Our profile

Our reviews

  5  
393 reviewsacross 48 different locations, showing 12.
Our qualities as told by our client reviews: reliable, honest, strategic, friendly, supportive, local expert, clear communication.
Was this helpful?
Seller review
Absolutley the best
over 3 years ago
Absolutley the best

Richard has been absolutely amazing. At times when the process became stressful he was a rock and was so good at listening to our concerns. 
The whole team were so committed to a positive outcome that their enthusiasm was infectious. 
 We have sold a few properties now but this has been the best experience ever. We can’t recommend these guy highly enough especially Richard. Thank you from the bottom of our hearts.

Richard Hartles
Seller review
The Best Experience
over 3 years ago
The Best Experience

We found dealing with Richard, First Class!! We were happy with the sale and price we got for our property. We had full trust and confidence in Richard and his team throughout the whole sale process from the beginning. We highly recommend Richard & his great team!

Richard Hartles
Seller review
Quick and efficient!
over 3 years ago
Quick and efficient!

Richard and his team have been very helpful and efficient in helping us sell our house. Richard is friendly and knowledgeable about the housing market. Would certainly recommend as a real estate agent!

Richard Hartles
Seller review
Awesome experience
over 3 years ago
Awesome experience

We really enjoyed the process of buying a home Richard was marketing. Super friendly, honest, and reliable agent. We’d been looking for months and can’t say we’d met many agents as easy to deal with. Thanks Richard!

Richard Hartles
Buyer review
Super star agent
over 3 years ago
Super star agent

Excellent service, great communicator, just an all-round super star. Cheers Richard, we love our new home!

Richard Hartles
Seller review
Amazing Communication
over 3 years ago
Amazing Communication

A great experience working with Richard from Lugtons, & his team. Amazing communication & as a team they gave us the feeling of being valued. Thanks heaps Richard & team - highly recommend your services. Gloria

Richard Hartles
Seller review
Trusted & Professional
over 3 years ago
Trusted & Professional

Richart Hartles is a trustworthy consultant sales person, his profssional suggest always be a good idea for selling. Thanks!

Richard Hartles
Seller review
What a smooth process
over 3 years ago
What a smooth process

We couldn't have ever asked for better representation than Richard and the amazing Lugtons team! Thank you for a such a seamless process, it's made it much easier for us by far. Richard is so approachable and down to earth which makes a world of difference in very stressful times, such and buying selling a house. We have now both bought and sold a house with Richard and would so highly recommend him and his team. The communication was always clear and in a timely manner. We never felt left alone, with constant updates and encouragement. The photos were amazing and the advice for marketing just what we needed to sell our house. Thank you team for a quick sale, we couldn't have done it without you!

Richard Hartles
Seller review
Couldn’t have asked for better
over 3 years ago
Couldn’t have asked for better

From the first phone call right up to (and following!) the dotted line being signed Rich and his team were amazing. Being very new to selling property we were fully supported through the process, with realistic guidance and at no point did we feel pressured or uncertain. Communication was exceptional and we felt we could contact Rich any time and we were always a priority. Rich was always enthusiastic and positive, even when things didn’t look so sunny and got us the sale much faster than we ever expected. The entire service from Lugtons was far above what we hoped for with beautiful marketing and a thorough campaign. We would recommend Rich and team to anyone looking to sell. Thanks so much, Jamie & Claire

Richard Hartles
Seller review
Perfectly Precise Excellence
over 3 years ago
Perfectly Precise Excellence

Wei Sen is an astute professional who has perfectly mastered their craft. Just the right balance of slick professionalism & honest sincerity. He took the time to learn, listen and understand our needs and the particulars of what means the most to us when it comes to selling our home, to then tailor the campaign around our needs & what he knows WILL work. We had the pleasure of working with Wei and his awesome team on the sale of our home in Flagstaff. Very slick operation from start to finish, and we couldn't be happier with the entire process and the final result under the hammer. A true 5 star real estate agent!

Wei Sen Chow
Buyer review
Top shelf realtor
over 3 years ago
Top shelf realtor

Richard was truly superb and outstanding to work with. Most would believe that a realtor is on the vendors side, and never the buyers and if this was the rule, Richard would be the exception without jeopardising the best interests of the vendors. Richard was very professional yet easy going, great with touching base and following up yet not over-bearing or pushy. I really appreciated his can-do attitude - the number of times he responded with "leave with me and..." and then he would work his magic. He really made the whole process of purchasing really smooth and easy, and made it enjoyable which is another valuable trait of his. Overall just a really pleasant person to deal with, and I couldn't recommend him enough, and I would definitely be having him onboard when either selling or purchasing next time round. Thanks Richard!

Richard Hartles
337 - 348 of 393
© 2026 RateMyAgent