Super helpful and nothing was ever an issue!

Whitney Burfield-Tatofi

star   5   (31 reviews)

We used Jono as our buyers agent after him being recommended by our mortgage broker. Up until then I had been wading through trade me, contacting and being contacted by agents, and trying to navigate the process. He was with us all the way being our one point of contact. The house we ended up purchasing I had written off and wasn’t going to view. Because he had taken the time to understand what we wanted, he knew it could be the one. He was able to meet our builders and valuer on site, he negotiated hard for us when it came down to being the auction forward, and we walked away unconditional all because Jono was able to be in our corner. I would recommend using a buyers agent to anyone, especially if you both have busy jobs. And in particular I would recommend Jono.

Jono Olding

star   5   (8 reviews)

Alaina was great to work with, her communication skills are excellent, she was always very responsive to any requests i had and made the buyers journey an easy enjoyable process.

Alaina Schuster

star   4.9   (13 reviews)

Fantastic job from start to finish. Bought my property from Liz back in 2020 and sold my property through Liz in 2026 - best decision ever. Liz is professional, communicative and always available to answer any questions. She’s always just a call away and makes the entire process smooth and stress free. You can always count on Liz! Thank you for all your hard work Liz.

Liz O'Neill

star   5   (102 reviews)

Before meeting Jo, our experience searching for our first home came with many ups and downs. We worked with several real estate agents and, at times, felt overwhelmed by the process and unsure about what to expect as first-home buyers. From the moment we started working with Jo, everything changed. She made the entire experience feel manageable, supportive, and exciting. Her communication was exceptional throughout the entire process. She was flexible around when we could be contacted and always respected our boundaries, especially when we shared that we could not be reached after 8:00 pm due to early morning starts. We truly appreciated how she listened and worked around our needs. As first-home buyers, there were many documents and processes we did not understand. Jo explained everything clearly and took the time to ensure we understood what documents meant so we felt informed and confident in every decision. Jo was approachable, professional, and always prompt in responding to our questions. Nothing ever felt like too much trouble. She was incredibly accommodating when we wanted to revisit the home and even offered access before settlement so we could take measurements and prepare for moving in. Her advice and guidance during our due diligence period were invaluable and worked perfectly for us. Most importantly, Jo gained our trust through her professionalism, patience, and genuine care. We are incredibly grateful for her support in helping us purchase our first home and would highly recommend her to anyone looking for a knowledgeable, trustworthy, and supportive real estate agent.

Jo Langton

star   5   (12 reviews)

Jo is an excellent agent who made my home-buying process much easier. From the moment I submitted my first offer through to settlement, she communicated clearly and provided support at every step of the process. If I decide to buy another property in the future, Jo will be the first person I contact.

Jo Langton

star   5   (12 reviews)

Good communication and service from an experienced agent

Jamin Marshall

star   5   (33 reviews)

Matt was excellent to work with - he kept me updated all the way through and worked to update the sales strategy when needed. When the market was hard he persevered and made sure that we still got a sale and the best possible price. I’d 100% use him again and recommend!

Matt Dawson

star   5   (63 reviews)

I feel that she will do her best for me and my situation.I can be honest with her and I know she will be too.

Cindy-Lee Sinclair

star   4.9   (58 reviews)

Great to work with.

Liz O'Neill

star   5   (102 reviews)

We have recently returned to NZ and bought our new home through Jono at Harcourts Holmwood, we honestly couldn’t have asked for a better experience working with Jono. Having bought and sold houses across both NZ and Australia, we’ve appreciate the pressure that all parties face in this process and the support agents can provide, but Jono really stood out as the best we have come across. Jono was exceptional to deal with from day one, easy to talk to, genuine, and always kept things clear and straightforward. What we appreciated most was his honesty and ethical approach to the process. There was no spin or pressure, just genuine, helpful support throughout. Jono carried himself with a lot of humility and integrity, which made the whole process feel a lot more comfortable and trustworthy, which helped in our decision making process. You could tell he genuinely cared about doing the right thing for everyone involved. We absolutely recommend Jono to anyone buying or selling, he’s a great guy who does things the right way.

Jono Olding

star   5   (8 reviews)

Our experience purchasing a property off-market through Liz at Harcourts Holmwood was extremely disappointing. Initially, communication was good and everything seemed to be progressing smoothly. However, as soon as the agreement went unconditional, the level of service changed completely. Calls were ignored, questions went unanswered, and it became very difficult to get any meaningful response. At one stage, we were forced to cancel the agreement because the agent decided not to follow through on commitments that had been agreed to prior to going unconditional. During our pre-settlement inspection, we raised several concerns about the condition of the property. The response we repeatedly received was essentially "it is what it is." Damaged walls had been left behind by the previous owner, and despite raising the issue, we were told nothing could be done. The agent had also agreed to have all carpets professionally cleaned before settlement. Instead, only the lounge area appeared to have been cleaned, leaving visible wet marks and rest wasn't even vacuumed. When we requested an invoice to confirm the work completed, we received no response. To make matters worse, the cooktop began malfunctioning within a month of settlement. After performing a hard reset, it worked temporarily before failing again a few weeks later. Given the circumstances, we believe the issue may have been known prior to settlement and temporarily reset to appear functional. When we raised our concerns, the response was once again dismissive and unhelpful. The complete lack of support after the agreement became unconditional, combined with the dismissive attitude toward legitimate concerns, made this a very frustrating experience. We are extremely dissatisfied with the service we received from Liz and Harcourts Holmwood and would not recommend them to anyone purchasing a property. Buyers should be very cautious and ensure that every promise is documented and verified before going unconditional.

Liz O'Neill

star   5   (102 reviews)