We were first impressed that Gavin gave us his honest opinion of the value of our house, not just what we wanted to hear. This kept us realistic during the process. Gavin's team (Claudine and Anne) provided good reports and connection. Gavin was a master of the process and held our hand throughout! Thanks Gavin!!
Gavin Faulke
We recently purchased our new home at auction, and once again Shona Cooling delivered exceptional service every step of the way. We’ve worked with Team Cooling multiple times over the years, and the experience is always consistently outstanding. Shona is friendly, approachable, and incredibly knowledgeable. She made a stressful auction process feel smooth and manageable, keeping us informed, prepared, and confident throughout. Her professionalism and genuine care for her clients really set her apart. We’re grateful for all the support and would happily recommend Shona and Team Cooling to anyone looking to buy or sell. They’re our go‑to team for a reason!
Andy Cooling
Hunter was extremely professional throughout the entire house-buying process. He was attentive, well organised, and always made time to answer our questions, no matter how small. His communication was clear and informative, and he made sure we understood each step as we moved through the process. What really stood out was his transparency, and we always felt well-informed and confident in the decisions we were making. Buying a home can be stressful, but Hunter made the experience much smoother. We wouldn’t hesitate to recommend him to anyone looking to purchase a property.
Hunter Macdonald
Working with Gavin and his team has been nothing short of exceptional. From the very first meeting, they brought an incredible combination of professionalism, warmth, and deep market knowledge that immediately put us at ease. Every step of the process felt smooth, well‑managed, and surprisingly stress‑free. What really stood out was their communication. They were always available, always proactive, and always one step ahead. We never had to chase anything—updates, advice, next steps, and options were consistently clear and timely. Their attention to detail and genuine care made us feel supported the whole way through. Their strategy and expertise were spot‑on. They understood the market beautifully, gave smart guidance, and ultimately delivered a result that exceeded our expectations. It was obvious they were invested in achieving the best possible outcome for us—not just making a sale. Beyond the professional side, they were simply wonderful to deal with: approachable, trustworthy, and genuinely kind. We felt like we were in the best possible hands. We can’t recommend them highly enough. If you’re looking for an agent who is truly exceptional at what they do—and who makes the entire experience positive and memorable—look no further.
Gavin Faulke
It was a fantastic experience from start to finish on our journey with Vivek. From private viewings, answering any question we had and great advice on day of auction which helped us win on the day. Kind and lovely to work with. We will always only have good things to say about Vivek.
Vivek Sakhun
I randomly found a dream home I wanted to buy so decided to sell my house and txt Gavin to get his thoughts and he showed up the same day and had a look around and gave me a realistic appraisal. He wasn’t full of bull crap and I felt comfortable giving him the listing. Through out the process his team were great at communicating when needed but also didn’t bother me with unnecessary communication and just got on with the job of marketing and showing the house. In the end the house was actually sold by another agent from the same office but Gavin and his team were still there to offer me advice and make sure the settlement went smoothly. I was a first time seller so probably was asking loads of silly questions but they were always very helpful. I ended up getting what I wanted for the house so I can’t fault the work done by Gavin’s team.
Gavin Faulke
Working with Team Faulke was an absolute pleasure. Their knowledgeable and insight into the real estate market gave us confidence in their ability to market our property in our best interest. Gavin’s expertise in the Whitby market was evident from our first meeting. He detailed the entire process, including market trends, helping us understand the best option for marketing our property. The team went above and beyond, making the process smooth and stress-free with open and honest communication. If you’re looking for a phenomenal agent who understands the local market, we highly recommend Team Faulke.
Gavin Faulke
I recently purchased my dream home, and Gavin played a key role in making the entire experience feel seamless and positive. Even though he was representing the sellers, he consistently demonstrated professionalism, openness, and a genuinely helpful approach. Gavin communicated clearly and promptly at every stage, answered all my questions with patience, and guided me through each step with clarity and confidence. His knowledge of the property and the local market was excellent, and his friendly, down‑to‑earth manner made me feel confident and well supported throughout the journey. It’s rare to encounter someone who combines expertise with such integrity. I’m grateful for the part he played in helping me secure a home I absolutely love. I wouldn’t hesitate to recommend Gavin to anyone looking to buy or sell — you’ll be in excellent hands.
Gavin Faulke
Alex is an outstanding agent who was very personable, trustworthy, and hardworking. So easy to get along with and a pleasure to deal with from start to finish. He went above and beyond to make the whole process smooth and as stress-free as can be in the circumstances. Highly recommend.
Alex Hinchliffe
AM is very professional, dedicated & informative about property. She gave me confidence we would sell even in a tough market. She is personable, helpful & dedicated to her job.
Annemarie Janssen
From start to finish, Hunter has gone above and beyond. He has been with us every step of the way, ensuring we've always had as much information as he could give us to make sure we could make informed choices when we needed to make both small and big decisions. When we were unsure of things due to our inexperience or doubting the quality of certain things, his behaviour and language was always Mana enhancing. He was always quick to offer his help for whatever work we were doing around the house. At times when things got tricky and difficult, he reassured us all the way through which makes a huge difference when you feel like your family's lives are depending on the sale. This was our 1st proper house sale so getting to experience this with Hunter was an absolute pleasure and positive experience. By the end of our journey, Hunter definitely feels like family. 10/10 would love and choose to work with Hunter again! Thank you so much Hunter!
Hunter Macdonald
