result gave us confidence throughout the process. We appreciated his honest advice, excellent communication, and dedication. I wouldn't hesitate to recommend Jack to anyone looking for a reliable and hardworking real estate agent.
Jack Marshall
Jack and his team were great to deal with and always happy to sort out any information required with a quick turn around.
Jack Marshall
Immediate responses to calls and texts. So friendly and nice, as well as efficient.
Jan Morley
Sam is awesome - From being avaiable all the time (Sorry Sam!) to bidding for my confidently at Auction I loved working with her throughout the buying process and look forward to the next one!
Sam Williamson
Zani was magnificent, great communication and easy to deal with. Seamless process which was greatly appreciated. Clearly an experienced and efficient agent who pulls the moving parts together in an upbeat, smile on my face kinda way. Thanks Zani
Zani Polson
