Paula Ritchie

Paula had in depth knowledge of the current market and was able to guide us through the sale of our house including the auction. The whole process felt like a true team effort with Paula co-ordinating others in the Harcourt team all working hard to sell our home. Communication was clear, timely and personable. Regardless of how many homes she has sold in her career, she never seemed to lose sight of what a huge process selling our home was for us. This patience and support made the whole thing (almost) enjoyable. We quickly came to trust Paula and she was also a great help when it came to putting in offers on other properties. Highly recommend.

Paula was fantastic to work with from the outset and made the entire experience seamless, effortless, and relaxed. She took the time to really listen to what we wanted and worked toward that vision, rather than trying to steer us in another direction. Paula is a strong communicator open, honest, and realistic, with a clear understanding of the situation, the market, and the wider environment. Her knowledge of the area and the market is excellent, and she explains things in a way that’s easy to understand and supports confident decision making. She is very approachable and always happy to talk or meet to discuss plans, next steps, or provide updates. One thing that really impressed us was her responsiveness, if a call wasn’t answered initially, we always received a prompt call back. We really enjoyed how the experience was made to feel like it was ours even though Paula was doing all the heavy lifting. Paula was always ready to share ideas, promote other ways of trying something in a very down-to-earth way. We would recommend Paula to anyone who just wants a great experience

Communication was good , the market was tough at the time of sale , got what the market dictated . Would recommend Paula to other customers.

Paula was great. Honest and very helpful - and she sold our house in a difficult market.

I found Paula very professional and easy to communicate with. She kept me informed with everything and gave me the different options. Good communication via text messages, phone calls, face to face and e-mail. When we first spoke to her she explained the process so it was easily understood.

Wellington is a tricky market currently and a townhouse makes it more difficult. Paula was upfront and honest with her communication. Paula is reliable, and her calm and confident manner made it all much easier. We felt her team's support the whole time and were pleased they could get us a result much faster than expected.