After having our house on the market for 12months with another agency we found ourselves dead in the water with little interest shown in our property. We then switched to Richard and Hugo Hartles and our campaign took off. 3 weeks on the market, multiple bidders on Auction day resulting in a successful sale! Do not go to any other agent!
We had a great experience working with Richard Hartles. He was very responsive from the start and always made us feel like we were his only clients. We really appreciated how much he cared about our situation and how he consistently reassured us that he was on our side and working in our best interests. One thing that really stood out was how respectful he was and that he never made us feel pressured. We had actually spoken to Richard the year before when we were considering selling, but at the time we were still unsure. He was very accommodating, applied no pressure at all, and simply let us know he would be there whenever we were ready. When we reached out again later and decided to go ahead with the sale, he was just as supportive as before. That gave us a lot of confidence that we could trust him and that he genuinely had our best interests in mind. Richard also showed strong market knowledge and strategy throughout the campaign. When we weren’t getting the level of interest we hoped for, he recommended changing from an auction to a priced strategy before the auction date. That change quickly increased viewings and ultimately led to multiple offers and a full asking price result. He was honest, respectful, and easy to deal with the whole way through. It always felt like we could count on him to be there when we needed advice or reassurance.
Selling a house while overseas can be a challenging endeavor, but Blair and his team ensured a seamless and stress-free experience. Despite encountering some obstacles, the team demonstrated exceptional expertise and unwavering support throughout the entire process, ultimately resulting in a very good offer and a swift sale.
Rich and the team were absolutely incredible to work with. They were supportive, knowledgeable, and amazingly responsive from day one. Communication was phenomenal, we always felt informed and looked after. Our property went online on the Thursday, and by the following Tuesday Rich had already secured multiple offers. The entire process moved faster and more smoothly than we could have ever imagined. Everything genuinely exceeded our expectations, and we couldn’t be more grateful for the team’s support, guidance, and genuine care throughout the journey. Highly recommend!
Blair and his team were professional throughout the process, keeping us well informed. They knew the market well and were able to secure us a result promptly compared to other homes in the area. They took the time to explain the process to us as first time sellers which was beneficial and made the process smooth.
Blair, Kristina and the whole from Team Pointon Lodge Real Estate were absolutely exceptional to work with. From start to finish they were professional, knowledgeable, and incredibly supportive. They communicated clearly, kept me well informed, and I always felt like they genuinely cared about getting the best outcome for me. This was the first home I have sold and I needed a lot of guidance and help throughout, I couldn’t recommend them more highly, just Superstars!
Melissa has great communication skills and kept us in the loop at each stage of the process. She conducted everything very professionally, in her friendly approachable manner.
Rich and Alice worked hard to sell our home. Despite a few setbacks and difficulties they communicated well and got us a really good result. Highly recommended.
Very professional. Great communication with a good market knowledge and plan to match.
Our search for a meaningful architectural home in late 2025 unexpectedly led us to one of the most exceptional real estate teams we’ve ever met, My wife Nadine and I were looking for something special in Hamilton. During an open home we met Melissa, and although that property wasn’t right for us, speaking with her left a lasting impression. She was warm, genuine, far more focused on understanding us than pushing a sale. That authenticity made us instantly question whether our then agent was truly serving us. Even though she didn’t sell us a home, we knew she needed to represent ours whether she liked it or not. Our home is special, full of character, built with our own effort, and the foundation of our family’s story. We needed someone who could recognise and communicate its heart. When Melissa introduced us to Richard, (Principle Hartles), we knew we had the perfect duo. Their complementary strengths were obvious from the start. We emphasised communication, and they delivered clear, honest, detailed updates throughout. Their social media presence was exceptional, and in the first 24 hours we had more views than three months with our previous agent. They listened, really listened! Every story and detail mattered. They insisted on capturing our home perfectly with the right photographer, the right light, the right angles, and a video that reflected exactly how we saw it. Selling a home is stressful, but we asked them to have fun with it and they did and so did we, a stressless process. Their enthusiasm was contagious, their professionalism unwavering, and their dedication exceptional. Melissa and Richard are the most committed, passionate, heart driven agents we have ever worked with. If you are considering them, you will not find a better team, you will not find people more invested in your success, and you will never regret choosing them. They delivered an outstanding campaign and the perfect result. We cannot recommend them highly enough!
Richard Hartles & team was excellent to work with throughout the entire process of selling our home. He was professional, knowledgeable, and always responsive to our questions. Richard gave clear guidance, handled everything smoothly, and made what could have been a stressful experience feel easy. We were very happy with the outcome and would absolutely recommend Richard Hartles & team to anyone looking to sell their home. A truly # 1 outstanding Lugtons team in Hamilton. Simon who was incredibly helpful and supportive with the reserve setup. Really nice and humble person.
