Jack Marshall

I'm so grateful to Jack for helping me sell my property. He's easy to communicate with and made the entire process very easy. Jack is someone you can trust and I've always really appreciated his advice. I feel he always has your best interest at heart.

Jacks communication was fast and efficient I did prefer phone calls and text messaged over long winded emails. The marketing process worked well and the photos /videos were great. Obviously Jacks marketing skills and knowledge assisted the sale. Jack was easy to work with, very professional and I will certainly use Jack as my agent again.

We were kept in loop regarding progress No nasty surprises Unconditional deadline sake which we were very happy with

Our overall experience was okay. Communication throughout the process was good, and whenever I messaged Jack, he was always quick to respond, which we appreciated. There were, however, a few parts of the experience that could have been handled differently. We purchased the property through a rollover clause, and when we found out our offer had been successful, the focus of the conversation was on how upset the other buyers were rather than acknowledging what was a really exciting and significant moment for us. While we completely understood that it was a difficult outcome for the other party, it did take away from what should have been a happy moment. Settlement day also felt a little impersonal. We didn’t receive any communication about collecting or accessing the keys, and when I messaged to ask, I was simply sent the PIN for the house. When we arrived, the property had also not been properly cleaned after the staging had been removed. Having bought and sold several homes before, we have experienced agents who make settlement day feel a little more special, whether that is simply a congratulatory message or a small gesture such as a bottle of wine or chocolates. It is not about the value of the gesture, but about recognising that buying a home is a significant milestone. We appreciate that Jack represents and is paid by the vendor, and Jack was responsive and professional in his communication. However, it did feel as though the buyer experience was somewhat overlooked. They clearly sell a lot of homes, but those small personal touches can make a big difference and would have changed how we felt about the overall experience. Hopefully this feedback is useful in recognising how important the experience is for buyers as well as vendors.

Working with Jack Marshall was a great experience. He was approachable, professional, and kept us informed every step of the way. His knowledge of the market and commitment to achieving the best result gave us confidence throughout the process. We appreciated his honest advice, excellent communication, and dedication. I wouldn't hesitate to recommend Jack to anyone looking for a reliable and hardworking real estate agent.

Jack and his team were great to deal with and always happy to sort out any information required with a quick turn around.