Lou's profile

Lou's reviews

  5  
Lou has 215 reviewsacross 45 different locations, showing 12.
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Lou's qualities as told by our client reviews: dedicated, hard-working, honest, responsive, supportive, local expert, clear communication.
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Seller review
Exceptional service from start to finish!
1 day ago
Exceptional service from start to finish!

We certainly made the right choice with Lou and Matt! They were fantastic to deal with throughout the entire process, showing great attention to detail, excellent market knowledge and exceptional communication. I always felt well informed and confident that everything was being taken care of. I wouldn’t hesitate to recommend them to anyone looking for an agent. In fact, I already have! Thank you so much Lou and Matt for making the whole experience such an easy and positive one 😊

Buyer review
Matt and Lou were excellent!
7 days ago
Matt and Lou were excellent!

Communication, market knowledge and responsiveness were all 10 out of 10.

Seller review
Highly recommended
20 days ago
Highly recommended

We would highly recommend Lou and Matt to anyone looking to sell their property. Drawing on their experience and clear understanding of current market conditions, they presented a well-considered marketing strategy to maximise buyer reach. We were particularly impressed by their dedication to arranging private viewings and maintaining strong attendance at open homes on both Saturdays and Sundays throughout the tender campaign. Their communication was consistently excellent. They kept us informed at every stage, providing detailed, clear and timely feedback. We always felt our property was in safe hands and would highly recommend them to others to looking to sell their property. Thank you Lou and Matt for all your hard work and dedication!

Seller review
Outstanding
30 days ago
Outstanding

Lou and Matt worked tirelessly to get me through a hard time selling my father's family home. The care and respect was always present without compromising honesty throughout. We achieved an excellent result in a tough market with record setting speed to boot. They made me feel as if we were always a priority! Thanks team Lou!!

Seller review
Exceptional advice and easy process
about 1 month ago
Exceptional advice and easy process

Lou and Matt were exceptional for both our sale and purchase. They provided clear information and useful advice throughout both. They made the purchase process easy. Our sale had some unexpected challenges (from external reasons), which Lou and Matt helped us navigate. They were knowledgeable about the market and recommended good marketing options. This gave us the confidence to make decisions and also got us good offers quickly. We strongly recommended Lou and Matt.

Seller review
So glad we chose Lou and Matt!
about 1 month ago
So glad we chose Lou and Matt!

As first-time sellers, we absolutely felt like we made the right decision choosing Lou and Matt. They made the entire process so easy! From guiding us on how to present our home and recommending trusted tradies, to talking us through different strategies in the current market, we always felt informed and supported. Their communication was fantastic, and we always felt we could trust their advice. We’re so glad we chose Lou and Matt and would happily recommend them to anyone selling their home.

Buyer review
Friendly, relatable, relaxed and professional service
about 1 month ago
Friendly, relatable, relaxed and professional service

Matt Thomson recently assisted me in purchasing my first home. He was friendly, relatable, down to earth and relaxed, from the time I first looked at the development over a year ago, to my subsequent visits and deliberations over the last couple of months. I really appreciated his patience and sense of humour, and I would recommend Matt without hesitation. I'm very grateful for his kind and professional guidance throughout the home buying process.

Buyer review
Agents that look out for the buyer as well
about 2 months ago
Agents that look out for the buyer as well

Lou and Matt have made our first home purchase an enjoyable experience from start to finish, from initial query to move-in. I will not hesitate to recommend them to any potential vendors, and any buyers can have the confidence that they're dealing with trustworthy and knowledgeable agents that look after their interest as well. I don't think we'd have made the wonderful decision to buy our first home if not for Lou and Matt.

Buyer review
Friendly engagement that made us so comfortable to just get the deal done and easy.
about 2 months ago
Friendly engagement that made us so comfortable to just get the deal done and easy.

Matt caught our hearts from the second we met him. He was not intimidating compared to few others but rather so welcoming to view the house. His fun & vibrant vibe made us love to buy the property even more cause he just know so much not only about the house but the community in it. He is prompt to respond and made sure we got our queries answered without us second guessing. We think his strong asset is his straight forward communication skills. Not only he is knowleadgeable but how he deliver himself with kindness and humility with passion for his craft makes us trust what he say and get the confidence that we need as first home buyers. We dont know how he does it but its really amazing. We hope others would get the chance to experience this kind of treatment from an agent.

Seller review
Knowledgeable with good interpersonal skills
2 months ago
Knowledgeable with good interpersonal skills

They understood where the market was and where it was going so were able to communicate the best strategic response for us as sellers.

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