Price is fine, but the sell time is too long

Lonny Tian

star   5   (17 reviews)

Selling a home is never straightforward, particularly in a challenging market, and ours was a unique property that we always knew would have strong appeal to the right buyer, but wouldn’t necessarily be for everyone. Throughout the entire process, The Cleaves were exceptional. Their professionalism, knowledge of the market and sound advice gave us enormous confidence, particularly when decisions weren’t always easy or obvious. They were realistic when they needed to be, encouraging when it mattered, and always felt completely invested in achieving the best possible outcome for us. What we appreciated most was the sage advice and support along the way. We always felt we could have an open and honest conversation with them, knowing the advice we received was based on experience and genuinely had our best interests at heart. By the end of the process, it felt like much more than simply working with our real estate agents - there was a genuine friendship and trust that developed along the way. We couldn’t rate The Cleaves highly enough and would recommend them without hesitation to anyone considering selling their home.

The Cleaves

star   4.9   (61 reviews)

Steve was straightforward to work with. To prepare my home for sale, he provided clear directions as to what maintenance should be done. He and Nila helped me style my home, using my current furniture. This was very helpful and saved me the expense of engaging a staging company. The resulting photos were stunning and the brochure produced was exceptional. Steve's marketing strategy worked really well - scheduled open homes were busy and he organised additional viewings too. I was kept up to date at all times, so I was aware of the potential buyers. Selling a home can be stressful but Steve made the process a positive one. I felt he and his team had my best interests in mind. I knew many houses were selling for less than their CV. I hoped to achieve CV but felt that buyers would expect to pay less. Well, Steve's ability to attract buyers who really wanted my property paid off and I am delighted with the above CV result. And I have sold to a lovely family who I feel sure will enjoy their new home as much as I did. A big thank you to Steve and his team.

Steve Koerber

star   4.9   (196 reviews)

We had a great experience working with Lonny and Banson throughout the purchase of our property at 1A Burwood Crescent, Remuera. Both were professional, responsive, and easy to deal with. They communicated clearly, kept us well informed throughout the process, and made everything straightforward from start to finish. We really appreciated their help and attention to detail, and would happily recommend them to anyone looking to buy or sell a property in Auckland. Thanks again for all your hard work!

Lonny Tian

star   5   (17 reviews)

market knowledge and communication skill

Banson Chong

star   5   (144 reviews)

Banson and his team are extremely responsive, good communicators. They work hard to help push the sale through in a timely fashion, and make stressful moments a lot easier. Banson managed a complex sale process on multiple units very well, and made it much easier for us as buyers to move through the process to complete the sale.

Banson Chong

star   5   (144 reviews)

We first met Lorraine at an open home when we were just browsing, and were so impressed with her manner, knowledge and follow up. Months later, when it came time to sell our own home, choosing Lorraine was an easy decision. She worked alongside us well before we went to market, offering advice and guidance to help us prepare the house for sale. Her attention to detail heading into the campaign was exceptional, and she made sure every aspect was ready to achieve the best possible result. What really stood out was that Lorraine never took a "set and forget" approach. She was constantly reviewing and refining our marketing strategy, making adjustments to ensure we were reaching the right buyers. Throughout the entire process, Lorraine was calm, professional and an exceptional communicator. She kept us informed every step of the way, was incredibly diligent, and always made us feel like we were her top priority. Lorraine is well respected in the industry, and it's easy to see why. She works incredibly hard, delivers an outstanding level of service, and really knows her stuff.

Lorraine Young

star   5   (47 reviews)

After more than 30 years in real estate, Wei Wei has developed not only exceptional market knowledge, but also strong relationships, sound judgement and an excellent understanding of what it takes to achieve the best possible result for her clients. I would have no hesitation whatsoever in recommending Wei Wei to anyone looking for an experienced, trustworthy and highly committed real estate professional. Her integrity, dedication and three decades of experience make her someone I would confidently recommend to family, friends and anyone looking to achieve an outstanding result in real estate.

Wei Wei Elder

star   5   (55 reviews)

We had an excellent experience working with our real estate agent Steve and Nila and would highly recommend them to anyone looking to see in Remuera! Their insight into property values, market timing, and buyer expectations was extremely valuable throughout the entire selling process. They gave us confidence in every decision and worked hard to help us achieve the best possible result and the price we were hoping for. We are happy with the service we received and would have no hesitation in recommending them to anyone considering selling their property.

Steve Koerber

star   4.9   (196 reviews)

From the moment our campaign began, it was clear we had chosen the right team to sell our home - The Cleaves energy, professionalism and commitment were outstanding, and ultimately delivered an exceptional result. That commitment showed in every aspect of the campaign - from developing a strong marketing plan, through to the open homes and, importantly, the diligent follow-up of every lead and potential buyer. Initially, we had some concerns that, with Bayleys’ reputation at the top end of the market, our home might not necessarily be the right fit for them. Those doubts were very quickly put to rest once the campaign got underway. The energy, commitment and hard work the team brought to the sale was impressive from day one. Their experience and knowledge of the market proved invaluable throughout the process. They kept us regularly informed, gave us open and honest feedback from buyers, and provided sound advice. They worked incredibly hard on our behalf, left no stone unturned and followed up every opportunity - right through to an outstanding auction result. A great team, a great campaign and a result that exceeded our expectations. We couldn’t recommend them more highly.

The Cleaves

star   4.9   (61 reviews)

Melissa was wonderful to work with. She was always professional, knowledgeable and cheerful, and obviously loves what she does. I felt comfortable with her from our first meeting. She was thorough in explaining all my options, and the pros and cons of each in relation to my property. This, with her guidance, enabled me to choose the best method of sale. Her previous experience ensured the property was tastefully marketed, while ensuring maximum exposure. This was reflected in the large number of people attending the open homes or coming for private viewings in what is perceived to be a challenging market. Melissa kept me informed throughout the campaign and was always available to answer my queries and alleviate concerns through what can be a stressful time. She was deeply respectful of my situation and honored my privacy. I felt she also extended this respect and care to the people coming to view the property. This engagement lead to a positive result at auction. I cannot thank Melissa enough for what she has done for me and would definitely work with her again if the occasion arose. I can, with confidence, recommend her to any future vendors.

Melissa Taylor

star   5   (17 reviews)

It's hard to find a Real Estate agent more professional, helpful and knowledgeable! We've sold several properties over the years, never had such comprehensive and courteous service, intelligent and helpful inputs to guide the marketing strategy, and excellent guidance to help with negotiations. His advice on presentation of the property and the information provided to prospective purchasers was spot-on. Selling in this market is difficult, but against all odds, Chester found two well qualified buyers; and we settled on auction day, at a realistic price. He followed up all inquiries from prospective purchasers and kept us very well informed about their circumstances and their appetite to buy. Where there were possible reservations, he worked quickly to provide evidence to reassure them. We were impressed that Chester went the extra mile in his communications and timing, to both us and the purchaser. Always prompt, reliable and well-informed, Chester worked exceptionally hard to get this sale across the line. We are already taking to him about another two properties that we will be looking to sell in future.

Chester Duffett

star   5   (3 reviews)