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Our reviews

  4.9  
269 reviewsacross 13 different locations, showing 12.
Our qualities as told by our client reviews: honest, reliable, supportive, responsive, friendly, local expert, clear communication.
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Seller review
Great team
over 3 years ago
Great team

After moving from Wellington to Christchurch we decided to put our Waikanae rental on the market. Although we never met in person, Steve and Luana took up the challenge of marketing an empty house with creative thinking and perseverance all in the toughest market seen for many years. We got there in the end and are very pleased with the result. They both came across as no BS people so we would recommend Steve and Luana to anyone wants to sell in the area.

Luana Laceanu-O'Connor

Luana Laceanu-O'Connor

  4.8   (13 reviews)
Buyer review
Friendly, Professional, Thorough
over 3 years ago
Friendly, Professional, Thorough

Ray was friendly, quick to answer our questions and helped to guide us through the process. We would recommend him again without hesitation.

Ray Marshall

Ray Marshall

  5   (81 reviews)
Buyer review
The whole nine yards in a wee dynamite package
over 3 years ago
The whole nine yards in a wee dynamite package

Luana has your best interest at heart. She does an incredible amount of market research to make sure both vendor and buyer get the best value. She goes the extra mile to ensure disappointment is avoided. Luana is incredibly open, honest and professional, but a lovely breath of fresh air with a beautiful warm personality. You simply cannot go wrong trusting Luana with one of the biggest decisions in your life. Thank you for making a truly magical dream come true.

Luana Laceanu-O'Connor

Luana Laceanu-O'Connor

  4.8   (13 reviews)
Buyer review
Recommended
over 3 years ago
Recommended

My wife and I purchased this property, which was completed on 29th September 2022. The Agent was Luana Laceanu-O'Connor of Harcourts Waikanae. My wife had recently been diagnosed with a serious illness, so it was a stressful time for us. We wanted to downsize from our large property in Wanganui, and to move closer to family living in and near Waikanae. Luana understood our situation immediately and responded with sincere compassion and the utmost professionalism. From the time she contacted her colleague in Wanganui, to initiate the sale of that property, we were impressed by the co-operation and speed of the whole process. We will always be grateful for her understanding and encouragement, and for such a positive result.

Luana Laceanu-O'Connor

Luana Laceanu-O'Connor

  4.8   (13 reviews)
Buyer review
Ray was exceptional
over 3 years ago
Ray was exceptional

We had seen a couple of houses with Ray, and although they were not what we were looking for he listened to us and understood what we were looking for. He clearly understood the Waikanae housing market and seemed to have personal knowledge of a lot of the properties on the market. Then the phone call came, he said “I think I’ve got your next house” – and he was right. He was really helpful through the due diligence stage when the KCDC property files were incomplete, and managed to get all the missing files within 24 hours. During the negotiations between Buyer and Seller Ray was always available and professional in what he said – and what he didn’t say. He even helped us to complete the complex offer document. We have been very happy working with Ray to secure our next property.

Ray Marshall

Ray Marshall

  5   (81 reviews)
Seller review
Great outcome against the odds.
over 3 years ago
Great outcome against the odds.

Selling in a tough market was stressful, but one thing that stands out about Paul is that he works hard. He listened to us and made sure that the whole sale process was in line with our expectations. Nothing was ever an issue and Paul was always lovely to deal with. Most importantly he got us over the line.

Paul Templer

Paul Templer

  4.9   (74 reviews)
Buyer review
Good friendly competent advice
over 3 years ago
Good friendly competent advice

Ray helped us find the property that best suited our requirements. He then helped us to successfully negotiate the purchase. His service was friendly, competent and always professional.

Ray Marshall

Ray Marshall

  5   (81 reviews)
Buyer review
Excellent real estate agent
over 3 years ago
Excellent real estate agent

We really enjoyed working with Paul. He was very knowledgeable about the property, was approachable, and answered all of our questions. We felt like we were buying our first home with confidence because Paul helped us out so much. We are really pleased Paul was the real estate agent who sold the house we ended up buying, and we really enjoyed working with him. His market knowledge, communication and professionalism were all great. Thoroughly recommend him!

Paul Templer

Paul Templer

  4.9   (74 reviews)
Seller review
An amazing result in a tough market!
over 3 years ago
An amazing result in a tough market!

Again Ray has excelled in acheiving a sale for our property in what has been one of the most challenging markets for quite some time. Ray has an exceptionally professional approach and builds rapport with both his buyers and sellers alike. Highly recommended!

Ray Marshall

Ray Marshall

  5   (81 reviews)
Seller review
Highly recommend +++
over 3 years ago
Highly recommend +++

Being the first time selling a house we were in the unknown, Sue made us feel no question was a silly question and happy to help in every way possible. She was honest with us and kept us up to date with everything that was going on. She was also great with our 2 boys and happy to work around any hour of the day to fit in with our busy schedule. Highly recommend Sue, she is not only a real estate agent but she becomes your friend. Thank you Sue for everything.

Sue Ayton

Sue Ayton

  5   (52 reviews)
Buyer review
Great service
over 3 years ago
Great service

Sue made purchasing my property as pleasant and stress free as possible with excellent information, prompt contact, helpful advice and a friendly personable manner whilst maintaining professionalism at all times.

Sue Ayton

Sue Ayton

  5   (52 reviews)
Seller review
great Paul did what he said and got the result
over 3 years ago
great Paul did what he said and got the result

Paul is very good he is one of a very few agents i trust he is total honest and works hard for you as the client

Paul Templer

Paul Templer

  4.9   (74 reviews)
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Harcourts Waikanae (Team Group Realty Ltd)
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