Paula was our first choice when we listed our home for sale. Her expertise in real estate, especially within Aotea, is second to none. Paula embodies everything you want in an agent. She is approachable, sincere, and highly knowledgeable. The listing process moved quickly so we could secure an auction date ahead of the Christmas rush, and the team did an outstanding job bringing plenty of potential buyers through in just three weeks. The auction itself was clearly explained and expertly carried out—special thanks to Wayne the auctioneer and our negotiator Marty. Communication was top notch. Having a dedicated WhatsApp group where all questions were answered promptly made a huge difference. Choosing Paula (and Team Ritchie) as your agent, whether buying or selling, is a decision you won’t regret.

Paula Ritchie

star   4.9   (159 reviews)

I met Gavin once at open home and was confused to who was contacting me after that as another person not listed as the agent. Communication was very informal, unprofessional and rushed. Any contact other than showing at the open home and finalising the offer was outsourced to someone else. No personal touch for the me as the buyer and the move in gift was bordering offensive - paper plates, toilet paper, drink bottle. During the offer process, Gavin’s mannerisms made me feel my concerns weren’t important and it was clear he just wanted a good offer for the vendor. For a first home buyer and from talking to others in similar situations, the kind of service and support from Gavin and the Harcourts team was poor.

Gavin Faulke

star   4.9   (341 reviews)

Gav not only sold our house but also found a perfect house for us to then purchase as well. Ticking all the boxes ✅ as well as providing us support during the auction to purchase the house, which we were grateful for. Thanks to Gav and the team for helping us in our journey!

Gavin Faulke

star   4.9   (341 reviews)

We recently sold our house with Gavin and had a genuinely great experience. His communication was solid throughout — he kept us in the loop, explained things clearly, and was easy to reach whenever we had questions. He also put together a clear marketing plan that actually made sense for our place, and he followed through on everything he said he would do. The campaign felt organised and well run. When it came to the pointy end, Gavin handled the negotiations really well and helped us get a result we were very happy with. We’d happily recommend him to anyone looking for an agent who communicates well, has a clear plan, and knows how to negotiate when it counts.

Gavin Faulke

star   4.9   (341 reviews)

Shona was quick to understand our circumstances and had a good feeling for what we were looking for in terms of our next move. She was quick to identify new listings that might interest us, and arranged private viewings. Shona worked for us at the auction which made the experience surprisingly stress free, leading us through the eventual successfully negotiated S&P Agreement. We really appreciated the manner in which Shona, and, indeed, the whole Harcourts Team, supported us through our property search and purchase process.

Andy Cooling

star   5   (90 reviews)

Pleasant, hard working, and professional.

Adriana Watson

star   4.9   (132 reviews)

"As first-time homebuyers, we were nervous about navigating the process,but Gavin and Claudine made the journey effortless and even exciting! After nearly a year of searching, they sprung into action the moment a perfect property in Whitby that ticked all our boxes appeared—and their energy was contagious! Claudine’s quick responses, patient explanations, and genuine care made us feel confident and supported every step of the way. One highlight was how Gavin and Claudine walked us through the paperwork with such clarity—it eased all our worries! Gavin and Claudine’s professionalism and warmth went beyond expectations, making buying our first home a joyful experience. Highly recommend them to anyone looking for a seamless and friendly process!"

Gavin Faulke

star   4.9   (341 reviews)

We recently purchased our first home with the help of Charlie from Team Cooling. Charlie’s approach was exactly what we hoped for—subtle, never pushy, and always respectful of our pace. His communication was excellent from start to finish. Charlie offered incredible flexibility, organising private and repeat viewings and letting us come through the home multiple times so we could feel confident in our decision. He even stayed late at open homes just to make sure he could catch us—service that truly goes above and beyond. When deadline day arrived, Charlie kept everything clear, calm, and well-communicated, which made the whole process far less nerve-wracking than it could have been. We can’t recommend Charlie enough. He helped us secure our home just before Christmas, perfectly timed for summer—the coolest gift we could’ve asked for.

Team Cooling

star   5   (99 reviews)

Fleur was mostly available immediately or at short notice. She was very efficient at giving us updates and feedback and had a good grasp of activity relating to our property. She also has a pleasant personality.

Fleur Craig

star   4.9   (44 reviews)

Excellent service from start to finish. Very professional, responsive, and knowledgeable about the local market. Made the whole process stress-free. Highly recommended!

Gavin Faulke

star   4.9   (341 reviews)

Gav is a total professional and super dependable. We've sold with him twice now and would do it again. Honest communication and you know he'll get you the best result possible.

Gavin Faulke

star   4.9   (341 reviews)

Gavin sold my property prior to deadline. He worked extremely hard to get me a satisfactory offer and negotiated the deal to get it sold. I look forward to using Gavin’s services again in the future. Thanks Gavin!

Gavin Faulke

star   4.9   (341 reviews)