Our profile

Our reviews

  5  
384 reviewsacross 48 different locations, showing 12.
Our qualities as told by our client reviews: honest, reliable, friendly, strategic, supportive, local expert, clear communication.
Was this helpful?
Buyer review
Empathetic, warm, & someone I'd come back to again and again!
3 days ago
Empathetic, warm, & someone I'd come back to again and again!

If you look for exceptional communication, a warm and welcoming nature, enthusiasm and energy from your agent, I highly highly recommend Kristina. She was absolutely lovely to deal with and no question was too silly, no last-minute viewing was too much trouble, and she provided fantastic advice around market value and strategic offers. I purchased my perfect home with her assistance and am forever very grateful for her help and expertise, but also the ease of the process. It felt stress-free having someone so energetic and passionate guiding me through. Thank you Kristina!

Kristina Emson
Seller review
Really friendly, great communication, professional
3 days ago
Really friendly, great communication, professional

Hugo was so good to work with. He knew a lot about the market and always kept a positive attitude with us. If we had any concerns or queries, he was quick to phone us and talk us through what was going on and always explained things really well. Hugo is very approachable and easy to communicate with, so I didn't feel bad going to him with all my little questions. Right from the start, everything was clearly explained to us, including a calendar with potential timelines, the different options we had, who would be doing what, and what different outcomes might look like. We had never sold a house before and were feeling a little overwhelmed at times, but Hugo (and the whole Hartles team) were so patient and made us feel comfortable and confident in what we were doing. This was particularly important later on when it felt like the market was not going in our favour and we started to wonder if the house would sell, but Hugo always kept communication lines open and worked for us organising lots of open homes and following up all potential leads to finally find our buyer. I would 100% recommend Hugo to anyone looking to buy or sell a house.

Hugo Hartles
Buyer review
Patient and easy to work with
3 days ago
Patient and easy to work with

Kristina is knowledgeable about the market and great to communicate with. She made the whole process of buying as low stress and as smooth as possible, and graciously answered all the silly questions we had. She was always so patient with us through the many open homes, private viewings, and offer deadlines, and we really appreciated her calmness. She never pushed us to do anything we weren’t comfortable with, but made sure we were informed and gave us genuine advice. We will definitely contact her again for our future real estate needs! Thank you Kristina!

Kristina Emson
Seller review
Kristina was professional and provided value based solutions.
5 days ago
Kristina was professional and provided value based solutions.

Communication: Clear and concise communication that included solution-based examples to assist both myself and the buyer. Local Market: Did due diligence on the local market and provided a good profile for the property. Negotiation: Had a good understanding of what I required and what I was open to with first home buyers. Professionalism: Built a good rapport with me and kept it very professional. When asked to explain some realty terms, Kristina made it easier to understand.

Kristina Emson
Seller review
Professional, friendly, knowledgeable and incredibly helpful
10 days ago
Professional, friendly, knowledgeable and incredibly helpful

We couldn’t be happier with the service we received from Melissa. From start to finish, she was professional, friendly, knowledgeable and incredibly helpful. Melissa kept us informed throughout the entire process, was always available to answer our questions, and went above and beyond to make everything as smooth and stress-free as possible. We really appreciated her excellent communication, attention to detail and genuine commitment to achieving the best outcome for us. She made the whole experience easy and we would highly recommend Melissa to anyone looking for a reliable, trustworthy and dedicated real estate agent.

Melissa WiltonRichard Hartles
Buyer review
Kristina is a skilled communicator and principled professional who is committed to doing her best.
13 days ago
Kristina is a skilled communicator and principled professional who is committed to doing her best.

Kristina took the time to understand why we were selling, our goal for what we wanted to purchase and timelines. She has extensive knowledge of the real estate world and offered us clear advice throughout the whole process. Regular communication was reassuring and helpful. She was always available. Kristina worked hard to protect our interests while maintaining constructive and honest feedback. She gave information that allowed us to make informed decisions both during the selling and buying process. I highly recommend Kristina if you are looking for a real estate agent who shows genuine care and integrity, while delivering to a high professional standard.

Kristina Emson
Seller review
Excellent communication and market knowledge
23 days ago
Excellent communication and market knowledge

I was very impressed with how Kristina was professional and efficient in a last minute sale of an investment property. Her market knowledge and appraisal was accurate and as indicated, multi offers were presented within one week of being marketed. I was kept up to date with all aspects of the sale process and I would highly recommend her to anyone.

Kristina Emson
Seller review
Richard made our house sale easy—professional, responsive and committed to achieving a great result
23 days ago
Richard made our house sale easy—professional, responsive and committed to achieving a great result

Richard recently managed the sale of our family home in circumstances that were considerably more complex than a typical property transaction. The property was being sold by two vendors going through a separation, with an independent trustee also involved in the decision-making and sale process. Throughout the entire campaign, Richard demonstrated exceptional professionalism, patience and empathy. He understood that communication needed to be clear, balanced and respectful to everyone involved. He remained impartial, kept each party properly informed and carefully navigated differing views without creating additional pressure or conflict. Richard was always approachable, responsive and honest. His advice was practical and well considered, and he communicated buyer feedback clearly so that informed decisions could be made. When challenges arose, he remained calm and focused on finding a sensible way forward. His ability to manage the people involved was every bit as valuable as his knowledge of the property market and the sales process. Despite the added complexity, Richard kept the campaign moving, followed up prospective buyers diligently and worked hard to achieve a successful result. We always felt that he was committed to completing the sale while still respecting the personal circumstances surrounding it. I would confidently recommend Richard to anyone selling a property, particularly where the situation requires discretion, sensitivity and skilled communication. He handled a difficult sale with integrity, professionalism and genuine care, and we are very grateful for the support he provided from beginning to end.

Richard Hartles
Seller review
Like a great friend
about 1 month ago
Like a great friend

Excellent communication skills and knowledge of the market very professional

Melissa Wilton
Buyer review
Alice had fantastic communication and knowledge, she guided us so well through the buying process.
about 1 month ago
Alice had fantastic communication and knowledge, she guided us so well through the buying process.

Working with Alice was amazing. As a first-time buyer, I felt nervous and unsure about the process but she walked me through every single step. Her knowledge of the market and quick communication made the whole process easy and stress-free and I felt like she really cared. She was great at showing us properties that met our list of needs and wants and after a short period found the perfect property for us. I would highly recommend Alice to anyone.

Alice Eyre
Seller review
Smooth process, good communicator
about 1 month ago
Smooth process, good communicator

Selling a property from overseas could have been a stressful experience, but Richard made the entire process smooth and straightforward. He was professional, responsive, and kept me informed every step of the way, giving me complete confidence despite the distance. What really set him apart was his willingness to go above and beyond. Rather than arranging and charging for tradespeople to complete a number of minor finishing touches before settlement, he personally took care of these small completion-related matters himself. This not only saved me time and money but also demonstrated his genuine commitment to achieving the best outcome for his clients. I couldn't have asked for a more dedicated and trustworthy real estate agent. I would highly recommend Richard and his team to anyone looking to buy or sell a property, particularly if you're managing the process from overseas. His professionalism, integrity, and exceptional customer service made all the difference

Richard Hartles
1 - 12 of 384
© 2026 RateMyAgent