Great communication, helped me with the auction with 10/10 support.

Vicky Christopher

star   4.9   (15 reviews)

The experience of selling my house was made easier for me with Paula Ritchie as the agent. The systems set up by Harcourts meant she was able to inform me of who was visiting the open homes and their level of interest... so her communication along the way with me was excellent. At the beginning of the selling process she let me know what her expectation was in terms of sale price. I found this realistic and in line with what the market was telling us. So I felt reassured that I was in good hands. Her professionalism is to be noted and her general manner is commendable. I will be recommending her to my friends and family.

Paula Ritchie

star   4.9   (155 reviews)

Hands down, best experience in buying a forever home!! Andy has so much patience & knowledge especially in helping us newbies into this housing game (family of 8- Parents mid 30s, 2 teens, 2 school age & 3 under 5). As a large Samoan family looking for a home for the last 3 years, not many agents approached us during open homes, some questioned my seriousness in buying home especially with so many kids while some didnt even take the time to talk to us. Andy was different. He took his time with us. Made it work around us, my family and work. He met outside of normal working hrs even met us in a carpark haha just to cater to my crazy work hrs. Communication was always 110% in person, email and phone. Energy was always good! He never left anything out, kept us informed and even reminded me of what I needed to do (so many times i would forget the simplest things). Bonus, he made time to answer my million and two questions which was very reassuring for us. Andy really went out of his way to make sure we were happy with house. There was never any pressure. It was always understanding our family needs and dream. Professionalism was always there. He communicated in a way that I didn't feel like an amateur (though I was haha) with no jargons and explained everything to the fine print. He knew the house like the back of his hand. The details of the building was way more than we expected. Thank you Cooling Team for making the process so easy - for going above and beyond. We as a family are very grateful we went through this journey with your team. Wishing yous the very best in your career. The next family/buyers are very lucky to have yous in their team. All the best!

Team Cooling

star   5   (95 reviews)

We have dealt with Andy Cooling on a number of other occasions, most recently when our daughter & husband purchased their lifestyle block. Andy has, for a very long time, been recognised as one of the best real estate agents in our area. When the time came to sell our parents' home, Andy was our first choice, and we were not disappointed. Despite selling during a "slow market" phase, we were not in any real hurry to sell. We had time on our side. Some agents would find this incredibly frustrating... particularly when their vendors (us) were repeatedly rejecting offers. Andy certainly brought us a number of offers but we had a price in mind - and we were not prepared to sell below a certain point. Each time we rejected a new offer; I was reminded of Andy's patience and professionalism. At no stage did he pressure us or lecture us about re-considering. Our responses were always accepted without question and without any hint of disapproval. This we appreciated more than anything. We have worked with agents before, where their desperation to get a sale over the line is so often apparent in the tactics they use to try and persuade vendors to come down in price. I can recommend Andy Cooling wholeheartedly. He knows his profession inside out - and handles everything beautifully. He guided us well when we were preparing our home for the market, giving us very valuable guidelines regarding exactly how a home needs to be presented. He conducted numerous Open Homes on many Sundays & always kept us well appraised of feedback. Andy is professional, competent, highly motivated and genuinely focussed on achieving the best possible outcome for his vendors. For us, the experience has been positive, seamless and with a very good outcome. Many thanks Team Cooling!

Team Cooling

star   5   (95 reviews)

Adriana was fantastic throughout the entire home-buying process. Her market knowledge was spot-on, and she provided honest, clear advice at every step. What stood out most was her calm, professional approach and prompt communication. She took the time to understand our needs and helped us feel confident in our decisions. Adriana was approachable, transparent, and always available to answer our questions. Thanks to her support, the process was much less stressful than we had expected. I highly recommend her to anyone looking to buy or sell property.

Adriana Watson

star   4.9   (127 reviews)

AM was an excellent agent from start to finish. The communication was fantastic and her insights into the market, as well as existing clientele base was first class. Our property sold in 7ish days, and AM kept us informed and supported every step of the way. She found us amazing buyers and we really couldn’t ask for anything more. We highly recommend AM.

Annemarie Janssen

star   4.9   (116 reviews)

In a difficult selling time, Gavin persisted and after 4 months sold my home. I always felt like my home was a priority listing. Gavin sold the house to me and was the obvious choice to sell it for. He and his team always maintained communication with me. Gavin, Claudine and Ihaia are absolute stand outs. Thanks heaps Gavin and Team.

Gavin Faulke

star   4.9   (333 reviews)

Paula is great very supportive and informative. Thanks Paula

Paula Ritchie

star   4.9   (155 reviews)

We were so very lucky to have had Leanne on our side. From our very first meeting we knew that we could trust Leanne to lead us in the right direction on what is for anyone possibly one of the biggest transactions ever made. Leanne told us from the outset to trust in the process and we followed her advice and did just that. Leanne was honest and direct with us and so very professional…we were in good hands all the way. Her knowledge of the market was second to none and we were guided by her experience and the end result for us proved that we had made the right decision in following her advice. Thank you Leanne. We would not hesitate to recommend you to anyone who asks us for a knowledgeable, professional, approachable and trustworthy agent.

Leanne Bunnell-Haywood

star   5   (95 reviews)

We recently sold our house and had the pleasure of working with AM and Laura. From start to finish, the process was smooth, and our agents were both professional and personable. They took the time to understand our needs, provided expert advice, and made sure we were informed every step of the way. The communication was top-notch, and we felt confident in their expertise throughout the entire transaction. Thanks to their hard work, we were able to sell our home quickly in a highly challenging market. Thanks AM and Laura as well as Ellen the Harcourts team is top notch.

Annemarie Janssen

star   4.9   (116 reviews)

I would highly recommend Paula and Harcourts to anyone wanting to buy or sell their home. Excellent all round service

Paula Ritchie

star   4.9   (155 reviews)

Leanne is one of the best agents you can have working for you. She cares deeply for her clients and gets the best value that she can. She works tirelessly day and night even! She's very quick to respond to messages and will get the best deal for you if you're selling, as well as find you the best house that she can if you're buying. You can't go wrong with Leanne.

Leanne Bunnell-Haywood

star   5   (95 reviews)