Through an incredibly difficult and often tear inducing experience, the Bayleys team - specifically Lou Macdonald, Catherine Lockwood Jones and Matt Thomason were there to help every step of the way. It is not often you meet people who go above and beyond for their clients, but this team hammered home what they are truly about - integrity, honesty, support, strength and confidence. All three agents bought their A-game to make (what frankly seemed impossible), possible! I cannot thank Lou, Catherine and Matt enough for what they have done for me. Through such a daunting and exhausting experience, they kept me grounded, focused and informed. Absolute legends, Bayleys is the only real estate company I will recommend or work with in the future. They have proven to be client oriented, professional, and extremely knowledgeable. A+++, Well done team!

There are no words to express my huge gratitude to you and to Matt for the advice you provided and for being so accommodating and responsive to all the requests regarding the properties I viewed and particularly the property I bought. I appreciate the timeliness and the detail of replies to the queries, the tips on how to get the best deal, and the suggestions on how to turn a house into home. I was very nervous buying my first home, and you helped to make this journey seamless and exciting"

Lou is amazing. She is very professional and more importantly very personable. She is well informed about the market and offered us some great advice. Thank you so much Lou for helping us sell our house. We are thankful for your hardwork and making the process so easy for us. We couldn’t be more pleased with how things turned out and incredibly grateful that we chose you to list our house. If any of our friends are ever in need of an agent, we will be sure to send them your way. We highly recommend Lou to anyone looking for a real estate agent.

Just bought our first Home. Agents professional, Experience and most importantly helpful attitude made it very easy process for us.

I will recommend bayleys company as for buying house if someone want to buy a house especially in lower hutt area , people like Matt Thompson and lou Macdonald is best in there job , we are really lucky to meet them as they are really good at making sure what you buying is genuine really good. Matt was really good at communicating everything was on time and we have no issues with anything. There might be lot off property agent companies or agents but i don’t think they are that good because when i was looking for house i met many or them but there are not like Matt he was awesome person in general to deal with everything other agents i find just want to sell house and they are not understanding the market still when its not like before but Matt and his team going with flow of situation of market and will help you get a right house for you so forget about professionals or Harcourts or remax go wity bayleyes thanks guys .

With an extremely difficult market Lou and her team put in a ton of work in the background that we didn't always notice and came away with result. They were very adaptable in this current, ever charging market and didn't try to sugarcoat it. Big thanks to her and her team

If you are looking for someone to sell your house, look no further, Lou is your gal. Lou is a seasoned realter, with in depth experience and knowledge in the housing market. Most of all, she's professional and always thinking on vendor's behalf. Lou works extremely hard for us through out the entire process, from appraisal to settlement. Everyone can sell a house during market boom, but when the market is quite, Lou will still get your house sold!

Lou had the task of selling our house whilst I was in stuck in Australia due to the C19 boarder closures and hubby was in NZ. There were things to be done around the house before going to market. Although I was in Australia Lou made things happen to have the house ready for when we wanted to list it. Her communication at all times could not be faulted. My confidence in Lou never waivered because her attention to detail, incredible communication skills and professionalism is what drives her. We were so happy with the outcome and I cannot recommend highly enough Lou Macdonald to be engaged as your Real Estate Agent. Lou THANK YOU - THANK YOU - THANK YOU

We had the opportunity of being both the Vendor and the Buyer from Lou. She explained to us very clearly and was behind us in every step of this journey. She is a very down to earth and a kind person who helped us through this hectic time. Her professionalism, dedication and hard work is truly represented by this wonderful outcome. We thank you from the bottom of our hearts. Words cannot explain the gratitude we have for you!

Selling our personal asset isn't easy it's a roller coaster of different emotions but Lou's all out support makes this experience a breeze. Her market knowledge & professionalism makes her indeed the best agent! Thanks again Lou!

Despite a difficult market, Lou ensured the sale of our home went smoothly and achieved a sale price that we were very happy with. I am sure that Lou's hard work and personable manner had a lot to do with this result! We moved cities during the sale process and Lou's help and recommendations were invaluable in ensuring that we able to arrange staging, gardening, a builders report and other services remotely. We would not hesitate to recommend Lou's services to anyone looking for a top-notch agent.

Lou has been an extremely good agent.Her knowledge and caring attitude put me at ease in a stressful time.Nothing was a trouble to her.She phoned often to make sure I was happy with progress.She will be recommended by me to anyone looking for a good agent'