Julie Kelman-Poto

We had a very positive experience working with Sarah and Julie. Communication throughout the entire process was excellent, and we always felt informed and supported. Although it took some time to find the right buyer for our house, we never felt pressured to sell or accept an offer we weren’t comfortable with. Their patience, professionalism, and understanding made a big difference during what can often be a stressful process. They were always helpful, approachable, and willing to assist whenever needed. We truly appreciated their guidance and would happily recommend them to others.

Sarah and her team had a strong understanding of what was happening elsewhere in the market. They managed the entire process with professionalism and kept us well informed through regular communication. It was reassuring to know our home was in such capable hands. We achieved a result above CV and, in the current market, are extremely pleased with the outcome.

Always available, and was extremely helpful and open throughout the whole process

From the very beginning of the process, their communication was absolutely outstanding. They kept me informed every step of the way, always responding quickly, clearly, and honestly. I never once felt out of the loop. What truly sets them apart is the level of support they provide. During the more stressful and uncertain moments, they were calm, reassuring, and incredibly supportive. They genuinely cared, not just about the sale, but about me and my situation. That made all the difference. Sarah and Julie and team are also exceptional decision-makers. Their advice was strategic, thoughtful, and ultimately game-changing. Thanks to their expertise and guidance, everything worked out better than I could have imagined. If you’re looking for agents who are professional, dedicated, communicative, and truly on your side, Sarah and Julie are the team you want. I’m so grateful for everything they’ve done!

Sarah, Julie and Winnie were fantastic to deal with. They were always very honest and direct about the current state of the market, and made sure that we had realistic expectations from the outset. They then managed to exceed our price expectations, and got us a great offer much faster than we expected. They were also lovely people to work with and were very patient in answering all of our questions. We learned a lot. We'll use them any time we need to sell in the future, and would highly recommend them to sell your property.

The key to the success of this proprety purchase was the level of communication between the agents and the buyer(s) - in this case the buyer was a charitable trust. That doesn'r mean we were inundated with emails, texts and phone calls. It means we received a level of communication that was appropriate, timely and helpful. This was particularly important when I had to reach out for agreement from the other trustees, some overseas at the time, at various points in the process. Sarah knew we had our own process, and didn't push when it took whatever time it did. However, she always contacted me whenever something important was happening, such as when a prior offer fell over, and we had the opportunity to investigate the property in more depth, review our options and make one ourselves. Again there was no unnecessary pressure here. Another very helpful aspect of communication was the quality of information provided. This was a house of 100 years plus, which understandably had been altered and updated. Unhelpfully, when we checked the property bag at Auckland Council for consents and such-like, we found the bag completely empty. We were a bit dumbfounded, but some outstanding detective work by Julie (including marketing campaigns from prior sales and aerial shots of the house going back to the 1940's!) reassured us that we weren't putting the trust at any risk. After reassuring myself, I forwarded that remarkable piece of work to our lawyer for his information, and he commented on its quality and said he was going to add the name to his list of agents to use in th future. So thank you Sarah and Julie, for a real quality job, and keeping the stress levels (for me anyway) at an absolute minimum. We are delighted with our purchase.