I am writing to provide feedback and a rating for the exceptional service provided by Lili Ma of Barfoot & Thompson Browns Bay during the recent sale of our family property at Takapuna, Auckland. On a scale of 1 to 5 stars, we would confidently rate our experience with Lili Ma as a 5-star experience. From our first meeting, Lili Ma demonstrated impressive professionalism and in- depth knowledge of the local real estate market. Lili expertly guided me through the entire process, including market trends, and helped me make informed decisions. What stood out the most was her outstanding communication and responsiveness. Lili Ma was always available to answer our calls and emails promptly, ensuring we were informed at every step, which made a potentially stressful process feel seamless and stress-free. Lili Ma attention to detail was evident, especially when she coordinated numerous viewings efficiently, successfully navigated potential buyers’ negotiations and provided great advice on preparing the property for market. We truly felt that Lili Ma had our best interests at heart and went above and beyond our expectations. We could not be happier with the outcome of the transaction and our experience overall. We would highly recommend Lili Ma to anyone in need of a dedicated, knowledgeable, and professional real estate agent. Thank you again for all your hard work and expertise. Sincerely, Leslie and Wayne Hallford

Lili Ma

star   5   (83 reviews)

Yin Yin and Helen were always very communicative and helpful. We saw a number of their houses while we were looking, and we found their attention to detail at every property exceptional.

Yin Yin

star   5   (67 reviews)

Lili was the perfect partner for us on our selling journey. She's all about the client experience - working really hard for us and doing all sorts of things that showed she genuinely cares. I also think she's a master salesperson. She knows the market, she knows buyers, and she figures out what all the people involved need beforr gently and expertly guiding everyone there. We'd partner with her again in a heartbeat and couldn't recommend her more highly.

Lili Ma

star   5   (83 reviews)

Becky is a highly professional and diligent agent who always goes above and beyond for their clients. Their hard work, attention to detail, and commitment ensured the homeowner received the best possible price for their property.

Becky Zhu

star   5   (72 reviews)

Top agent, her knowledge is outstanding and communication could not have been better. Care and understanding of many phone calls a great listening ear and prepared to go the extra mile for her client.

Isobel Pope

star   5   (46 reviews)

Working with Nicole to buy our recent home was a fantastic experience. She handled everything for us, and the whole journey felt incredibly smooth from start to finish. Buying a house is supposed to be stressful, but we felt supported and confident the entire time. Thank you for making this such a positive and stress-free process!

Nicole Penny

star   5   (93 reviews)

Isobel was engaging right from the start. Her friendly and bubbly personality made us feel well at ease and we knew we were in good hands. She was knowledgeable of the area, professional throughout the entire process and kept us in the loop with regular communication. We would recommend Isobel to all.

Isobel Pope

star   5   (46 reviews)

Bob and Becky were not only a safe pair of hands. They communicated excellently, were fast, diligent and ensure they managed everyone’s process with precision. Would recommend to any buyer or seller.

Bob Voss

star   5   (80 reviews)

Nicole and Bren did an excellent job at marketing and selling our Mums house. They couldn't have done more and we are happy with the outcome thanks to there hard work and experience

Nicole Penny

star   5   (93 reviews)

Bren and Nicole have just sold our house in Browns Bay. They did a fantastic job. It wasn't an easy sale due to cladding conformance They stuck to their task and achieved the sale in a very professional and personable way. Im very happy to recommend them. Thanks to you both.

Bren Duckworth

star   5   (113 reviews)

Knowledgeable, trustworthy and reliable. Would highly recommend Bob!

Bob Voss

star   5   (80 reviews)

I am extremely pleased with the outstanding service provided by Winnie Han in selling my house. She was professional, knowledgeable, and dedicated throughout the entire process. Thanks to her excellent marketing strategy, negotiation skills, and hard work, the final sale price was $170,000 higher than the CV estimate — far exceeding my expectations. Her communication was always clear and timely, and she guided me with confidence at every stage of the sale. I truly appreciate her professionalism and commitment to achieving the best possible result. I couldn’t be more satisfied with both the outcome and the overall experience. I would highly recommend Winnie Han to anyone looking to sell their property.

Winnie Han

star   5   (61 reviews)