Melissa was recommended to us as an experienced agent and we were very pleased to have her alongside during the process of selling our house. She took the time to understand our hopes and expectations along the way and always communicated in a timely and professional manner. We also felt that she offered the same respect and courtesy to those who viewed and ultimately submitted an offer on our house. These things were important as we wanted the process for us to be as much about the selling of a family home as a business transaction.

We had the absolute pleasure of working with Jono Hartles as our agent for the sale of our home at 3 Hapu Avenue, Hamilton, and we cannot recommend him highly enough. From the onset, Jono was consistently professional, thoughtful, empathetic and attentive. He took the time to understand our needs, communicated clearly at every stage, and was always extremely responsive to any questions or concerns we had. His calm and reassuring manner helped allay the typical anxiety that homeowners often experience when selling their property. Jono, together with his team, ensured that the entire sales process was smooth, seamless, and well-managed from start to finish. Their coordination, attention to detail, and genuine care made a potentially stressful experience feel straightforward and well supported. We are very grateful for Jono’s dedication and expertise and would not hesitate to recommend him to anyone looking for a highly capable, trustworthy, and personable real estate agent. Chandra & Sharmila

Wei Sen’s first visit was very friendly. Our memory of his second visit was a lot of rambling & not to the point. We did not meet Richard Hartles. We were disheartened with Wei Sen’s initial value of where he thought the property value was. We were thrilled with the auctioneer & his performance as he got closer to what we initially thought the property was worth.

Melissa knew all the answers to all my questions including rent appraisal, body corp etc She also put me in contact with the rental agency who manage the property which has enabled the transition to be simple for me and the tenants. I can highly recommend her for her excellent interpersonal skills and real estate knowledge .

Melissa made the process very easy and accommodated everything we needed. She gave us good advice and supplied plenty of information about the property. Thanks for your help finding our new home.

This was a seamless sale. The entire process was done literally from my phone. Richard and his team communicated with me every step of the way via e mails ,texts whilst the whole process went very smooth which suited my busy schedule. We both could work around each other. I was recommended good advice which in the end proved to be very useful in a successful sale. I would highly recommend this team.

Great service and communication though out selling our mother's unit Melisa was honest on price and sold within a few days so she was spot on It was such a pleasure to deal with Melisa and part of the process we were traveling so many phone calls Thanks Melisa

Richard and his team have a great knowledge of the markets, and professionally guided us through the sale of our property providing regular updates and selling strategies to get the best from the market. Our property had uniqueness that required a purposeful marketing strategy which Richard skilfully navigated. Lugtons broad market exposure meant the property was marketed to the right target audience. Richard was responsive to our queries, actively listened and provided us with sound advice, he was an absolute pleasure to deal with. We would definitely recommend Richard and his team.

The service I received was exceptional: timely, accurate and up-to-date communication at all times.

The whole team were very professional. We were very happy with the whole selling process and very happy with the end result. They lived up to their reputation. Would highly recommend.

Huge thanks to Jono and the team for doing such an incredible job selling our home. Their communication, guidance, and professionalism made the entire process smooth and stress-free. We couldn’t have asked for a better team and highly recommend them!

We recently sold our home with Richard and his team, and we were really happy with the experience. From the start, they kept us well informed and updated throughout the process. Communication was excellent – Richard and the team made sure we had the right information at the right time, which made everything feel smooth and stress-free. Our property sold in under a week with five competitive offers! We think Richard’s sharp, competitive pricing helped attract so much interest. While we had our own thoughts on the potential of the property, Richard was always open, responsive, and respectful of our ideas, which we really appreciated. One thing that we really appreciated working with Richard was that there was no pushiness, no pressure. They didn’t feel like your typical real estate agents. Just a genuine, hardworking team who guided us through at our pace. Their advice on prepping the house and running open homes was practical and really helpful. If you’re after a team that’s easy to work with and makes the process stress-free, we’d happily recommend Richard and his crew. Big thanks to them for making it all so smooth!