Penelope sold our rental property in Pakuranga. We would highly recommend her. She is warm, professional, very knowledgable and kept in touch throughout the process making it smooth, easy and stress free. Penelope was also very considerate and worked closely with our tenants to as it was also still their home. We couldn’t be happier with the result.
Penelope is a very friendly and heartfelt agent, a very good listener and patient person which you know she will always on your side. Extremely delicate on details during the sales and purchase, very informative that you will never have to worry about missing any pieces.
We vetted a few agents before deciding who to use as our agent to sell. Penelope won the vetting process, and I'm very pleased she did. To start with, we didn't know which method of sale would be best. Penelope provided an excellent explanation as to why she recommended a particular method (auction in this case) and compared it with other methods as part of the explanation. Her experience in the market was clear from how she explained this to us. As it turns out, we achieved a result beyond all expectations by using the method that Penelope recommended, and in a short period of time. I found all aspects of the engagement to be excellent. Communication in particular was outstanding. Although Penelope had several other listings at the time, we would never have known it because she was so flexible with meeting times, both for meetings with us and with potential purchasers. We were kept well informed with market indicators i.e. recent sales of comparable properties, what other comparable properties are currently on the market e.t.c. When it came time to choose the reserve, I felt that we were well informed. The auction itself was another time that Penelope impressed. During negotiations, she provided reassurance and suggestions, which ultimately resulted in a much higher sale value than we initially thought was achievable. Penelope maintained a high level of professionalism throughout and was always immaculate with her personal presentation. Whilst being highly professional, she was always very friendly and easy to talk to. A pleasure to deal with.
From the first minute I met her, I knew she was a cut above the other agents. Penelope was awesome helping me understand the process. An absolute privilege to work with. My sale ran into some consenting issues, her knowledge of the process kept me calm. Fantastic win win outcome. I can't thank her enough. Very personal experience.
From the moment Penelope walked in our home she was warm, professional and the positivity for our home was infectious. Her communication with us was amazing and she was very thorough at following up potential buyers. The weekly reports we received were very detailed and she used a range of marketing techniques to effectively market our home. She is a very hard worker and very dedicated to getting the best result. I felt like she was genuinely on our side wanting the best result for our family. We loved dealing with her so much so that after we sold our home we asked for her help to purchase another property. We cannot fault her and miss our daily chats! She will go far in real estate!
