Working with Lou & Matt has been nothing short of exceptional. Back in September, they gave us a call about a home in Petone that was about to become available. Thanks to their proactiveness, we were the very first people to view it, and the first ones they called. Their instincts were spot‑on & we loved the place immediately and were able to secure it off‑market on the spot. That alone speaks volumes about how well they know the market and how brilliantly they look after their clients. Fast forward to recently, and we worked with them again this time to sell our own home. Once again, the process was smooth, well‑managed, and genuinely enjoyable. They kept us informed at every step, gave honest advice, and delivered great results. Their professionalism, energy, and commitment made the entire experience stress‑free. Whether you’re buying or selling, you want Lou & Matt in your corner. We couldn’t recommend them more highly.

“Our experience with Lou McDonald & Matt Thomason was excellent from start to finish. As a first home buyer buyers, we had many questions, and they were always patient, transparent, and quick to respond. They helped us find the right property, explained the entire process clearly. Their professionalism and dedication made buying our first home a positive experience. We would definitely recommend them to anyone looking to purchase a property.”

Clear communication, expert guidance, and flawless execution from start to finish. From our very first conversation, they kept me informed at every stage, explaining each step clearly and making sure I felt confident in every decision. Their communication style was proactive and transparent, I never had to chase updates or wonder where things stood. Their market knowledge was equally impressive. They had a strong grasp of local pricing, recent sales, and market trends, which helped me feel comfortable that I was making a well-informed investment. They were able to provide thoughtful insights on value and potential, not just surface-level advice. Throughout the entire process, their professionalism stood out — organised, responsive, and respectful, while still being approachable and easy to work with. Buying a home can be stressful, but they made it smooth and genuinely enjoyable. I would absolutely recommend them to anyone looking to buy or sell.

Buying house in NZ is a journey that requires transparency, open communication, perfect balance between buyer and seller from agents. Matt did amazing job in keeping the communication open and never hesitated to answer our doubts and questions. Most importantly he gave us the confidence through his honest and pleasant conversation throughout our journey of buying our first house in NZ. Matt gained our trust after couple of conversations and we decided to move ahead with our offer. Really excited to move to our new place. We are extremely satisfied with the service we received from Matt. We learnt through this journey that it's not just the property we like but also the experience we gain really matters and makes a huge difference. Thanks Matt and Lou for your great support:-)

Matt was amazing from day one. He was extremely helpful, encouraging, and guided us through every step of the process. He answered all our questions and was always very responsive and quick with communication. He gave us a real sense of safety and certainty throughout the emotional phases. With Matt and Lou, we are not just owning a house, we are owning our dream home. You are truly lucky to have them on your buying journey. Julia and Jamie

Lou expertly marketed my home, handled every detail and challenge with professionalism and speed, and got it sold quickly for a price that exceeded my expectations. I couldn't recommend Lou more highly!

Interacting with Lou for the purchase of our first home has been an absolute delight. She went out of her way to ensure we had a great viewing of the house before putting in an offer. She worked around our limitations and has been extremely flexible in her approach. The entire process of viewing, putting an offer, negotiating, and going unconditional has been extremely easy. Matt helped us with the pre-settlement checks and ensured we were happy with what what we were getting. Would definitely reach out to Lou and her team for anything real estate related.

We are living overseas and were worried that it would be difficult to deal with all the jobs needed to get our house ready and then manage communications during the whole marketing and selling process. But we needn’t have worried, because Lou and her team took care of absolutely everything - organizing contractors, staging the house, negotiating with buyers, keeping us informed every step of the way, and ultimately achieving a great result.

I dealt with Matt on Lou's team for the entire process of buying our property. He was great to deal with, very helpful and patient! He had a way of making the process seem less intimidating, which I appreciated. Highly recommend.

Keep communication channels open at all times. Keep us informed of current market conditions and trends in detail. If any issues arise, spare no effort to help resolve them etc.

Another great result by Lou and her team. Thank You

We have always used Lou to sell our properties because she consistently delivers outstanding results. Even though Waikanae was outside her usual area, we knew Lou was the only choice to sell our beach property — and once again, she exceeded expectations. Lou had a clear vision, guided us on how best to present the property, and together with her fantastic team Matt and Nadine, coordinated an incredible network of tradies to get everything market-ready. Communication was excellent throughout, and we always felt fully informed and confident. The result was a sale within three weeks at an exceptional price that made the investment completely worthwhile. Well done Team Lou — you’re simply the best!