Harcourts Masterton (Hamill Realty Limited)

We had a fantastic experience working with Shari throughout the purchase of our property. What really stood out was her excellent communication from start to finish. She kept us updated at every stage, was always approachable, quick to respond to any questions and made sure we knew exactly what was happening throughout the process. Nothing ever felt like too much trouble, and her professionalism, transparency and willingness to help made the whole experience so much smoother and stress-free. It's refreshing to deal with someone who genuinely cares about their clients and goes the extra mile to ensure everything runs smoothly. We would highly recommend Shari to anyone looking to buy or sell property. Thank you for all your help and support!

Shari Feast

star   4.9   (70 reviews)

Shannon provides vendors and buyers with salient and accurate information about properties she markets. She is diligent and efficient, along with being an excellent communicator. Shannon contributes useful input to marketing and sales processes.

Shannon Hemi

star   5   (42 reviews)

Shannon was so great to deal with and is such a lovely person, the whole process was smooth and stress free. I would definitely recommend Shannon 👌

Shannon Hemi

star   5   (42 reviews)

My experience with Theresa was mixed. She was responsive and experienced, but I found her communication style increasingly difficult. The main issue was the amount of talking. During the pre-purchase inspection, she talked almost continuously about matters peripheral to what I was trying to assess. For example, she spent considerable time reading air-conditioning service paperwork aloud, emphasising that the vendors had gone beyond what was required. I eventually stopped listening because the monologue was distracting from the inspection. I arrived with my own list of things to check. When I began working through it, Theresa firmly told me we had to follow her standardised inspection list. If that was a requirement, that was fine, but I expected to work through my own list first, undistracted. Instead, I had to check it off along the way, which I found difficult, and I did not feel able to inspect the property as thoroughly as intended. I also found potential issues were often followed by lengthy explanations about why they were not significant. During due diligence, I needed to assess matters for myself rather than have them explained or minimised before I had considered them. As the process progressed, even straightforward questions often produced lengthy, unclear answers. After the Sale and Purchase Agreement was signed, I increasingly felt I was being managed through the process rather than supported through it. I don’t know whether this was deliberate, but the impression was strong enough that prospective buyers should be aware. My advice is to keep your own written record of questions and answers and allow enough time to independently check anything that matters to you. Overall, Theresa is a responsive and capable selling agent, but I was uncomfortable with the amount of commentary, difficulty getting straightforward answers, and feeling managed rather than supported through my first-home purchase.

Theresa Taylor

star   4.8   (18 reviews)

Shannon has comprehensive knowledge about the properties she markets and up to date information about the state of the market that assists in bringing vendors and purchasers together.

Shannon Hemi

star   5   (42 reviews)

Communication through selling of the house.negotiation with clients to get top dollar.

Tim Falloon

star   4.9   (28 reviews)