I cannot recommend Matt and Lou highly enough—they completely over-delivered on every expectation I set during the sale of our home (especially during a soft housing market in Wellington). Selling a property often comes with stress, but Matt and Lou handled my situation with exceptional consideration and empathy, especially as I was dealing with some delicate personal issues. Their ability to manage the process sensitively while maintaining absolute professionalism was truly invaluable. Communication was flawless. I was regularly kept updated on the progress of every open home, and once an offer came through, they ensured I was kept in the loop every single step of the way right up until settlement. Beyond their expert handling of the sale, their commitment to service was extraordinary. Matt even helped clean the bathrooms before an open home! This level of dedication shows just how committed they are to achieving the best outcome for their clients. If you are looking for dedicated, considerate, and results-driven agents, choose Matt and Lou. They are the best in the business.

Lou recently sold my father's home. We were really impressed with Lou's knowledge of the market and the service her and her team provided to us. Lou went above and beyond for us and we got an excellent result. She took the time to get to know us and really understand our needs - it didn't feel like just 'another sale' for Lou - she showed genuine care and interest. I would not hesitate to recommend Lou to anyone looking to list their home. She is professional, responsive and really knows the market. We were so pleased we chose Lou - she is an absolute star!

Absolutely top notch Lou was honest in her appraisal of what the market price would be and the end result was bang on I found Lou excellent to deal with and thoroughly professional as she took me through the marketing and selling process of my home I cannot speak to highly of Lou and the great outcome of the sale

Lou did a remarkable job selling our place in a week! They are professional, friendly , passionate and great communicators . Would highly recommend Lou , Matt and team .

Lou took the worry of preparing the property for sale off my hands. And she gave me a realistic price expectation while respecting my wishes. It is a testament to her and the team's efforts that the property sold on auction day. My sincere thanks to Lou and the entire Harcourts team.

Selling our home in a challenging market could have been a really stressful experience, but thanks to Lou and Matt, it was anything but. From day one, their professionalism, eye for detail, and constant communication made all the difference. We always felt informed, supported, and confident in every decision. The staging was perfect, the marketing was tailored and a bit different. Lou was obviously focused on selling OUR house not just any house. Lou and Matt went above and beyond to ensure the best outcome for us, and their knowledge of the market and genuine care for their clients truly set them apart. We’re so grateful for their hard work and couldn’t recommend them more highly. If you're not selling your house with Lou and Matt you're missing out. I wish they were in our new city to support us with our next purchase!

Lou was professional from the start. She provided guidance and gave us some homework to do to prepare our house for sale. When the time came to get the house ready for sale, she was direct, concise and targeted with what we needed to do. She also kept us informed of the process, and what she would be doing on her end. This meant that when the time came, we were ready and prepared for when the house went to market. This led to a quick sale with a great result. We believe we could not achieve a better outcome without Lou.

Working with Lou Macdonald was an excellent experience from start to finish. Her market knowledge was impressive—she provided clear insights into current trends and pricing, helping us make confident decisions. Lou’s communication was prompt, transparent, and always professional. She kept us updated at every stage of the sale and handled all details efficiently. Her professionalism and genuine care made the entire process smooth and stress-free. I would highly recommend Lou to anyone looking to buy or sell property—she truly goes above and beyond for her clients.

Lou and the team were fantastic to work with - thorough, knowledgeable, and genuinely invested in getting the best result. They got our place looking so good we fell in love with it all over again! We really appreciated the effort they put in behind the scenes as well and the way they handled the buyer side with real care and persistence.

Lou and her team did amazing job!!! a very sensitive situation of selling our recently passed mothers home. With 5 siblings to win over she was honest and direct about what we needed to do and how we could achieve the best outcome for everyone. And she did not disappoint!! with a little attention to detail and her guidance mums forever home was sold in just 2 weeks!!!! cannot thank Lou and her team enough amazing outcome very happy family.

We couldn’t have asked for a better than Lou and her team. From the very beginning, Lou was incredibly supportive, knowledgeable, and genuinely invested in helping us achieve the best possible outcome. She understood the true value of our home and the years of love and work we had put into it, and she worked tirelessly to make sure that was reflected in the result. Lou’s professionalism and expertise shone through every step of the way. She was smart, strategic, and always one step ahead, generating strong interest and guiding us through the process with confidence and clarity. We felt completely supported and trusted her advice without hesitation. Thanks to Lou’s dedication and skill, we achieved a fantastic price that truly represented what our home was worth. We are so grateful for her hard work and couldn’t recommend Lou and her team more highly to anyone looking to sell their home.

I was advised to use Lou Macdonald of Team Harcourts by a friend. I met Lou for the first time at my house in the city end of Karori on 10 July. She was very positive about its situation and immediately suggested what needed to be done before Open Home viewing started. She arranged all the contractors needed for roof cleaning, external house wash, inside full clean, water-blasting of the courtyard, paths, retaining wall and decks/verandah. She also arranged a Builder's Report. As a result of the report some repairs were required and Lou had someone doing it immediately. She arranged for staging which was very attractive - resulting in very positive feed back. All this work was done immediately - allowing Open Homes to start on 26 July. Lou's reportage of the Open Homes was very thorough and realistic. As a person with mobility disabilities I needed to have someone arrange all these things and Lou has an amazing team of contractors who seemed to be able to work around each other as required. I had already moved out of the house and was feeling rather anxious about the sale process. Lou's actions made me feel very comfortable, her advice was spot on and the sale went unconditional on 8 August - less than a month after my initial meeting with Lou. Lou also arranged a lawyer for me - as my lawyer was unable to handle the sale. In the current negative real estate situation here in Wellington I had been warned that it could well take some months for a sale to be completed so I am thrilled with this outcome and feel that Lou has done a mega job in a very difficult market situation for sales. I'll be continually grateful to the friend who originally recommended Lou and to Lou herself and her team. I've used Harcourts for my previous real estate requirements and am very pleased I remained with them this time.