Penelope was a joy to work with, she explained the sale process so we knew exactly what was going to happen through the process. Her communication was excellent.

Penelope was amazing throughout the whole process of selling our property. It was our first time selling a house, and she was very supportive and kept us informed the whole way through. She communicated really well, and guided us through options and different strategies, and ensured we were comfortable with what was happening. She is so enthusiastic and bubbly, and such a hard worker. I would highly recommend her. We were very pleased with the sale price.

We had the pleasure of working with Penelope Franca when we sold our home at 93 Udys Road, Pakuranga, in November 2024. Having originally purchased the house from Penelope in 2019, it was an easy decision to choose her again to guide us through the selling process. Penelope's professionalism and expertise are truly unmatched. Her keen eye for detail and ability to highlight the best aspects of our property made a significant difference. She recognized and appreciated the care and effort we put into maintaining our home, which was reflected in her marketing approach. What truly sets Penelope apart is her warm and personable nature. She made the entire process seamless and stress-free, offering clear communication and thoughtful guidance every step of the way. Her passion for real estate and commitment to her clients shine through in everything she does. If you're looking for a real estate agent who is knowledgeable, attentive, and an absolute pleasure to work with, we couldn’t recommend Penelope Franca highly enough!

Penelope is an amazing Real Estate Agent, second to none. Having sold with Penelope in the past we knew exactly what to expect- 100% performance and commitment. From the moment you welcome Penelope into your home, you will be captivated by her warm smile, professionalism and infectious positivity. Penelope offers outstanding dedication and communication throughout the whole marketing process from initial appraisal to settlement. From the detailed weekly reports, marketing techniques and great skill and ability in negotiating, she delivers a great result. We wish you every future success Penelope! We cannot fault you and we will miss our daily chats.

Penelope has been excellent throughout the campaign of selling our property and the support and advice she provided was mixed with professionalism and a very friendly personal touch. Highly recommend.

Penelope listened to me, understood exactly what my needs were in that I required an urgent sale and Penelope did exactly that!! Was thrilled with the very quick sale at auction. Felt seen, supported throughout the whole process, even answering my late night texts! Highly recommend Penelope especially when it comes to finding the right buyer promptly. 10/10 Penelope

It was amazing to work with Penelope throughout the sale of our home. She made the process easy and stress-free, always keeping us informed and giving great advice. Her dedication and care really stood out. I highly recommend Penelope to anyone selling their property!

Dear Penelope, thank you very much for your warm and always smiling service! You are real number one person who arranged and organised this not easy sale! Thank you for your support and patience with us! Will recommend you to all in the future!

Penelope was great and she has been really helpful since I see during the open home, during the time she explained the potential about the property .I can confidently say that she is exceptional and professional. I want to express my sincere gratitude to her; everything came together within just four weeks. I truly appreciate the effective communication, quick responses to emails and phone calls, and prompt decision-making. During time she is Honest on her Job and her profession & respectful, always on time and immediately response to our queries and highly recommended. Great work Penelope

Penelope managed all facets of the sale of our home. As we were first-time vendors, this process is quite daunting with so many moving parts. We didn’t know what to expect at the start of this process. As we work in the customer service industry we are aware that it is very important to ensure that: 1. we have the necessary information to make informed decisions; 2. our expectations are established appropriately and met. Penelope excelled in both aspects. The amount of time and effort she put into walking us through the process was unbelievable. From the first day that we met, she spent time guiding us through the entire process. She was always available to provide us with any information. Not only did we feel like we had all the information we needed to make decisions, but we also felt like we were in good hands. Making an informed decision is the most important part of selling a home. As being “emotionally” invested, having someone who properly set, managed and came through with expectations was such a lifesaver and made us feel so at ease throughout the entire process. Penelope was always so candid and provided her own perspective of different aspects of each purchaser that she thought would be relevant to our decision making. We truly appreciated her input and relied on her heavily. Penelope was really focused on making sure that all parties were satisfied throughout the process. This process is very stressful. Penelope went above and beyond and truly made us feel like we had a trusted partner throughout. We would highly recommend Penelope to anyone looking to sell their home as her attention to detail and level of time/dedication to us was outstanding. She set the highest standards and truly practiced “service above self.” Thank you once again Penelope for all your support, advice and guidance throughout this process.

Penelope was very approachable and supportive in stepping us through the entire sales process, from strategy to auction. She was very knowledgeable of pakuranga area and worked very hard to have accurate information on potential buyers,which lead to a successful auction and selling under the hammer

We met many agents during our house-hunting journey, but after meeting Penelope Franca, we felt privileged and confident that we would find exactly what we were looking for. She was the best real estate agent we encountered throughout this process. Penelope provided all the information we needed at the right time, and her communication skills were exceptional. We could ask her any questions, and she always responded promptly. Penelope was incredibly nice, friendly, and trustworthy. She is truly a role model for the industry. Anyone who follows her example can achieve their professional goals. We would like to thank Penelope and wish her a very happy and successful future.