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Our reviews

  4.9  
65 reviewsacross 21 different locations, showing 12.
Seller review
Outstanding Agent - goes the extra mile
almost 2 years ago
Outstanding Agent - goes the extra mile

Promise is an amazing real estate agent, friendly and knows her stuff. As an absentee landlord, after tenants left, Promise spent many hours arranging to get the unit ready for sale, including organizing painters, cleaners, gardeners and staging. Promise is exceptional in her enthusiasm and professionalism, it was an absolute pleasure working with her.

Promise Royal

Promise Royal

  4.9   (25 reviews)
Seller review
would work with Leilani again.
almost 2 years ago
would work with Leilani again.

Leilani has been very helpful and keen to help whenever she can, enjoyed working with her and would use her again.

Leilani Douglas

Leilani Douglas

  4.9   (18 reviews)
Seller review
Eye for details
almost 2 years ago
Eye for details

Promise was amazing in helping us sell our first home. The process ran smoothly and all of our questions were answered in a way that we could understand. Her communication skills, time management, and eye for detail helped our home sell at the right time in the right market. Thank you once again Promise!!

Promise Royal

Promise Royal

  4.9   (25 reviews)
Seller review
A True Delight!
almost 2 years ago
A True Delight!

Promise has been an absolute delight to work with. Despite our personal and somewhat stressful circumstances, she remained calm, focused and reassuring throughout the process. Her dedication and swift communication ensured our house sold quickly and at a fair price. Promise strikes the perfect balance between professionalism and approachability, and I trust her to have my back. Highly recommend!

Promise Royal

Promise Royal

  4.9   (25 reviews)
Buyer review
Outstanding Service and lovely human
almost 2 years ago
Outstanding Service and lovely human

I had an excellent experience with your agent. She was incredibly helpful, trustworthy, and dedicated throughout the entire process. Her sweet and soft-spoken demeanor made working with her an absolute pleasure. She worked tirelessly to ensure we found the right property, and I genuinely enjoyed every interaction with her. Her professionalism and kindness truly stood out, and I’m grateful for her hard work. Thank you for such exceptional service

Promise Royal

Promise Royal

  4.9   (25 reviews)
Seller review
Exceptional Service
almost 2 years ago
Exceptional Service

Leilani was AMAZING! She went above and beyond from our first initial meeting (talking to us about the benefits of going with Barfoot and Thompson) through to our last (celebrating the SOLD sign on our house). She never made us (23 and 25) feel stupid when we asked questions. Her communication skills both face to face and online were exceptional and her wisdom when talking us through different steps was explained in a way that we both could understand. We couldn’t have picked a better agent to sell our first home with. Thank you once again Leilani we are two very happy vendors. Sahana and Keanu

Leilani Douglas

Leilani Douglas

  4.9   (18 reviews)
Buyer review
Right place, right time!
almost 2 years ago
Right place, right time!

Leilani made the whole process so stressfree. I felt really well supported and reassured through each step. She was always available and responsive. It was great having her support, thanks again Leilani.

Leilani Douglas

Leilani Douglas

  4.9   (18 reviews)
Seller review
Great experience with Leilani.
almost 2 years ago
Great experience with Leilani.

We feel incredibly fortunate to have met Leilani during the process of selling our property at 110a & 110b Hinewa Road, Otumoetai, Tauranga. Her approach to selling was exceptional, and we truly appreciated her honesty and integrity throughout the entire process. Leilani possesses an impressive knowledge of the market, and she consistently provided us with fair and insightful advice. We were particularly grateful for her availability; she was always just a phone call away for any discussions or questions we had. Overall, our experience with Leilani was excellent, and we highly recommend her services to anyone looking to buy or sell property.

Leilani Douglas

Leilani Douglas

  4.9   (18 reviews)
Buyer review
Leilani was great to deal with.
almost 2 years ago
Leilani was great to deal with.

Professional service. Great to deal with. 👍

Leilani Douglas

Leilani Douglas

  4.9   (18 reviews)
Seller review
Absolutely Amazing!
about 2 years ago
Absolutely Amazing!

Bereaving the loss of a loved one and administering an estate is a stressful time – we needed someone to bring life and vibrancy to our sale, someone with charisma, charm and an awareness of how to effectively use social media platforms. We chose Promise. From her initial appraisal to the phone call immediately after the auction, Promise made every step of the process a smooth and straightforward one. She absorbed the usual stresses in selling a house and allowed us to get on with our lives. Our property was empty when we introduced it to Promise. Despite reservations we had to stage it, Promise convinced us the staging would enhance and bring life back to a much-loved home – and it certainly did that! Having had very little interest on Trade me as a private sale for six months before Promise’s engagement, as soon as the sale went ‘live’ with Promise, it attracted instant interest from prospective purchasers. Promise’s level of time/dedication, her prompt communication and knowledge of the market gave us the confidence and reassurance we needed to believe she would get the job done – and she did just that! Her marketing strategy, media campaign and internet socials were a huge influence in achieving the outcome we had hoped for. After only three weeks of being on the market, the property was sold above the reserve price at auction. We were more than happy with the outcome, and it brought much needed closure to us all. Promise’s comforting, calm, but focused energy is an attribute to her as a real estate agent. She went above and beyond and truly made us feel we had a special friend by our side. If you are looking for a hard-working and trustworthy agent that will attract lots of attention in a media focused world, then look no further than Promise Royal – she represents a new and vibrant generation of real estate professionals. Her bright smile, warming personality and professionalism will get the job done for you! Thanks Promise!

Promise Royal

Promise Royal

  4.9   (25 reviews)
Buyer review
Above and Beyond
about 2 years ago
Above and Beyond

Promise has made an effort with us from the start and has continued to help us through our journey of buying our first home. Extremely kind and approachable. Made the process a lot easier.

Promise Royal

Promise Royal

  4.9   (25 reviews)
Seller review
The Exprience
about 2 years ago
The Exprience

From the decision I made to engage Promise, it was the absolute right one Promise went above and beyond to help me out with services these were excellent. Promise has excellent communication skills so respectful, passionate and I would gladly refer her anyone buying or selling a home. Big mihi Promise Nga mihi always Marj

Promise Royal

Promise Royal

  4.9   (25 reviews)
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