Liz O'Neill

Liz was an excellent agent for the property as I (a first home buyer) went through the process from first viewing the property right through to winning the auction. She was supportive throughout, full of knowledge and was quick to answer any questions. I am grateful for her help during this exciting (and nerve wracking) process!

Liz is very responsive to any communications and is always willing to help find solutions if required. We have 100% trust in her during the process and know we are in the best hands.

Liz is very responsive to any communications and is always willing to help find solutions if required. We have 100% trust in her during the process and know we are in the best hands

Fantastic job from start to finish. Bought my property from Liz back in 2020 and sold my property through Liz in 2026 - best decision ever. Liz is professional, communicative and always available to answer any questions. She’s always just a call away and makes the entire process smooth and stress free. You can always count on Liz! Thank you for all your hard work Liz.

Great to work with.

Our experience purchasing a property off-market through Liz at Harcourts Holmwood was extremely disappointing. Initially, communication was good and everything seemed to be progressing smoothly. However, as soon as the agreement went unconditional, the level of service changed completely. Calls were ignored, questions went unanswered, and it became very difficult to get any meaningful response. At one stage, we were forced to cancel the agreement because the agent decided not to follow through on commitments that had been agreed to prior to going unconditional. During our pre-settlement inspection, we raised several concerns about the condition of the property. The response we repeatedly received was essentially "it is what it is." Damaged walls had been left behind by the previous owner, and despite raising the issue, we were told nothing could be done. The agent had also agreed to have all carpets professionally cleaned before settlement. Instead, only the lounge area appeared to have been cleaned, leaving visible wet marks and rest wasn't even vacuumed. When we requested an invoice to confirm the work completed, we received no response. To make matters worse, the cooktop began malfunctioning within a month of settlement. After performing a hard reset, it worked temporarily before failing again a few weeks later. Given the circumstances, we believe the issue may have been known prior to settlement and temporarily reset to appear functional. When we raised our concerns, the response was once again dismissive and unhelpful. The complete lack of support after the agreement became unconditional, combined with the dismissive attitude toward legitimate concerns, made this a very frustrating experience. We are extremely dissatisfied with the service we received from Liz and Harcourts Holmwood and would not recommend them to anyone purchasing a property. Buyers should be very cautious and ensure that every promise is documented and verified before going unconditional.