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Our reviews

  5  
393 reviewsacross 48 different locations, showing 12.
Our qualities as told by our client reviews: reliable, honest, strategic, friendly, supportive, local expert, clear communication.
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Buyer review
Amazing Experience!
almost 3 years ago
Amazing Experience!

We started the buying process around two years ago and met Jono at the very first open home we ever attended. From the very first interaction we knew we clicked with him and were really impressed. He followed up with us that afternoon to gather our thoughts and the relationship started there. He has worked with us on a few attempts to purchase and never put us in the too hard basket once. Even though we know he’s a busy boy he made us feel like we were his only clients throughout this whole journey. Being in sales myself I really appreciate the way he treated us. Jono, my friend we couldn’t have done this without you, we basically trusted you with our lives and got us into an amazing deal on the perfect house for our family. We can’t thank you enough

Richard Hartles
Seller review
Stress free experience!
almost 3 years ago
Stress free experience!

Wei Sen and his team made me feel at ease with the sale of my property. Nothing was too much of an issue and got things do efficiently and to a high standard. Whatever they could do to make the process easier for me they did. Very professional, diligent and also friendly with some good banter. Really enjoyed the experience.

Richard Hartles
Seller review
Communication, communication, communication
almost 3 years ago
Communication, communication, communication

Looking back on the experience, things that mattered included the confidence that Wei Sen knew what he was doing, his advice was sound, he enjoyed his work, he was professional. We found up to date communication and availability were very important, he was honest about what was going on. Selling is inherently stressful, nothing can fix that. We were very pleased to have Wei Sen and Co on our side through the process, and came away with a good result.

Richard HartlesWei Sen Chow
Seller review
Outstanding Service
almost 3 years ago
Outstanding Service

Outstanding service and excellent results! Very pleased to have Richard and his team taking care of all aspects of selling our well-loved home. Impressed by their professionalism and expert advice every step of the way.

Richard Hartles
Seller review
AMAZING!!!
almost 3 years ago
AMAZING!!!

We thought Wei Sen & Co were amazing the first time we engaged them to sell our property and the second time was just as impressive. From start to finish the whole team were so professional and informative, there customer service and expertise along the way is absolutely top notch!

Richard Hartles
Seller review
A Wonderful Experience
about 3 years ago
A Wonderful Experience

Wei Sen, Richard, Michelle, Lisa, Simon, and the whole team at Lugtons - thank you so much. You guys have handled the sale of our family home with care, skill, and unmatched professionalism. From the initial catch up, to getting the home ready, to auction day, right through to the final negotiations and eventually being sold, it has been absolutely seamless. You guys went WAY above and beyond for us in many aspects and I'm blown away by your repeated displays of manaakitanga, top notch communication, and ensuring we were comfortable and taken care of as you walked us through the whole process from start to finish. Not only that - the level of detail that went into the marketing of the property and the way it was presented was just next level impressive and really highlighted how truly professional you guys are. In a period of time that has been particularly difficult for me to navigate personally, I can't put into words how grateful I am for the way that you guys operate and the type of people you are. Thank you so much from the bottom of my heart. Nate

Richard Hartles
Seller review
Effective team
about 3 years ago
Effective team

Market Knowledge - We had good communication on suggested ways to market and practical changes that could be made on the house. Communication - We were in constant contact and any opportunity was taken to get potential buyers through to see the house. Not afraid to call and do something out of the ordinary to generate a sale. Professionalism - The advertising campaign went well and open homes were well run and generated a lot of interest. This resulted in a multi offer situation in less than a week that was also well run. Kristina dealt with the buyers in a professional manner and the behind the scenes admin was well carried out. Very happy with Kristina as an agent and very happy with the resulting offer and sale.

Kristina Emson
Seller review
Amazing Team!!
about 3 years ago
Amazing Team!!

Richard and his team have been a great support to me in helping me sell my home, they gave honest advice and were always available to talk too if needed. All the team played their part in selling my home in a very short time with a great outcome. Thanks also to Jono who has been helping me find a new home. They all really do look after you and put your mind at ease. Highly recommend, Thanks again Richard :)

Richard Hartles
Seller review
Excellent Marketing
about 3 years ago
Excellent Marketing

Thank you Wei Sen & Co. for an excellent marketing outcome for the sale of our home. We are really pleased with the result, and have enjoyed sharing the experience and journey with you and your team. Sincere thank you Kit and Rina

Richard Hartles
Seller review
What a team!!
about 3 years ago
What a team!!

We could not have asked for a better group of people to share this ride with. The support, the banter, the laughs and the results were incomparable. Richard and Jono are an absolute dream team, professional, fun and helpful at every step. Michelle and Lisa have been amazing to work alongside too. The marketing campaign was top notch which in turn got us the best result for our home. Grateful is an understatement and we are beyond stoked with the results. Recommend these guys and their team wholeheartedly, over and over without hesitation

Richard Hartles
Seller review
Absolutely incredible!
about 3 years ago
Absolutely incredible!

I cannot speak highly enough of Rich and the team. They made the whole selling process very smooth and easy. The communication from the start was exceptional and the marketing was second to none. We received multiple offers in the first week of listing and we sold above asking price which is an incredible result especially in a market like this. We are blown away by the whole experience and we can't thank Rich and the team enough.

Richard Hartles
Buyer review
Excellent Service
about 3 years ago
Excellent Service

Excellent, knowledgable and professional service. I would recommend Lugtons if you are selling or buying your home.

Richard Hartles
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