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Our reviews

  5  
364 reviewsacross 48 different locations, showing 12.
Our qualities as told by our client reviews: honest, reliable, friendly, strategic, supportive, local expert, clear communication.
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Seller review
A Wonderful Experience
over 2 years ago
A Wonderful Experience

Wei Sen, Richard, Michelle, Lisa, Simon, and the whole team at Lugtons - thank you so much. You guys have handled the sale of our family home with care, skill, and unmatched professionalism. From the initial catch up, to getting the home ready, to auction day, right through to the final negotiations and eventually being sold, it has been absolutely seamless. You guys went WAY above and beyond for us in many aspects and I'm blown away by your repeated displays of manaakitanga, top notch communication, and ensuring we were comfortable and taken care of as you walked us through the whole process from start to finish. Not only that - the level of detail that went into the marketing of the property and the way it was presented was just next level impressive and really highlighted how truly professional you guys are. In a period of time that has been particularly difficult for me to navigate personally, I can't put into words how grateful I am for the way that you guys operate and the type of people you are. Thank you so much from the bottom of my heart. Nate

Richard Hartles
Seller review
Effective team
almost 3 years ago
Effective team

Market Knowledge - We had good communication on suggested ways to market and practical changes that could be made on the house. Communication - We were in constant contact and any opportunity was taken to get potential buyers through to see the house. Not afraid to call and do something out of the ordinary to generate a sale. Professionalism - The advertising campaign went well and open homes were well run and generated a lot of interest. This resulted in a multi offer situation in less than a week that was also well run. Kristina dealt with the buyers in a professional manner and the behind the scenes admin was well carried out. Very happy with Kristina as an agent and very happy with the resulting offer and sale.

Kristina Emson
Seller review
Amazing Team!!
almost 3 years ago
Amazing Team!!

Richard and his team have been a great support to me in helping me sell my home, they gave honest advice and were always available to talk too if needed. All the team played their part in selling my home in a very short time with a great outcome. Thanks also to Jono who has been helping me find a new home. They all really do look after you and put your mind at ease. Highly recommend, Thanks again Richard :)

Richard Hartles
Seller review
Excellent Marketing
almost 3 years ago
Excellent Marketing

Thank you Wei Sen & Co. for an excellent marketing outcome for the sale of our home. We are really pleased with the result, and have enjoyed sharing the experience and journey with you and your team. Sincere thank you Kit and Rina

Richard Hartles
Seller review
What a team!!
almost 3 years ago
What a team!!

We could not have asked for a better group of people to share this ride with. The support, the banter, the laughs and the results were incomparable. Richard and Jono are an absolute dream team, professional, fun and helpful at every step. Michelle and Lisa have been amazing to work alongside too. The marketing campaign was top notch which in turn got us the best result for our home. Grateful is an understatement and we are beyond stoked with the results. Recommend these guys and their team wholeheartedly, over and over without hesitation

Richard Hartles
Seller review
Absolutely incredible!
almost 3 years ago
Absolutely incredible!

I cannot speak highly enough of Rich and the team. They made the whole selling process very smooth and easy. The communication from the start was exceptional and the marketing was second to none. We received multiple offers in the first week of listing and we sold above asking price which is an incredible result especially in a market like this. We are blown away by the whole experience and we can't thank Rich and the team enough.

Richard Hartles
Buyer review
Excellent Service
almost 3 years ago
Excellent Service

Excellent, knowledgable and professional service. I would recommend Lugtons if you are selling or buying your home.

Richard Hartles
Seller review
Professional & seamless experience
almost 3 years ago
Professional & seamless experience

Richard and the team provided a professional and seamless service for the sale of our property. Communication was fabulous and we were kept updated throughout the process. In today's market we were stunned with the awesome outcome. We feel this was due to great marketing and Richard’s local knowledge of the area. If you want a team that gets results look no further than Richard Hartles at Wei Sen & Co.

Richard Hartles
Seller review
The Ultimate buying and selling experience
almost 3 years ago
The Ultimate buying and selling experience

Thanks to Rich and the team for strategically marketing our lifestyle property, selling it, and then finding us our new home in town!😀 Rich's expertise helped us to strategically market our block in a time when lifestyle property sales were slow, we felt like there was always a plan from marketing through to pricing and it translated into a sale. We enjoyed Rich's positivity and optimism, we had been trying for a while prior to joining Lugtons and we were tiring of the process. We wouldn't hesitate to recommend him or use his services again ourselves. Brynn & Kerryn

Richard Hartles
Seller review
Amazing experience selling with Richard and Team
almost 3 years ago
Amazing experience selling with Richard and Team

Richard has been great to deal with from the beginning. He was always happy to answer our many questions and to provide advice throughout the process. The team in behind Richard are amazing - exceptional communication throughout the whole process and they quite clearly operate very effectively as a team. We’re stoked with the result and looking forward to our next adventure. We would highly highly recommend Richard to anyone looking to sell.

Richard Hartles
Seller review
Unbelievable Team
almost 3 years ago
Unbelievable Team

When we decided to move back overseas and sell 12 Caversham Drive we looked no further than Hugo Hartles. Peter and Gie would like to extend their heartfelt gratitude to Hugo, Richard and the team at Lugtons. A special mention and thanks to Hugo who has been amazing throughout the entire process. Their recommendation to go to Auction was spot on and we wish them all the best in their future endeavours.

Richard Hartles
Buyer review
Professional and proactive
about 3 years ago
Professional and proactive

My husband and I enjoyed working with Hugo and Wei Sen Team. Hugo was accommodating during our first home purchase, from providing feedback and insights to our wish list, helping negotiate the price, and ensuring the settlement went smoothly. The process was new to us, so we appreciated how Hugo was approachable and proactive. Thank you, and all the best!

Richard Hartles
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